Hot Jobs at The Bay Hotel

The Role

• As In-House Recruiter, you’ll be responsible for managing and driving the full recruitment lifecycle across assigned Village n Life properties. The role partners closely with hiring managers to attract, assess and secure high-quality talent while ensuring recruitment processes remain structured, compliant and aligned with company standards. You will work alongside an existing recruiter as part of a small focused recruitment function.
• This is a hands-on coordination and delivery role suited to someone who is organised, people-focused and confident working across multiple vacancies in a fast-paced hospitality environment.

Key Responsibilities

• Manage the end-to-end recruitment process from requisition to offer stage
• Draft, review and post vacancy adverts aligned with company templates and brand standards
• Screen CVs, shortlist candidates and conduct initial interviews
• Coordinate interview scheduling between candidates and hiring managers
• Maintain recruitment trackers, pipelines and vacancy status reports
• Ensure accurate record keeping of all candidate documentation and communication
• Conduct reference checks and qualification verifications
• Prepare offer letters and employment documentation in line with HR policies
• Support onboarding coordination including start date confirmations and documentation collection
• Build and maintain talent pools for recurring or high-volume roles
• Engage with recruitment platforms, job boards and internal referral channels
• Monitor recruitment timelines and escalate delays or risks
• Ensure compliance with labour legislation and internal recruitment procedures
• Provide regular recruitment reports and hiring insights to HR and management
• Support employer branding initiatives and career page content updates

What We’re Looking For

• Grade 12 / Matric
• Relevant tertiary qualification in Human Resources, Industrial Psychology or related field preferred
• 1 2 years’ experience in recruitment or talent acquisition
• Experience managing multiple vacancies simultaneously
• Working knowledge of South African labour legislation and recruitment best practice
• Strong administrative and organisational skills with high attention to detail
• Professional communication and interviewing skills
• Ability to build relationships with managers and candidates
• Valid driver’s licence and willingness to travel between properties
• Experience in hospitality or multi-site recruitment advantageous
• Proficiency in recruitment platforms and HR systems advantageous

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The Role

• As Hotel Sales Executive you will identify, develop and manage trade relationships that contribute to occupancy and revenue targets across the Village n Life portfolio. You will serve as the primary point of contact for assigned trade partners, ensuring consistent engagement, product training and commercial alignment.

Key Responsibilities

• Build, maintain and grow relationships with travel agencies, tour operators and assigned trade accounts
• Achieve monthly and annual sales targets through proactive account management
• Conduct product training sessions and presentations at trade partner premises
• Host site inspections and property visits for key trade partners
• Develop tailored proposals and rate negotiations aligned to revenue objectives
• Segment trade accounts based on production and growth potential
• Maintain in-depth knowledge of all Village n Life properties, sub-brands, facilities and services
• Provide regular updates to trade partners regarding promotions, renovations and enhancements
• Collaborate with Marketing to develop trade-specific collateral and campaigns
• Represent Village n Life at trade shows, industry events and familiarisation trips
• Ensure CRM records are accurate and updated with all interactions, agreements and bookings
• Prepare contracts, addendums and trade agreements
• Maintain web and WETU platforms with accurate property information
• Distribute mailers to the trade database
• Generate monthly and quarterly sales reports including revenue, room nights and performance trends
• Analyse competitor activity and market shifts to inform sales strategy
• Support product development initiatives aligned to trade market needs
• Assist in resolving trade-related complaints and service queries
• Work operational shifts where required

What We’re Looking For

• Grade 12 or equivalent
• Diploma or degree in Business, Marketing, Hospitality Management or related field preferred but not mandatory
• Minimum 3 years’ experience in sales or business development, ideally within hospitality
• Understanding of business to business sales
• Opera knowledge advantageous
• Strong verbal and written communication skills
• Above average efficiency in Microsoft Excel.
• CRM proficiency is advantageous
• Valid driver’s licence and own roadworthy vehicle
• Knowledge of the golf and or wellness industries advantageous
• Proven sales and negotiation skills
• Strong relationship-building ability with a consultative sales approach
• Ability to manage long sales cycles and nurture key accounts
• Destination and market knowledge
• Detail-oriented with strong administrative capability
• Target-driven with the ability to analyse data and identify growth opportunities
• Team player with a proactive and solution-focused mindset

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• As Hospitality System Specialist, you will take ownership of the administration, optimisation and support of the Oracle Opera PMS across the portfolio, with a secondary focus on the Opera POS system. You will ensure all systems are accurately configured, running efficiently and aligned with operational, financial and distribution requirements. Working closely with reservations, revenue, finance, food and beverage and front office teams, you will play a key role in maintaining system integrity, supporting users and driving continuous improvement.

Key Responsibilities

• Manage and maintain the Oracle Opera PMS environment across all properties
• Configure and maintain rate codes, packages, room types and routing rules
• Maintain system structures including markets, source codes, rate hierarchies and profiles
• Ensure correct system setup for new properties, outlets and operational changes
• Oversee Opera POS configuration including menu updates and transaction code management
• Manage menu item linking and inventory integration within POS systems
• Execute weekly rate updates and maintain packages and specials
• Support annual rate building and configuration processes
• Monitor and maintain integrations between Opera and external systems
• Support and troubleshoot channel manager integrations including SiteMinder and NightsBridge
• Investigate interface issues and escalate where required
• Provide day-to-day system support to operational teams
• Troubleshoot user errors and system challenges
• Train staff on Opera functionality and system best practices
• Develop and maintain user guides and standard operating procedures
• Identify opportunities to improve system efficiency and performance
• Support automation of workflows and reporting processes
• Ensure system configurations align with revenue and operational strategies
• Maintain data accuracy across PMS and POS platforms
• Support reporting requirements for operations, finance and revenue teams
• Assist with audit checks and ensure system compliance
• Support system upgrades, new implementations and property onboarding
• Participate in system-related projects and enhancements
• Coordinate testing for new functionality and integrations
• Manage user access levels and system permissions
• Ensure compliance with internal policies and data protection standards
• Monitor system performance and operational integrity

What We’re Looking For

• Grade 12 qualification
• Minimum of 5 years’ experience working with a property management system
• Strong working knowledge of Opera PMS is essential
• Experience working with channel managers is advantageous
• Strong analytical thinking and problem-solving ability
• High attention to detail and commitment to quality
• Ability to work collaboratively across multiple teams
• Strong communication and comprehension skills
• Reliable, accountable and highly organised

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The Role

• As Digital Engineer, you’ll bridge the gap between business needs and technical delivery. You’ll map processes, design solution architecture and build automated workflows using intuitive, drag-and-drop platforms. This role is suited to someone who enjoys solving problems, thinking in systems and turning ideas into practical, working solutions.

Key Responsibilities

• Map and document business processes and requirements
• Translate business needs into technical solution designs
• Configure and implement solutions using no-code and low-code platforms
• Build and manage data structures to support business processes
• Develop automated workflows to improve efficiency and reduce manual tasks
• Analyse data to support decision-making and optimisation
• Collaborate with stakeholders to refine and improve solutions
• Conduct research into new tools, platforms and approaches
• Continuously improve systems through iteration and innovation

What We’re Looking For

• 1–3 years’ experience in a similar role
• Strong process mapping and business requirements documentation skills
• Exposure to no-code and low-code platforms
• Solid understanding of data architecture and data management
• Analytical mindset with the ability to interpret and use data effectively
• Coding or vibe-coding experience advantageous
• Strong communication skills, both written and verbal
• Good time management with the ability to handle multiple projects
• A natural curiosity for technology and emerging trends
• Systems thinking and solution-oriented approach

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The Role

• As Event Administrator, you’ll provide administrative and coordination support to the Events Manager and Events Co-Ordinator, helping ensure the smooth planning and delivery of events, conferences, weddings and group bookings.
• This is an organised and detail-focused role suited to someone looking to build a career in hospitality events. You’ll assist with enquiries, quotations, event documentation, client communication and internal coordination while gaining exposure to all aspects of event planning and execution.

Key Responsibilities

• Assist with event enquiries, quotations and booking administration
• Prepare contracts, function sheets and event documentation
• Maintain accurate event records, databases and filing systems
• Support client communication and follow up on event requirements
• Coordinate information between Events, Operations, Kitchen, Front Office and F&B teams
• Assist with site inspections and client meetings when required
• Monitor event calendars and booking schedules
• Process deposits, invoices and payment records in line with company procedures
• Support the planning and coordination of conferences, weddings and private events
• Prepare reports and administrative documentation for the Events team
• Assist with supplier coordination and procurement requests
• Ensure event information is communicated accurately and timeously to relevant departments
• Provide administrative support during event setup and execution when required

What We’re Looking For

• Grade 12 or equivalent
• Qualification in Events, Hospitality, Tourism or Business Administration advantageous
• Previous administrative or customer service experience preferred
• Strong organisational and time management skills
• Excellent verbal and written communication skills
• High attention to detail and accuracy
• Computer literacy, including Microsoft Office
• Ability to multitask and work in a fast-paced environment
• Professional, proactive and guest-focused approach
• Willingness to work flexible hours when operationally required

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The Role

• As Hotel Sales Coordinator, you’ll support the sales team through trade partner communication, reservations coordination and day-to-day sales administration. This role is suited to someone highly organised, detail-oriented and passionate about hospitality, tourism and client relationships. You’ll work closely with travel agents, tour operators and trade partners while assisting with trade events, site inspections and sales support across the Village n Life portfolio.

Key Responsibilities

• Support the sales team with administrative coordination and trade communication
• Coordinate site inspections and communicate arrangements with relevant departments
• Assist with trade events, workshops and travel trade shows
• Maintain client databases, monthly statistics and trade website information
• Prepare promotional material, proposals and supporting sales documentation
• Liaise professionally with travel agents, tour operators, booking agents and conference organisers
• Assist with sales follow-ups, scheduling and reporting requirements
• Support the reservations team operationally when required
• Maintain strong client service and professional communication standards

What We’re Looking For

• Grade 12 or equivalent qualification
• Diploma or degree in Business, Marketing, Hospitality or a related field advantageous
• Minimum of 3 years’ experience in sales, hospitality or business development
• Opera experience and knowledge preferred
• Strong verbal and written communication skills
• Strong administrative, organisational and multitasking abilities
• Above average Microsoft Excel proficiency
• Knowledge of CRM systems and sales support platforms advantageous
• Passion for hospitality, tourism and client relationships
• Ability to work in a fast-paced environment while maintaining attention to detail

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The Role

• As Hospitality Systems Administrator you’ll support and maintain the Oracle Opera PMS environment across the Village n Life portfolio, with additional support across Opera POS systems. You’ll work closely with Reservations, Revenue, Finance, Food & Beverage and Front Office teams to ensure system accuracy, smooth integrations and effective user support across hospitality operations.

Key Responsibilities

• Support the maintenance and configuration of Oracle Opera PMS across the portfolio
• Assist with setup and maintenance of rate codes, packages, room types, routing rules and user profiles
• Maintain PMS and POS system structures including transaction codes and menu item linking
• Assist with weekly rate updates, package setup and annual rate configuration
• Monitor integrations between Opera and channel managers, POS systems and revenue tools
• Support troubleshooting and escalation of system and interface issues
• Provide basic user support and assist with system queries across departments
• Ensure PMS and POS data accuracy and system integrity
• Support reporting requirements for operational, finance and revenue teams
• Assist with system upgrades, property onboarding and technical projects
• Work closely with internal departments to ensure operational efficiency across systems

What We’re Looking For

• Grade 12 or equivalent qualification
• Minimum of 2 years’ experience working with hospitality property management systems
• Strong Oracle Opera PMS knowledge essential
• Experience with Opera POS systems advantageous
• Strong technical troubleshooting and problem-solving skills
• High attention to detail and system accuracy
• Strong communication and teamwork skills
• Ability to manage multiple priorities in a fast-paced hospitality environment

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The Role

• As Technical and Distribution Administrator you’ll support the management of online distribution systems, rate loading and reporting across the Village n Life portfolio. You’ll assist with maintaining channel managers, distribution platforms and PMS integrations while ensuring rates, inventory and property information remain accurate and up to date across all channels.

Key Responsibilities

• Assist with loading rates, packages and inventory across channel managers and distribution platforms
• Support setup and maintenance of distribution systems including Nightsbridge, Siteminder, GDS and Tourplan
• Assist with mapping room types, rate codes and property updates across integrated channels
• Support troubleshooting of distribution, rate and system-related issues
• Communicate with Travel Support and properties regarding rate codes, room types and promotions
• Maintain accurate dashboard, property and channel information across B2B, B2C and brand platforms
• Assist with Opera user administration and profile maintenance
• Prepare and maintain weekly and monthly reports including occupancy, cancellation and forecasting reports
• Support distribution partner communication and system updates
• Maintain knowledge of PMS, distribution and channel management systems

What We’re Looking For

• Grade 12 or equivalent qualification
• Qualification in Hospitality, Tourism, Business Administration or related field advantageous
• Experience with PMS and channel management systems (Opera)
• Knowledge of Nightsbridge, Siteminder, Opera or similar systems preferred
• Strong administrative, organisational and troubleshooting skills
• High attention to detail and ability to manage multiple tasks efficiently
• Strong communication and time management skills
• Ability to work accurately in a fast-paced environment

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The Role

• As MICE Sales Executive, you’ll be responsible for driving group, conference and event revenue across the Village n Life portfolio through proactive sales, relationship management and lead conversion. This is a commercially focused role suited to someone confident in corporate hospitality sales and passionate about building strong client relationships.
• You’ll manage the sales process from prospecting and proposal preparation through to booking confirmation and operational handover. Working closely with Reservations, Events and Operations teams, you’ll ensure seamless coordination and exceptional client experiences while contributing to the continued growth of the Village n Life events and conferencing offering.

Key Responsibilities

• Identify and secure new MICE, corporate and group business opportunities
• Build and maintain relationships with corporate clients, agencies and event planners
• Drive revenue through proactive sales activities, networking and lead conversion
• Conduct client meetings, presentations and site inspections
• Prepare professional proposals, quotations and sales correspondence
• Negotiate rates, contracts and booking terms in line with company guidelines
• Manage the sales pipeline ensuring timely follow-up on all enquiries
• Coordinate confirmed bookings with Reservations, Operations and Events teams
• Communicate client requirements and event details accurately to operational departments
• Maintain accurate CRM records, booking updates and sales reporting
• Monitor market trends, competitor activity and industry opportunities
• Attend networking functions, trade shows and industry events
• Represent Village n Life professionally across all client interactions

What We’re Looking For

• Grade 12 or equivalent
• Qualification in Hospitality, Tourism, Sales, Business or Events Management preferred
• Minimum 3 years’ experience in MICE, hospitality, corporate or group sales
• Strong understanding of event coordination and hospitality operations
• Proven track record in achieving sales targets and revenue growth
• Experience preparing quotations, proposals and contracts
• Strong negotiation, networking and relationship-building skills
• Confident communicator with strong presentation ability
• CRM system and Microsoft Office proficiency essential
• Highly organised with strong attention to detail and time management
• Flexible to attend meetings, site inspections and events when required