In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
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Job Description
- To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance.
- Identify fraud by analysing large volumes of data spanning retail, commercial and fleet cards.
- Recognize patterns of fraud and suggest new methods of detection, mitigation and prevention through engagement with stakeholders.
- Assist with the implementation of fraud processes and detection solutions.
- Oversee the design, development, and management of fraud models and rulesets to combat developing MOs.
- Produce reports to present relevant data to senior managers and stakeholders.
- Ad hoc analysis to address business needs.
Requirements:
- Degree in a relevant field (e.g. Data Science, Computer Science, Statistics).
- Advantageous: Proven experience in fraud detection, mitigation, and prevention.
- Proficiency in data analysis and statistical modeling.
- Advantageous: Binary classification modelling experience.
- Excellent problem-solving and critical-thinking skills.
- Effective communication and presentation abilities.
- Ability to work collaboratively in a team environment.
- Strong knowledge of programming languages for data science and analytics (e.g. SAS, R, Python).
- Advantageous: SAS
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Job Description
- Hello future IT QA Manager,
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.
- As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Improve the lives of the customers through simple, effective solutions that meet their needs then apply today if your skills are a match.
Responsibilities:
Develop and Implement QA Strategies:
- Establish and maintain quality assurance standards and processes.
- Develop test plans, test cases, and test scripts for various IT projects.
- Team Management:
- Lead and mentor a team of QA analysts, Automators and Performance Test Engineers.
- Coordinate with project managers, developers, and other stakeholders to ensure smooth project execution.
- Quality Control:
- Conduct regular audits and reviews of QA processes.
- Monitor and report on quality metrics and KPIs.
- Compliance and Risk Management:
- Ensure all IT systems comply with banking regulations and standards.
- Identify and mitigate risks related to software quality.
- Continuous Improvement:
- Stay updated with the latest QA methodologies and tools.
- Implement best practices to improve the efficiency and effectiveness of QA processes.
Qualifications:
Educational Background:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Advanced certifications in QA or related areas are a plus.
- Certifications: Certifications like ISTQB or CSTE can be beneficial
Experience:
- Several years of experience in quality assurance, preferably in the banking or financial sector.
- Proven experience in managing QA teams and projects.
Technical Skills:
- Proficiency in QA tools and software (e.g., Selenium, Octane, JIRA).
- Strong understanding of software development life cycle (SDLC) and agile methodologies.
Soft Skills:
- Excellent communication and leadership skills.
- Strong analytical and problem-solving abilities.
The ideal candidate must have experience in:
- Experience in implementing a Test Approach and Strategy
- Experience in Aligning Test Deliverables to Program Plans
- Ability to lead Agile based teams in Test Automation and Performance Testing
- Experience in Financials and Budgets
- Experience in Capacity Planning
- Ability to screen and source Talent
- Experience in managing external vendors
- Ability to manage across complex technical teams
- Experience in Card IT and Financials and Settlements
Stakeholder Communication:
- Collaborate effectively with stakeholders (QA, Infrastructure, Architecture, Developers, Business).
- Understand the SUT from a business perspective.
- Maintain open communication with product owners and business analysts to gather relevant information on requirements.
Performance Testing:
- Work closely with the Performance Engineer to ensure proper processes are followed during test creation and execution.
- Collaborate with the Performance Engineer to create reports, suggest improvements, and highlight bottlenecks.
Issue Resolution and Analysis:
- Proactively collaborate with business, stakeholders, and developers to ensure quicker turnaround time for fixes.
- Participate in root cause analysis and troubleshooting.
- Provide detailed information to facilitate timely issue resolution.
Leadership Responsibilities:
Demonstrate leadership qualities.
- Solve problems effectively.
- Communicate efficiently.
- Work closely with the Test Managers and Technical Team Lead.
- Ensure the quality and stability of testing processes.
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Job Description
- Hello Future Data Scientist in Pricing
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As a Data Scientist-II within FNB Loans, you will be responsible for building the Business Pricing Model
- Build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance.
Are You Someone Who Can
- Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
- Ensure implementation of relevant policies, governance and practice standards across the business.
- Maintain expert knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
- Ensure compliance is adopted in terms of systems and procedures as laid out by business.
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
- Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customised solutions which result in more efficient outcomes.
- Maintain ownership of models through regular audits and updates to ensure relevance.
- Plan and perform regular model updates that capture evolving business complexity in current models
- Challenge current models to ensure relevance and accuracy of outputs.
- Test outputs and accuracy of models to ensure relevance.
- Use data and analytic insights to provide input into improving customer experience through a better understanding of the customers context to identify monetisation opportunities and monitoring implementation of business decisions to recommend enhancements utilising statistical modelling and data analysis.
- Validate, interpret and create reports and presentations for data analytics management and relevant stakeholders.
- Review and assist more junior Quantitative Analysts with processes and models.
- Adhere to model building policies, standards, frameworks, and governance process.
- Ensure own ethical usage of information that complies to restrictions applied for privacy and sensitivity classification.
- Understand and ensure implementation and adherence to Privacy business requirements, legislation and policy.
- Ensure reporting of any Information Privacy Incidents and escalate appropriately for resolution of Privacy and Protection Audit, Findings, Complaints, Incidents, Investigations and Privacy and Protection Assessments.
- Provide input into creation of delivery plans for achievement of outputs / deliverables in collaboration with business stakeholders to understand information requirements for strategy delivery and define metrics that track performance.
- Assist in analysis of available data to identify information commercialization opportunities that have not been explored to address business needs and revenue options.
- Assist in productionilisation of analytics in the approved FirstRand architecture by translating technical data information into practical business information that addresses identified needs.
- Analyse information requirements, availability and quality of data to feed into management for resolution.
- Contribute to the development of core analytical capabilities or model libraries using advanced statistical, quantitative or econometric techniques and utilize as appropriate.
- Collaborate with numerous departments across the business to aid them in the proper use of data to ensure delivery of desired operational results.
- Participate in relevant project related to the businesses overall analytical needs and opportunities.
- Assist as SME for analytics applying own understanding of the operations of the business product or service.
- Determine the business questions that need be answered and determine appropriate analytics models for utilization.
- Source and do some preparation (20-30%) of relevant data sources for analysis.
- Translate business requirements into tangible models utilizing own understanding of the business value of projects, models and processes.
- Develop and apply analytical algorithms and methods to build, test and implement robust mathematical models and analytical solutions that address business problem, opportunities and improve business outcomes i.e., reduced risk and costs, increased profitability, optimized efficiency and to facilitate strategic decision-making.
- Build models that analyze processes to recommend areas for optimization to achieve cost savings, revenue generation or efficiency improvements for the business.
- Document and audit relevant processes.
- Document and implement models to address specific business requirements.
- Conduct appropriate manipulation and analysis of data to pro-actively identify and meet needs of the business for the purpose of future work and to ensure high information-quality and reliability across the business.
- Deliver within broad parameters.
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
- Engage in cross-functional relationships to obtain and to provide work support.
- Identify, control and escalate potential risks which may lead to increased costs.
- Manage costs or expenses within approved budget to achieve cost efficiencies.
- Deliver against operational and cost targets.
- Prioritise resource allocation to minimise and reduce wastage.
- Develop, encourage and nurture collaborative relationships across the FRG.
- Assess own performance through seeking timely, and clear feedback and request training where appropriate.
You Will Be An Ideal Candidate If You Have
- Minimum qualification – Bcom Degree
- Actuarial Science
- 2-3 years Pricing experience
- 4-5 years Credit Risk experience
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are / have
- Analytical
- Adaptable and curious
- Thrive in a collaborative environment
- Conceptual and Big Picture Thinking
- Strategic Thinking
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Job Description
- Implements a program of technology projects to ensure that program goals are accomplished
- Hello future Java Developer C2,
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- Resolve all customer queries efficiently, and within agreed timelines.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements.
- Work closely with the team / allocated individual in order to up skill knowledge and skills in Operations and Administration
- Manage own development to increase own competencies.
You will be an ideal candidate if you:
- Increase operational efficiency and suggest solutions to enhance cost effectiveness.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effectively.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements and being able to present and sell concepts to clients.
- Produce program specifications and implement system enhancements by addressing specific business needs and resolving queries.
- Code, compile, test and implement applications in compliance with the Systems Development Life Cycle (SDLC). Support development environments. Responsible for coding standards and peer reviews.
- Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during programming execution.
- Assess, identify and mitigate potential risks within the IT programming environment by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance.
- Produce technical specifications and architecture that is in accordance to agreed standards. Design, code, test and debug to obtain a robust solution with supporting documentation.
- Minimise system downtime through pro-active identification of potential issues and ensure minimisation of recurring problems by managing defects and performing code reviews.
- Monitor systems post change and pro-actively do performance analysis to ensure there is no system failure due to capacity.
- Maintain maximum system availability by ensuring that incidents are recorded for future reference and adequate root cause analysis is done to eliminate the risk of a recurrence.
- Manage own development to increase own competencies and develop technical and business skills.
- Proactively engage with business units and colleagues to understand underlying needs and opportunities, and identify Information Technology (IT) innovative solutions in a timely manner.
- Supervises the work of other developers. Provides technical assistance to fellow developers and other Information Technology (IT) team members.
Additional Requirements
- Minimum: B.Comm, B.Eng, BSC Eng, BSC Informatics or related degree.
- 4 – 6 years’ experience in programming (Java).
- Familiar with one or more programming languages as appropriate for the specific requirements of the department related to the field.
- System Design experience advantageous
You will have access to:
- Opportunities to network and collaborate.
- Challenging Work.
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
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Job Description
- Responsible to elicit and validate business requirements with stakeholders and to analyse and translate business requirements into requirement packages from which applications solutions are developed
- The business analyst is responsible for defining business needs for new and/or enhanced products, services or optimised business processes
- Hello Future Business Analyst
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
- Analyse business processes and workflows to identify improvement or automation opportunities and facilitate implementation.
- Facilitate and coordinate the end-to-end implementation of prioritised and approved projects.
- Assess, analyse and optimise end-to end business processes to improve business efficiencies, customer/employee experience and remove inefficient processes to meet new requirements.
- Develop new insights into situations and apply innovative solutions to make organisational improvements.
- Assess own performance through seeking timely and clear feedback and request training where appropriate.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Compile reports that track progress and guide business to make informed decisions.
- Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.
You will be an ideal candidate if you have:
- Minimum of 5 years business analysis experience
- Diploma/degree in IT or related field of study
- Relevant Business Analysis certifications
- Proficiency in advanced business analysis tools and techniques
- Experience in all phases of the system development life cycles
- Experience in a digital banking environment
- Proven track record in requirements gathering and stakeholder management.
- Experience in engaging in medium to large scale projects or enhancements, leading projects or enhancements is advantageous
- Ability to use document and project management tools effectively (JIRA, Confluence).
- Ability to use out-of-the box thinking for creative problem solving and analysis.
- Ability to be dynamic and use a collaborative approach to develop value-adding solutions.
You will have access to:
- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
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Job Description
- Hello Future Property Valuations Manager
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in FNB HSL, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- To manage property valuations and ensure quality in delivery of work.
Are you someone who can:
- Maintain Best Practice Financial Planning / Accounting with direct, control and maintenance of the financial planning within the Business Unit. Ensuring adherence to and meeting of budgetary forecasts and ensuring that all revenues and costs are accounted for appropriately for the properties in the business.
- Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
- Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
- Foster and enhance good business relations with Internal Clients (other Business units – Sales, Credit etc), external clients (e.g. FNB Group) and Independent Valuation contractors/Vendors to sustain and enhance the First National Bank market reputation in support of the high level of service being required.
- Direct and control all Business Unit policies, SLA's, procedures and mandates required to achieve the Business objectives by implementing best business practice solutions for the Property Business Market and manage property valuations for all the business units.
- Comply with governance in terms of legislative and audit requirements.
- Conduct Industry Related Research and Development on an ongoing basis, to identify latest market trends within the Property Industry, that directly impact the Valuation Business, by conducting market analysis/research and development, thus ensuring the Business Unit remains competitively positioned within the Industry.
- Analysis and Actioning of Reports by ensuring that all required reports are appropriately compiled, with the required analysis and interpretation of information being done, thereby adopting appropriate interventions/strategies in line with meeting the required Business Objectives.
- Plan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competencies.
- Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities.
You will be an ideal candidate if you:
- A property related business qualification is preferable,
- Registration with the S.A. Council for Property Valuers Profession as a Professional Valuer or Professional Associated Valuer
- Registered member of the S.A. Institute of Valuers is preferable but not essential
- A minimum of 6 years’ experience in Property Valuations
- Computer Literacy is essential
- A good knowledge of financial and accounting principles as they relate to the running of a business
- Knowledgeable in property related legislative requirements, town planning procedures and bye-laws, municipal bye-laws and township establishment procedures
- Procedures of the Surveyor’s General’s and Deeds Office is required
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment that is progressive and agile
- Opportunities to innovate where iniative is taken and owned end to end
We can be a match if you are:
- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment
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Job Description
- To plan, design and build an Information Technology (IT) infrastructure architecture usually at an enterprise level to meet business requirements
- Drive business profitability in the context of cost management through Information technology solutions
- Increase operational efficiency and suggest solutions to enhance cost effectiveness.
- Advise on Budget forecasting to align the identified needs for IT Infrastructure Architecture
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
- Plan, design and build an IT infrastructure architecture, usually at an enterprise level, to meet business requirements and customise application functionality as identified through the relationship with the Organisational Sources and other External sources.
- Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during design of IT Infrastructure Architecture
- Draft business and technical requirements into requests for proposal documents for IT Infrastructure Architecture
- Ensure IT Infrastructure Architecture Performance and Upgrade Metrics are developed and used in the business
- Ensure system health checks process is aligned with SLA and best practices for the Business Technical Environment
- Support application functionality to problems analysis in existing infrastructure architecture by staying abreast with latest technological advances in the marketplace then translate current and future trends and advise management of benefits and well as risk
- Manage own development to increase own competencies
- Develop an In-depth knowledge of specified field as well as ability to translate this knowledge into business terms and Solutions
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Job Description
- Provide efficient and effective administration support to ensure the smooth running of a functional area.
- Hello Administrator
- Welcome to FNB Loans, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team in FNB Loans Support Operations you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- The Administrator will provide efficient and effective administration support to ensure the smooth running of a functional area.
Are you someone who can:
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
- Resolve all customer queries efficiently, and within agreed timelines.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Resolve all customer queries efficiently, and within agreed timelines.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Monitoring of changes in laws, regulations, initiatives and relevant industry practices, drafting and implementation of appropriate interventions.
- Comply with governance in terms of legislative and audit requirements.
- Set up and maintain filing systems for the business unit to ensure efficient service is provided.
- Maintenance of all administrative processes for the department's operational activities.
- Provide efficient and effective administration support to ensure accuracy in the functional area.
- Provide timeous and accurate management information.
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
- Manage own development to increase own competencies.
You will be an ideal candidate if you:
- Matric /Relevant Qualification
- Experience: 2 – 5 years’ experience Admin within Financial Services industry with Insurance and Credit Life (FNB LIFE) Knowledge
- Experience with loan or revolving credit preferable
- DA systems Experience advantageous
- FAIS compliant in terms of ‘fit and proper’.
- RE 5 (Representative) mandatory
We can be a match if you are:
- Adaptable and curious
- Analyse complex data sets
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Job Description
- Responsible for inbound telephonic communication.
- Ensures quality of service exceeds clients' expectations.
- Hello Future Helpdesk Consultant
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can
- Payment of invoices for the Department and update the Help Desk database information including all guaranteed items in the branches is reliable and updated.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
- Resolve all customer queries efficiently, and within agreed timelines.
- Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
- Provide service support efficiencies in order to ensure retention of clients
- Responsible for supervising and managing of the Help Desk by ensuring correct capacity are available for effective operations. Service delivery must be world class.
- Comply with governance in terms of legislative and audit requirements
- Ensure accurate and reliable internal and external information and business financial reports are drafted and available for the business, including weekly reports and MIS on projects.
- Manage own development to increase own competencies
You will be an ideal candidate if you:
You will have access to:
- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
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Job Description
- Hello Future Call Centre Agent
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in FirstRand Short Term Insurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved
- To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved
Are you someone who can:
- Drive significant growth and profitability in the context of cost management.
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Resolve all customer queries efficiently, and within agreed timelines.
- Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
- Ensure all communications with clients are professional, resulting in compliments.
- Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
- Comply with governance in terms of legislative and audit requirements.
- Ensure efficiency of service productivity and performance in Call Centre.
- Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
- Report on required Call Centre activities and deliveries to improve business results.
You will be an ideal candidate if you:
- Must have Matric, REE and NQF level 4 or 5 FAIS qualifications.
- Must have a minimum of 2 years of personal line experience.
- At least 2 years of experience in commercial lines environment
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment that is progressive and agile
- Opportunities to innovate where iniative is taken and owned end to end
We can be a match if you are:
- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment
go to method of application »
Job Description
- Hello Future Call Centre Agent
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in FirstRand Short Term Insurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved
- To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved
Are you someone who can:
- Drive significant growth and profitability in the context of cost management.
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Resolve all customer queries efficiently, and within agreed timelines.
- Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
- Ensure all communications with clients are professional, resulting in compliments.
- Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
- Comply with governance in terms of legislative and audit requirements.
- Ensure efficiency of service productivity and performance in Call Centre.
- Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
- Report on required Call Centre activities and deliveries to improve business results.
You will be an ideal candidate if you:
- Must have Matric, REE and NQF level 4 or 5 FAIS qualifications.
- Must have a minimum of 2 years of personal line experience.
- At least 2 years of experience in commercial lines environment
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment that is progressive and agile
- Opportunities to innovate where iniative is taken and owned end to end
We can be a match if you are:
- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment
go to method of application »
Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximize sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximize sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
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Job Description
- To proactively grow the balance sheet of a allocated customer, deliver exceptional experience and education to portfolio of clients on wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles
- Hello Future Premier Advisor
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you can:
- Prevent wastage and identify process improvements to contain and reduce costs.
- Conduct digital client reviews within the context of client engagements.
- Liaise with SMEs on complex products to provide appropriate product advise.
- Execute on opportunities to expand our customer base with creditworthy and potentially profitable customers.
- Provide appropriate banking and financial solutions across an allocated portfolio of clients.
- Participate in planned activities that are appropriate for own development.
- Develop, encourage and nurture collaborative relationships across the FRG.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
- Deliver internal and external customer service excellence through adherence to quality service standards.
- Identify and utilise opportunities for revenue growth to deliver on sales targets.
Additional Requirements:
In accordance with National Credit Act (NCA) candidates applying for this role will require:
- A credit record check.
- RE 5 and FSCA recognized qualification
- 3-5 years' experience in Financial Planning.
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Job Description
- To provide appropriate risk and investment advice for Clients through virtual channels. Adhering to FAIS Compliance requirements. Adhering to the FirstRand Product Matrix and Advice Philosophy.
Hello Future Financial Advisor.
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in FNB, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Engage with prospective clients to understand their financial needs.
- Provide financial advice and recommend FNB Life and Investment products that align with the clients’ financial requirements.
- Accurately record client information, produce records of advice and sales details.
- Achieve sales, quality, and conversation targets.
- Comply with legislative regulations and adhere to all compliance requirements.
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Basic plus commission
- Access to a customer base with regular campaigns
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
Fully Mandated (Not Under Supervision) for the following FAIS Subcategories:
- Long- Term Insurance Subcategory B1
- Long- Term Insurance Subcategory C
- Retail Pension Benefits
- Participatory interest in a CIS
- Long- Term Deposits
- Short- Term Deposits
- Long – Term Insurance subcategory B2
- Long – Term Insurance Subcategory B1 -A
Completed Class of Business:
- Retail Pension Fund Benefits
- Long- Term Insurance
- Investments
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Job Description
- To drive the growth of the business in partnership with Private Advisors, by delivering on strategy, project manage various business development activities and initiatives, and ensure delivery of the portfolio’s key objectives. Critical outputs of the role is to identify leads, support campaigns and build relationships within assigned regions.
- Hello Future Business Development Manager (Forex Product)
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in FNB Commercial Forex, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Provide first line support on escalations that are outside of turnaround time.
- Manage all segment leadership requests.
- Report on all Challenges within regions and manage expectations.
- Manage the full process related engagement from submission of quote to completion.
- Proactively support lead usage, assisting with seeking opportunities through adviser tools.
- Drive campaign management in region on all newly launched campaigns, launch, track and keep momentum going.
- Track and contribute to the attainment of the monthly budget, reporting on progress, as well as deriving strategies on how to close gaps in achieving targets.
- Analyse and develop implementation plan against the forecasted financial budget.
- Develop tactical budget for area of responsibility that minimise expenditure and manage costs.
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
- Contribute to sustaining a competitive edge through upskilling and coaching frontline advisors on how to effectively upsell clients.
- Develop and implement practices which build service delivery excellence and implements efficiency models.
- Model and coach behaviours that build rewarding relationships, encourage innovations and allow others to provide exceptional customer service.
- Maintain expert knowledge on relevant legislative amendments, industry best practices and provide of advice to relevant stakeholders.
- Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure.
- Participate in relevant management forums where required and cascades relevant information through team.
- Identify opportunities across the business by grouping similar projects to enable the re-use of similar enterprise capabilities to improve efficiencies and manage duplication.
You will be an ideal candidate if you:
- Have a relevant Bachelor’s Degree (Commerce/Finance/Accounting etc.)
- Have a minimum of 5 years’ experience in Business Development within the financial/banking sector
- Have proven experience with Forex products
- Have understanding of Forex, Trading and Exchange Control
- Are not an unrehabilitated insolvent
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
- We can be a match if you are:
- Willing to travel
- Sales driven
- Thrive in a collaborative environment
- Client-centric
Method of Application
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