Helpdesk Consultant at FNB South Africa

Job Description

• Responsible for inbound telephonic communication.  
• Ensures quality of service exceeds clients' expectations.
• Hello Future Helpdesk Consultant
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can

• Payment of invoices for the Department and update the Help Desk database information including all guaranteed items in the branches is reliable and updated.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Resolve all customer queries efficiently, and within agreed timelines.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
• Provide service support efficiencies in order to ensure retention of clients
• Responsible for supervising and managing of the Help Desk by ensuring correct capacity are available for effective operations. Service delivery must be world class.
• Comply with governance in terms of legislative and audit requirements
• Ensure accurate and reliable internal and external information and business financial reports are drafted and available for the business, including weekly reports and MIS on projects.
• Manage own development to increase own competencies

You will be an ideal candidate if you: 

• Relevant qualification

You will have access to: 

• Opportunities to network and collaborate.
• Challenging Working
• Opportunities to innovate.

We can be a match if you are:  

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.