Hotel Security Supervisor (Grade A-B) at Fidelity Services Group

Job Summary:

• The Hotel Security Supervisor is responsible for overseeing the security operations of the hotel to ensure the safety and security of guests, employees, and property. The supervisor will lead a team of security officers and work collaboratively with other departments to enforce security protocols and maintain a secure environment.

Responsibilities:

• Supervise and train security officers, including scheduling, assigning tasks, and providing guidance and support.
• Monitor security cameras, alarms, and access control systems to detect and prevent security breaches.
• Conduct regular patrols of the hotel grounds to identify and address security risks.
• Respond to emergency situations, such as fires, medical emergencies, and disturbances, and coordinate with local law enforcement when necessary.
• Investigate security incidents and prepare incident reports for management review.
• Collaborate with other departments to ensure that security protocols are followed and guest safety is prioritized.
• Maintain a professional and courteous demeanor when interacting with guests and employees.
• Stay up-to-date on security trends and regulations to implement best practices and procedures.
• Assist in the development and implementation of security training programs for employees.
• Perform other duties as assigned by the Director of Operations.

Qualifications:

• Grade 12
• Minimum of 3 years of experience in security in hospitality sector.
• Psira registered
• Previous supervisory experience preferred.
• Strong communication and interpersonal skills.
• Ability to remain calm and make quick decisions in emergency situations.
• Knowledge of security systems and protocols.
• Ability to work evenings, weekends, and holidays as needed.

Physical Requirements:

• Ability to stand, walk, and lift up to 50 pounds.
• Ability to work in various weather conditions.
• Ability to pass a background check and drug screening.