Health Care Insurance Advisor at WNS Global Services

Job Description

This role is responsible for handling inbound calls, providing accurate information, resolving concerns, and ensuring a positive experience while maintaining compliance with healthcare regulations.

Key Responsibilities

• Answer inbound calls from in a timely and professional manner
• Accurately document calls, interactions, and resolutions in electronic record 
• Resolve concerns, complaints, and service issues while following established protocols
• Escalate complex or sensitive issues to supervisors or appropriate departments when necessary
• Maintain confidentiality and comply with healthcare regulations
• Meet performance metrics such as call quality, accuracy, productivity, and customer satisfaction

Qualifications

• Grade 12

Additional Information

Experience and Attributes

• 18 months+ experience in a call center
• Healthcare experience would be beneficial
• Critical thinking and problem-solving skills
• Excellent verbal English communication with very good call handling skills
• Ability to support US hours and work nightshift