Hospitality Systems Specialist at The Bay Hotel

• As Hospitality System Specialist, you will take ownership of the administration, optimisation and support of the Oracle Opera PMS across the portfolio, with a secondary focus on the Opera POS system. You will ensure all systems are accurately configured, running efficiently and aligned with operational, financial and distribution requirements. Working closely with reservations, revenue, finance, food and beverage and front office teams, you will play a key role in maintaining system integrity, supporting users and driving continuous improvement.

Key Responsibilities

• Manage and maintain the Oracle Opera PMS environment across all properties
• Configure and maintain rate codes, packages, room types and routing rules
• Maintain system structures including markets, source codes, rate hierarchies and profiles
• Ensure correct system setup for new properties, outlets and operational changes
• Oversee Opera POS configuration including menu updates and transaction code management
• Manage menu item linking and inventory integration within POS systems
• Execute weekly rate updates and maintain packages and specials
• Support annual rate building and configuration processes
• Monitor and maintain integrations between Opera and external systems
• Support and troubleshoot channel manager integrations including SiteMinder and NightsBridge
• Investigate interface issues and escalate where required
• Provide day-to-day system support to operational teams
• Troubleshoot user errors and system challenges
• Train staff on Opera functionality and system best practices
• Develop and maintain user guides and standard operating procedures
• Identify opportunities to improve system efficiency and performance
• Support automation of workflows and reporting processes
• Ensure system configurations align with revenue and operational strategies
• Maintain data accuracy across PMS and POS platforms
• Support reporting requirements for operations, finance and revenue teams
• Assist with audit checks and ensure system compliance
• Support system upgrades, new implementations and property onboarding
• Participate in system-related projects and enhancements
• Coordinate testing for new functionality and integrations
• Manage user access levels and system permissions
• Ensure compliance with internal policies and data protection standards
• Monitor system performance and operational integrity

What We’re Looking For

• Grade 12 qualification
• Minimum of 5 years’ experience working with a property management system
• Strong working knowledge of Opera PMS is essential
• Experience working with channel managers is advantageous
• Strong analytical thinking and problem-solving ability
• High attention to detail and commitment to quality
• Ability to work collaboratively across multiple teams
• Strong communication and comprehension skills
• Reliable, accountable and highly organised