Heavy Commercial Vehicle Desktop Assessor - JBH at Santam Insurance

A position has become available for a Desktop Assessor, Heavy Commercial Vehicle (HCV) and Non-Abuntex claims. The position will be based in the Motor Claims department at the Auckland Park, Johannesburg offices

WHAT WILL YOU DO

The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary, and service providers) and settlement of claims within a delegated threshold and according to contract conditions.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE

• Quote and assess damage against a provided or requested quotation.
• Decide whether to replace or repair part
• Ability to identify and use aftermarket spares when vehicle warranty has expired.
• Refer to expert if required.
• Generate claims report and communicate the outcome with client and intermediary.
• Determine market value of vehicle for settlement (valuation).
• Establish outstanding finance details, release settlements and documents for salvage management.
• Ability to Authorise for repair, cash settlement, replace or write-off.
• Complete investigative / merit report.
• Make notes on claims systems, process claims and upload documents.
• Required to load the order amendments.
• Responsible to sign off the Final Repair Calculation (FRC).
• Responsible for posting claims to care.
• Handle complaints, queries and interaction with clients, intermediaries, service providers, internal stakeholders’ relationship managers, claims committee and options from underwriters.
• Accountable to manage all Heavy Commercial Motor type claims (Trucks, Trailers, Agriculture equipment, etc.) and other Non-Abuntex type claims.

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• VDQGBSA Membership
• Degree, Diploma or Certificate in Mechanical related studies or Automotive/ equivalent Mechanical or Automotive Body Repair Qualification (e.g. Qualified Panel Beater, Diesel Mechanic, etc.)
• 3 years’ experience in Heavy Haulage repairs or assessments 
• Five (5) years’ experience in the motor and Short term Insurance industry.
• Attained product training in Liability - Defective Workmanship would be advantageous.
• Technical skills obtained through training and courses in Heavy Haulage would be advantageous