Hotel Front Desk Agent at Omega Resource Group

Description
We are looking for a hotel front desk agent to serve guests at the first point of contact and manage all aspects of accommodation.

Hotel Front Desk Agent duties include registering guests, manages reservations and providing information about rooms, rates and amenities.
Responsibilities

• Manage phone and online reservations
• Perform all checkout and check in tasks
• Verify guest credit card data and inform them about payment methods
• Register guests by collecting needed information
• Welcome guests upon arrival and assign rooms
• Provide information about the hotel, available rates, rooms and amenities
• Respond to clients complaints in a professional and timely manner
• Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalised services for VIP customers and event attendees
• Up sell additional services and facilities when appropriate
• Maintain updated records of bookings and payments

Requirements

• Work experience as a Receptionist , Hotel Front Desk Agent or similar position
• Experience with hotel reservations software,
• Understanding of how travel planning websites operates
• Customer service attitude
• Good communication and organizational abilities
• diploma/Degree in hotel management is a plus