Hospitality Guest Relations Coordinator at RecruitMyMom

Job Description

• This independent contracting mandate is established to oversee guest experience, operational readiness, and high-touch hospitality delivery across a portfolio of four 5-star short-term rental properties based in Sea Point. Availability: Approximately 4 to 6 hours per week initially, with full availability required across December and January to support peak seasonal turnover.
• The primary objective of the role is to uphold impeccable 5-star accommodation standards and deliver a seamless guest journey across roughly 20 monthly check-ins (averaging 4 to 5 check-ins per property) through responsive guest communication, proactive on-site preparation, and rapid, detail-focused turnaround management.

Contract Term

• Initial engagement: Approximately 4 to 6 hours per week (with potential to scale based on operational demand)
• Peak requirement: Full availability required throughout December and January for seasonal volumes
• Work arrangement: Hybrid (Remote guest coordination combined with essential on-site presence in Sea Point)
• Schedule: Flexible, driven by booking schedules, arrival times, and same-day property turnover windows
• Contract type: Independent Contractor

Scope of Services
Guest Communication & Journey Management
The contractor will:

• Coordinate prompt, professional guest communications before arrival, during the stay, and post-checkout.
• Guide guests through self-check-in procedures and resolve access or arrival queries in real time.
• Address in-stay requests and service inquiries swiftly to ensure positive reviews and 5-star guest satisfaction.

Property Readiness & 5-Star Presentation
The contractor will:

• Conduct thorough pre-arrival inspections across all four units to verify 5-star readiness and staging standards.
• Prepare welcome amenities, guest consumables, and interior presentation details.
• Identify and report maintenance, cosmetic, or inventory issues before guest arrival.

Turnover Coordination & Rapid Response
The contractor will:

• Manage smooth, efficient transitions during same-day check-out and check-in windows.
• Coordinate with cleaning and housekeeping teams to verify completion against strict standards.
• Provide hands-on assistance across all operational tasks needed to ensure turnaround deadlines are met.

Operational Oversight & Quality Assurance
The contractor will:

• Monitor key lockbox mechanisms, smart locks, and property access hardware.
• Maintain accurate records of inventory, linen supplies, and guest replenishment stock.
• Implement operational feedback and training guidelines provided by property management.

Deliverables
The contractor will provide:

Weekly Deliverables

• Check-in and check-out schedule tracker covering all upcoming arrivals across the four properties.
• Pre-arrival property readiness checklists completed prior to guest access.
• Weekly summary of guest queries, feedback, and resolved on-site issues.
• Immediate flagging of any maintenance defects, asset damages, or inventory shortages.

Monthly Deliverables

• Monthly turnaround and operational performance summary across the portfolio (~20 check-ins).
• Guest satisfaction and review feedback report highlighting trends and recurring issues.
• Inventory audit and supply replenishment recommendations for consumables and linen.
• Operational improvement recommendations to streamline turnovers ahead of peak periods.

Requirements
Required Skills & Experience
The contractor should demonstrate:

• Prior experience in hospitality, guesthouse management, short-term rentals, or luxury accommodation.
• Residence within the Sea Point or Green Point area to enable rapid on-site response.
• Own, reliable personal transport for swift transit between properties.
• Full, non-negotiable availability throughout December and January.
• Exceptional organizational abilities and strict time management during tight turnaround windows.
• Strong practical problem-solving skills and a hands-on, proactive attitude.
• Professional written and spoken English communication skills.

Preferred Experience
Preference will be given to candidates with:

• Prior exposure to premium Cape Town Atlantic Seaboard holiday rental standards.
• Experience managing smart locks, self-check-in tech, or channel management messaging apps.
• Basic understanding of household maintenance troubleshooting and inventory control.