The City of Ekurhuleni Metropolitan Municipality is a metropolitan municipality that forms the local government of the East Rand region of Gauteng, a large suburban region east of Johannesburg. Ekurhuleni means "place of peace" in XiTsonga.
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ICT related Certificate or relevant equivalent NQF Level 5 qualification
A+ or MCDST would serve as an advantage
1 - 3 years' experience in an ICT environment
Core Responsibilities:
Record, assign and provide first line support of all calls or service requests received in the ICT service desk
Provide accurate information on call status and ensure call closure is to the satisfaction of the end user
Perform all operational process according to relevant policies, processes and regulation of local government to ensure first line support is offered to users and ensure that service desk delivers excellent and consistent level of service to customers
Comply with governance and risk management requirements to ensure that completed work adhere to governance and legislative requirements
Perform customer service orientation to always meet customer expectations
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