IT Quality Assurance Manager at FNB South Africa

Job Description

• Hello future IT QA Manager,
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.
• As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Improve the lives of the customers through simple, effective solutions that meet their needs then apply today if your skills are a match.

Responsibilities:

Develop and Implement QA Strategies:

• Establish and maintain quality assurance standards and processes.
• Develop test plans, test cases, and test scripts for various IT projects.
• Team Management:
• Lead and mentor a team of QA analysts, Automators and Performance Test Engineers.
• Coordinate with project managers, developers, and other stakeholders to ensure smooth project execution.
• Quality Control:
• Conduct regular audits and reviews of QA processes.
• Monitor and report on quality metrics and KPIs.
• Compliance and Risk Management:
• Ensure all IT systems comply with banking regulations and standards.
• Identify and mitigate risks related to software quality.
• Continuous Improvement:
• Stay updated with the latest QA methodologies and tools.
• Implement best practices to improve the efficiency and effectiveness of QA processes.

Qualifications:

Educational Background:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Advanced certifications in QA or related areas are a plus.
• Certifications: Certifications like ISTQB or CSTE can be beneficial

Experience:

• Several years of experience in quality assurance, preferably in the banking or financial sector.
• Proven experience in managing QA teams and projects.

Technical Skills:

• Proficiency in QA tools and software (e.g., Selenium, Octane, JIRA).
• Strong understanding of software development life cycle (SDLC) and agile methodologies.

Soft Skills:

• Excellent communication and leadership skills.
• Strong analytical and problem-solving abilities.

The ideal candidate must have experience in: 

• Experience in implementing a Test Approach and Strategy  
• Experience in Aligning Test Deliverables to Program Plans  
• Ability to lead Agile based teams in Test Automation and Performance Testing
• Experience in Financials and Budgets  
• Experience in Capacity Planning  
• Ability to screen and source Talent  
• Experience in managing external vendors  
• Ability to manage across complex technical teams 
• Experience in Card IT and Financials and Settlements

Stakeholder Communication:

• Collaborate effectively with stakeholders (QA, Infrastructure, Architecture, Developers, Business).
• Understand the SUT from a business perspective.
• Maintain open communication with product owners and business analysts to gather relevant information on requirements.

Performance Testing:

• Work closely with the Performance Engineer to ensure proper processes are followed during test creation and execution.
• Collaborate with the Performance Engineer to create reports, suggest improvements, and highlight bottlenecks.

Issue Resolution and Analysis:

• Proactively collaborate with business, stakeholders, and developers to ensure quicker turnaround time for fixes.
• Participate in root cause analysis and troubleshooting.
• Provide detailed information to facilitate timely issue resolution.

Leadership Responsibilities:

Demonstrate leadership qualities.

• Solve problems effectively.
• Communicate efficiently.
• Work closely with the Test Managers and Technical Team Lead.
• Ensure the quality and stability of testing processes.