Career Opportunities at Santam Insurance

A position has become available for a Desktop Assessor, Heavy Commercial Vehicle (HCV) and Non-Abuntex claims. The position will be based in the Motor Claims department at the Auckland Park, Johannesburg offices

WHAT WILL YOU DO

The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary, and service providers) and settlement of claims within a delegated threshold and according to contract conditions.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE

• Quote and assess damage against a provided or requested quotation.
• Decide whether to replace or repair part
• Ability to identify and use aftermarket spares when vehicle warranty has expired.
• Refer to expert if required.
• Generate claims report and communicate the outcome with client and intermediary.
• Determine market value of vehicle for settlement (valuation).
• Establish outstanding finance details, release settlements and documents for salvage management.
• Ability to Authorise for repair, cash settlement, replace or write-off.
• Complete investigative / merit report.
• Make notes on claims systems, process claims and upload documents.
• Required to load the order amendments.
• Responsible to sign off the Final Repair Calculation (FRC).
• Responsible for posting claims to care.
• Handle complaints, queries and interaction with clients, intermediaries, service providers, internal stakeholders’ relationship managers, claims committee and options from underwriters.
• Accountable to manage all Heavy Commercial Motor type claims (Trucks, Trailers, Agriculture equipment, etc.) and other Non-Abuntex type claims.

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• VDQGBSA Membership
• Degree, Diploma or Certificate in Mechanical related studies or Automotive/ equivalent Mechanical or Automotive Body Repair Qualification (e.g. Qualified Panel Beater, Diesel Mechanic, etc.)
• 3 years’ experience in Heavy Haulage repairs or assessments 
• Five (5) years’ experience in the motor and Short term Insurance industry.
• Attained product training in Liability - Defective Workmanship would be advantageous.
• Technical skills obtained through training and courses in Heavy Haulage would be advantageous

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This career opportunity is available at Mirabilis a division of Santam for the Debtors Administrator, who will be based in Gauteng, Johannesburg.

The main purpose of the job is to ensure that USD/foreign premium debtors are collected, arrears balances are kept at acceptable levels, broker relationships are maintained and commission queries are effectively dealt with.

What will make you successful in this role?

• Premium Collection / Premium Debtor Management
• Maintain Premium Debtor balances at acceptable levels
• Follow up on agreed payment terms
• Escalate ageing debtors to relevant marketers timeously
• Issue off risk letters for poor/non-payment of premiums
• Prepare and analyse age analysis statements and reports
• Ledger recons and journals
• Process premium refunds and confirm banking details
• Attend and initiate broker meetings to facilitate an efficient premium collection process
• Liaise with the Admin department regarding ledger accuracy in respect of premium, VAT, SASRIA etc.

Broker liaison and Commission matters

• Commission run
• Commission administration and statements
• Respond to and resolve all broker queries

Banking / Account administration

• Upload daily bank statements for various bank accounts
• Capture premium refunds, claims and other payments as required
• Distribute proofs of payment
• Reconcile KIT bank charges
• Save monthly bank statement files
• Allocate claims excess and salvages
• Other ad hoc functions as required by managemen

Qualifications and Experience

• Grade 12 and minimum 5 years’ experience in credit control in the short term insurance industry
• Good practical knowledge of MS Office (Word and Excel)
• Knowledge of the KIT admin system an advantage

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WHAT WILL YOU DO

The successful candidate will determine the quantum and merit of segmented non-motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary and service providers) and settlement of claims within a delegated threshold and according to contract conditions.

WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE

• Receiving instruction from Claims Service Consultant (appraisal notes & docs).
• Checking completion and correctness of document and policy conditions.
• Planning routes for claims, make arrangements and contact client.
• Identifying what is required and outstanding from client.
• Deciding on what must be investigated and whether specialist expertise is required e.g. builder, engineer.
• Assessing risk to provide recommendations to underwriting.
• Appointing specialist resources if required.
• Interacting with the police, weather bureau etc. to assess merit.
• Comparing information collected to the policy requirements and claim details presented.
• Determining equivalent replacement and determine risk.
• Deciding and negotiating on replacement/cash/claims card.
• Authorizing repairs/cash settlement.
• Writing Claims Report and updating the central claims file.
• Handle and resolve clients/brokers complaints in a timely and fair manner.
• Managing relationships with client, broker, service providers and internal stakeholders (relationship managers, claims committee, opinions from underwriters); and
• Ensuring effective and continuous communication with all stakeholders.

QUALIFICATIONS AND EXPERIENCE

• Matric (Grade 12) with Mathematics
• Short-term insurance qualification (NQF4) plus completed Digital Non-motor Assessors Skills Programme
• Certified Fraud Examiner qualification advantageous
• Five (5) years' or more relevant experience at digital non-motor level (full spectrum), field assessing experience advantageous
• OR
• Seven (7) or more years' relevant claims assessment experience (non-motor) (full spectrum)

KNOWLEDGE AND SKILLS

• All relevant product training completed
• Familiar with IM external systems
• Must have experience in adjusting process, assessor reporting tools, building terminology, repair estimation on building damage, indemnity issues, non-standard roofing e.g. thatching, floor coverings, gyproc, building repair calculator and advanced electronic equipment
• Ability to do investigations on buildings, its contents and fire

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• Santam’s Non-Motor Claims department has positions available for a Non-Motor Desktop Assessor based in Auckland Park.

WHAT WILL YOU DO

• The purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the loss, negotiation (with client, intermediary, service providers) and settlement of claims within a delegated threshold and according to contract conditions.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE

• Accountable for all claim interactions directly with the client/broker. 
• Determine merits, quantum, item identification, buying.
• Negotiating and settling of claims with the insured/broker. 
• Responsible for communicating with the client/broker from beginning to end and is the one contact person for the client/broker
• Ensures that the claim is handled efficiently.
• Effectively manages all relevant claims tasks and claims handling process to achieve timely settlement and to minimise leakage
• Identifies, investigates and resolves any issues relating to claims being handled in line with Santam policies and procedures such as Service Level Agreements, Standard Operating Procedures. 
• Ensures that the claim is handled efficiently and identify and advise the intermediary/policyholder of the prescribed or most appropriate mechanism for resolving claims settlement disputes.
• Communicate the process from the start of the claim and act as contact person if the client needs more information. 

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• Must have relevant short-term insurance qualification. 
• 3 years’ experience in short term claims environment with focus in commercial and personal 
• Experience in house contents accidental loss/damage claims 
• Experience with all house contents and lightning claims 
• Experience with personal all risk claims 
• Experience with buildings combined bursting & overflowing claims
• Experience in handling geyser claims 
• Personal & Commercial policy experience
• Experience with regards to assessment of Non-Motor claims

COMPETENCIES

• Client Service Orientation
• Analytical Thinking 
• Information Seeking 
• Drive for Results 
• Organisational commitment 
• Teamwork and Co-operation 

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• Santam’s Tailored Claims Solutions department has positions available for a Claims Service Consultant: Desktop based in Constantia

WHAT WILL YOU DO

• The purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the loss, negotiation (with client, intermediary, service providers) and settlement of claims within a delegated threshold and according to contract conditions.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE

• Accountable for all claim interactions directly with the client/broker. 
• Determine merits, quantum, item identification, buying.
• Negotiating and settling of claims with the insured/broker. 
• Responsible for communicating with the client/broker from beginning to end and is the one contact person for the client/broker
• Ensures that the claim is handled efficiently.
• Effectively manages all relevant claims tasks and claims handling process to achieve timely settlement and to minimise leakage
• Identifies, investigates and resolves any issues relating to claims being handled in line with Santam policies and procedures such as Service Level Agreements, Standard Operating Procedures. 
• Ensures that the claim is handled efficiently and identify and advise the intermediary/policyholder of the prescribed or most appropriate mechanism for resolving claims settlement disputes.
• Communicate the process from the start of the claim and act as contact person if the client needs more information. 

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• An insurance qualification is recommended
• 3 years’ experience in short term claims environment with focus in commercial and personal 
• Experience in house contents accidental loss/damage claims 
• Experience with all House contents lightning claims 
• Experience with personal all risk claims 
• Experience with buildings combined bursting & overflowing claims
• Previous geyser claims handling experience
• Personal & Commercial policy experience
• Experience with regards to assessment of Non-Motor claims

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• Emerald a subsidiary of Santam has a position available for a Receptionist/Administrative Assistant who will be based in Johannesburg.

What will you do?
The role includes, but not limited to the following;

• Demonstrate knowledge of Emerald products and services to ensure clients are directed to the correct departments.
• Provide a high-level front-line reception role and display a professional business approach to visitors, clients, and fellow staff members.
• Ensure incoming and outgoing switchboard calls are managed confidently, professionally, and effectively.
• Accepting clients or visitors at a professional level on a daily basis
• Manage incoming and outgoing couriers, including scheduling courier pick-ups.
• Managing all incoming and outgoing postage on a daily basis, including sorting and distribution.
• Assisting People and Brand with functions as and when required
• Ad- Hoc duties
• The individual should provide a high level of call handling and display a professional business approach to visitors, clients, and fellow staff members.
• Individual applying for this position needs to be self-disciplined, professional, be well presented, self-motivated and possess excellent written communication and administrative skills.

Minimum Requirements

• Non-negotiable minimum three years’ experience in reception or frontline position
• Matric with English
• Working knowledge of MS Office
• Attention to detail, analytical
• Further qualification in relevant field will also be an advantage

Knowledge and Skills

• Excellent spoken and written English. 
• Present a professional corporate image. 
• Self-starter, driven, uses initiative.
• Attention to detail and accuracy.
• Friendly, approachable and a people’s person. Non-smoker preferred

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What will you do?

• The purpose of this position is to provide support to the Relationship Management function and is responsible for delivering quality service to customers, who could either be internal or external to Santam (including brokers, customers, partners and suppliers). The successful incumbent will provide support to address customer needs, concerns and issues.

What will make you successful in this role?

• Prepare basic reports and statistics based on risk analysis.
• Communicate with internal stakeholders to provide information, feedback and follow through on queries and/ or instructions 
• Address unusual and non-standard customer issues including underwriting and commercial related queries.
• Receive requests for and generation of quotations
• Task related decision making within set policies and procedures 
• Research to assist in addressing non-standard underwriting issues
• Update RM reports
• Create client profiles for identified risks
• Building strong customer relationships and delivering customer-centric solutions.

Qualification and Experience

• Matric or equivalent qualification
• FAIS accreditation required
• RE 5
• 3 - 5 years Marine Insurance experience

Knowledge and Skills

• Familiar with Excel, Word, Intranet, Kit, Knowledge of Marine products

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What will you do?
Santam is looking for a passionate, proactive, and energetic individual for a position as Treasury Administrator on a 6 month Fixed Term contract. The position exists in the Group Treasury, Back-office team based in Tygervalley, Bellville.

• The main responsibility for this position will entail executing cross border payments and receipts for the Santam Group. Reconciliation of FX deal settlements e.g., spots; FEC’s; FX swaps etc. and liaising with various banks for query resolution. Preparation of related monthly Treasury KPI and compliance reports.

What will make you successful in this role?

• This position requires working closely with the various business partners with the Santam Group
• Reconciliation and processing of FX deal settlements
• Execute foreign payments and receipts on electronic banking systems/platforms
• Execute interbank/inter-account transfers to accommodate adequate reserves/ funding of ZAR/CFC bank accounts
• Collate & assist with preparation of reporting requirements for banks and SA Reserve Bank Exchange Control regulatory reports
• Adhere/apply to exchange control protocol and related compliance requirements
• Data analytics related to cross border transactions to influence pricing, cost saving mechanisms and decision making 
• Query resolution within SLA timelines– internal and external stakeholders

Qualification and Experience

• B Com Finance Degree or similar qualification
• Treasury related certification (advantageous)
• Minimum 5 years’ experience in a Corporate Treasury/ Bank back- office environment 
• Minimum of 3 years’ experience with processing foreign payments via online banking platforms
• Experience with processing settlements/funding via Treasury Management Systems (advantageous)

Knowledge and Skills

• Computer literate (Advanced Excel)
• Working knowledge/Practical experience with application of the South African Reserve Bank Exchange Control Regulations and compliance related to OFAC; AML etc. regulations/protocols
• High numerical skills
• Data Analytics 
• Sound relationship building skills, at different levels of the organisation
• Excellent interpersonal and communication skills
• Strong co-ordination, organisational and planning skills
• Results orientated, pro-active and deadline driven
• Capacity to operate under extreme pressure
• Strong quality and client service orientation 
• Ability to drive decisions and work independently
• Strong analytical skills and attention to detail
• Adaptable to changes in a fast-paced environment

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CAREER OPPORTUNITY

• Santam BITS – Finance Solutions department has a position available for an Intermediate Automation Engineer, with the intention to grow Test Automation Lead, who will be based in Bellville or Gauteng reporting to Test Manager. This is a Hybrid position, Tuesdays and Wednesdays are office days.

JOB DESCRIPTION

• Experienced Automation Engineer responsible for testing applications using the Selenium automated testing tool. The key responsibility for this role will focus on quality assurance (QA) to verify the functionality on Oracle's JD Edwards platform. Also responsible for linking test cases to business/systems requirements to ensure traceability. Will also execute regression test cases, log defects, and the creation of test ware. 

DUTIES

• Analyses and develops the proper automation test coverage with the assigned development team.
• Responsible for Selenium Creating Test Cases,
• Java or Other supported Programming for Enhancing Test Cases
• Any Supported Testing Framework for Grouping Test Cases, Prioritizing Test Cases, Executing Test Batches, and Generating Test Results.
• Selenium Grid for Parallel Test execution.
• Bamboo for Continuous Integration,
• Identify and create necessary test data 
• Checking test results and logging defects. 
• Analyses test failures
• Analyses metrics for quality assessment & management with Test Manager
• May work with Business Analyst to influence and monitor User Acceptance Testing.
• Tracking and monitoring of errors and test results with project team
• Responsibilities may require after hours and weekend work in response to needs of the systems being supported.

QUALIFICATIONS AND EXPERIENCE

• Minimum of 3 years manual testing experience 
• Minimum of 1 - 2 year Automation Testing experience
• Testing certification (ISTQB – Foundation certificate)
• Experience in software testing methodologies (agile, waterfall, functional and non-functional), test planning, test case development and execution of test cases
• Experience in developing test cases and test scenarios from use cases and/or requirements specifications.
• Demonstrates strong analytical and problem solving skills and strong attention to detail.
• Possesses good understanding of Quality Control and Quality Assurance concepts across the SDLC and the STIC
• Understands test metrics and how they are used for decision support
• Has experience with Requirements Management, Test Management and Defect Management Tools

SKILLS

• Provides input to continuously improve test methodology 
• Reviews functional requirements, 
• Defines test scenarios
• Traces coverage and clearance
• Provides input to standard test metrics and reporting
• Prioritize defect management with development team

KNOWLEDGE

• Experience with the Atlassian suite (Jira/Confluence/Xray) 
• Experience with Selenium.
• System Development Life Cycle and Test Development Lifecycle.
• Methods, standards and techniques supporting domain
• Best practices in domain
• Defect management
• Good working knowledge of testing best practices and frameworks
• Financial Application knowledge an advantage. 
• Standard Oracle’s JD Edwards Application knowledge an advantage

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WHAT DOES THE SALES ADVISOR DO?

• The Santam Direct Call Centre has positions available for Sales Advisors who will be based in Bellville. The successful candidates will offer world class products and services to clients, whilst achieving sales targets in an outbound call centre environment.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Consistently meeting sales targets.
• Adherence to Quality Assurance processes (Compliance with all relevant internal and external rules e.g. TCF, CPA and internal Sales processes).
• Offering outstanding customer experience.
• Strict adherence to workforce scheduling.

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• RE Certificate 
• Minimum 30 Personal Lines Short-term Insurance credits 
• Minimum 3-5 years’ experience within a sales outbound call centre.
• Fluent in English and one other official language.
• Compliance with FAIS Fit and Proper criteria i.e. minimum experience and competency requirements
• Be available to work shifts as well as overtime.
• Solid sales track record.
• Solid out-bound call centre experience and skills
• Leads warm-up and cold-calling will be mandatory 
• Knowledge of short-term insurance processes, procedures and business rules advantageous.
• Clean record of accomplishment in terms of adherence to quality standards and compliance.
• Consistent target achievement.

KNOWLEDGE AND SKILLS 

• Excellent English communication & writing skills
• Strong relationship, negotiating and networking skills
• Ability to influence

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At JaSure, we are putting digital insurance in the hands of consumers. We are the only digital insurer in South Africa offering on-demand cover for your favourite items e.g. phones, laptops, bicycles etc. We also offer on-demand car insurance that saves you money when you’re not driving your car. We are still at the beginning of our journey to redefine personal insurance for the 21st century and make short-term insurance simpler, easier and more affordable.

JaSure, as a division of Santam, is undergoing an exciting brand transformation. We are looking for a Marketing Manager to chart the course for our refreshed brand. You will have the unique opportunity to impact the South African brand landscape, with access to equity and expertise of the leading insurance brand in South Africa. 

You have a track record of driving stellar commercial growth through innovative and creative forms of marketing. The role includes overseeing the total Marketing function, owning the Marketing strategy, collaborating with stakeholders and driving Marketing operations. The Marketing team currently numbers three staff, with exciting headcount growth in the next two years. The role is a member of the Leadership team and reports into the Head of JaSure.

JaSure comprises a team of dynamic, talented and experienced technology, digital marketing and insurance professionals from diverse backgrounds. JaSure is part of the Santam Group, while we leverage Santam expertise we remain a separate business.. Santam is the leading short-term insurer in South Africa with a market share of more than 22%. Santam provides a diverse range of insurance products and services in Southern Africa and internationally through a network of 2,700 intermediaries and direct channels.

KEY RESPONSIBILITIES

Strategy

• Successfully marry the aspirations of a disruptor brand with the traditions of a blue-chip heritage brand.
• Deeply understand our target market by conducting market research, through contact time with customers, and through industry analysis.
• Drive continuous customer-centricity by integrating research findings and data into the Marketing strategy
• Build effective partnerships with other JaSure departments (Product, Engineering, Client Services, Underwriting etc.) and with Santam and Sanlam stakeholders (Brand, PR, Media, Research and Direct). 

Campaign Execution

• Take a hands-on approach to drive successful multi-channel campaigns from ideation to execution.
• Manage agency partners and vendors in terms of brief development, evaluation and contracting, collaboration, project management, and budget management.
• Understand the CRM platform and champion direct marketing initiatives.
• Measure and report on the performance of marketing campaigns. 
• Prepare and monitor campaign budgets and expenditure.

Innovation

• Accelerate the transition towards automated, data-driven Marketing models.
• Drive acquisitional efficiency through continuous experimentation.
• Support the establishment and operation of distribution partnerships with internal and external partners.
• Conduct data analytics to identify patterns, trends and opportunities.
• Stay up to date with industry trends, best practices and technologies.

Team Leadership

• Nurture a high-performance Marketing team through culture, tools, and ways of working.
• Grow the Marketing team through recruitment and by positioning JaSure as an employer of choice for Marketing professionals.
• Effectively lead by providing clear direction, encouraging participation, and creating a safe environment that promotes collaboration.

SKILLS AND EXPERIENCE

• 10+ years' experience in Marketing roles
• 3+ in a management/leadership role.
• At least 5 years in consumer brand environments, preferably in the Financial Services (B2C) industry.
• Relevant diploma or degree e.g. Marketing, Advertising.
• Strong integrated marketer comfortable with the entire marketing mix
• Solid knowledge of the digital marketing landscape and analytics platforms
• Start-up experience is a major plus; eagerness to operate in an ever-changing, dynamic, environment where you will be required to get your hands dirty.
• Numerically literate, comfortable working with numbers, making sense of metrics and processing figures with spreadsheets
• Strong project management and stakeholder management

KEY COMPETENCIES

• Collaborates 
• Client focus 
• Drives results 
• Flexibility and adaptability 
• Cultivates Innovation 
• Driving Strategy
• Commercial orientation
• Talent Enablement

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Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants base in Cape Town, Bellville. The insurance consultant role is focused on providing an end-to-end service and support to brokers.
This role is focused on, but not limited to; servicing broker requests, including enquiries.

• Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
• Dealing with general insurance and policy specific enquiries;
• Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
• Assisting to resolve all insurance queries within required timeframe and compliance requirements;
• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
• Undertaking to adjust premiums in line with new asset values;
• Managing client expectation on expected turnaround times for submitted requests;
• Adhering to underwriting criteria and regional requirements;
• Assist with profiling the client with the best suitable product and underwriting criteria;
• Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
• Assisting in implementing solutions for improvement; and
• Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• 60 commercial lines FAIS credits
• A relevant insurance related qualification (e.g. NQF lev 4) would be advantageous 
• Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
• Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets

KNOWLEDGE AND SKILLS 

• Excellent verbal and written communication skills
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
• Ensure adherence to quality, compliance and accreditation standards
• Conduct efficient administration
• Optimising work processes

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Emerald a subsidiary of Santam has a position available for a Driver who will be based in Fourways, Johannesburg.

What will you do?

• The role includes, but not limited to the following;
• Display a professional business approach to visitors, clients, and fellow staff members.
• Drive the vehicle in accordance with the current traffic requirements.
• Maintain the vehicle in accordance with the Company policies.
• Daily inspection on vehicle
• Ensure no damage to items collected or delivered including the vehicle.
• Items collected/delivered are correct according to collection slip/delivery note.
• On time delivery according to the required standards
• Accepting clients or visitors at a professional level on a daily basis
• Assisting People and Brand with functions as and when required
• Ad- Hoc duties

Minimum Requirements

• Matric with English
• 5 years’ experience in driving
• Valid code 10 driver’s license
• Valid PDP
• Must be able to work flexible hours
• The individual should display a level of professional business approach to visitors, clients, and fellow staff members.
• Individual applying for this position needs to be self-disciplined, professional, well presented, self-motivated and possess excellent communication and driving skills.

Knowledge and Skills

• Excellent spoken and written English
• Present a professional corporate image
• Friendly, approachable and a people’s person
• Non-smoker preferred

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• The purpose of this position is for the processing and claims administration end to end on assigned claims and also responsible for co-ordinating and overseeing all actions on claims in the Merit Motor channel. The CSC will ensure that the claim is validated and applicable assessors are appointed through engaging with the relevant stakeholders once the claim is assessment ready.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE

• Manage workload and instructions from all systems 
• Ensure completeness and correctness of documents.
• Responsible for all actions to get claim assessment ready.
• Contact client or intermediary telephonically/email for any identified outstanding information.
• Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
• Process payments and orders as per Assessor recommendation and instruction
• Responsible for arrange and manage car hire requests and extensions
• Various other duties as the role may require

QUALIFICATIONS AND EXPERIENCE

• Matric
• Fully computer literate (MS Office)
• Minimum 5 years’ claims experience
• Any previous claims handling, pre-support and or post support experience is advantageous
• Customer service -interaction with role players in the motor industry
• Knowledge of Abuntex, BPM, Claim Centre and Codeplex will be an advantage

COMPETENCIES

• Problem solving.
• Information Seeking
• Producing creative solutions.
• Adapting to changing circumstances.
• Performing under pressure.
• Deciding & initiating action.
• Teamwork and cooperation
• Customer Service Orientation