Jobs at Fidelity Services Group

• A vacancy exists for a Control Room Operator stationed based at the Rustenburg Branch. The position will report to the Senior Manager.  The main purpose of the position is to ensure Surveillance operations and report on it.

Minimum Requirements:

• Grade 12 or equivalent qualification.
• PSIRA Grade C accredited and registered.
• Have at least 3-5 years Control Room environment experience actively working as an Operator.
• Fully computer literate (Outlook, Excel, Word, What’s App) and understand when being taught how to use other software programs.
• Good administrative skills.
• Security Experience – Observe, act and report.
• Excellent Observation and reporting skills.
• Excellent English written and verbal communication skills.
• Exceptional attention to detail and accuracy.
• Knowledge and experience with Electronic Occurrence Book (EOB).
• Previous Monitoring Centre or Control Room experience advantageous.
• Contactable references.
• No criminal record.
• Own reliable transport.
• Rustenburg (Preference will be given to candidates residing in Rustenburg and surrounding areas).

Main Duties & Responsibilities (not totally inclusive):

• Establish and sustain effective risk management practices.
• Develop and maintain an efficient information network to support investigations of prioritised crime threats.
• Identify, assess, and mitigate crime-enabling factors within the operational environment.
• Ensure accurate and timeous incident reporting and communication.
• Support operational coordination and maintain situational awareness within the JOC environment.

Behavioural Competencies:

• Critical thinking and analytical ability
• Self-discipline and accountability
• Active listening and attention to detail
• Complex problem-solving skills
• Strong social awareness and interpersonal skills
• Excellent communication, planning, and organisational skills
• Ability to work independently and under pressure

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• The above position is vacant at our George Branch. The overall purpose of this position is to distribute and receive consignments.

Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification is advantageous
• At least 1 years’ experience in security industry or similar role
• Computer literate (compulsory)
• Possess excellent communication skills
• Must be able to work at night
• Able to work under pressure
• Physically fit

Job Specification (not totally inclusive):

• Prepare for vault room duties
• Planning of the vault room schedules CIT
• Receiving and distributing of consignments to and from CIT teams
• Scanning of consignments
• Balancing of vault and locking up
• Sorting of consignments
• Documentation and administration duties
• Searching duties

Other Personality Attributes and Core Competencies:

• Accuracy
• Good interpersonal skills
• Organising and planning ability
• Quality assurance
• Willing to work overtime
• Customer focus
• Team Work
• Honest and reliable

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• The overall purpose of this position is present, facilitate and assess training interventions as per the training function, within area of responsibility. Compliance with best practices, quality assurance standards and Industry requirements stipulated in applicable legislation.

Qualifications, experience and other competencies required:

• Driver’s License (EB).
• Proficiency in MS Word, PowerPoint and especially Excel is essential.
• Grade 12 / NQF 4.
• PSIRA Grades E-A Instructor.
• Tactical firearm training advantageous.
• Facilitator registration with ETDP SETA.
• Assessor registration with ETDP SETA & SASSETA.
• Moderator registration with ETDP SETA & SASSETA will be an advantage.
• General Security Practices (GSO) at NQF 3
• Specialist Security Practices Qualification at NQF 4.
• Competence in Firearm Unit Standards: Handgun, Shotgun, Self-Loading Rifle, Carbine and PFTC Firearms Unit standards Instructor registration.
• Minimum 3-5years experience and full knowledge related to the training environment.
• No Criminal Record or pending cases.
• Ability to meet strict deadlines.
• Numerical accuracy.
• Excellent verbal and written communication skills.
• Attention to details.
• Ability to liaise professionally with personnel at all levels.
• Excellent communication skills.
• Solid attention to detail to ensure accuracy of information.
• To participate in various ad-hoc projects where necessary.
• Must have own reliable transport.

Key Performance Areas: (not totally inclusive): 

• Present, assess and facilitate training interventions according to Industry and internal standards to as per QMS and best practices.
• Coach and guide learners on learnerships to ensure competence standards are achieved as per programmed objectives, learning outcomes, or unit standard outcomes.
• Comply with curriculum and training interventions within area of responsibility via effective facilitation and assessment methods.
• Compliance with legislative and Quality Assurance guidelines that includes but are not limited to: SASSETA / PSIRA / NKP/ SAPS / DoL / PFTC/ CAA / QCTO etc.

Other personality attributes:

• Problem Solving
• Good Relations
• Independent thinker
• Team orientated
• Attention to detail and accuracy
• Customer orientated

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• Overall purpose of the job:  The Scheduling Agent role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service and the installation thereof. They ensure that all sales made are fitted within the prescribed time frame. Your aim is to provide and promote excellent customer service and ensure customers vehicles are fitted timeously. You'll make sure that service standards are being met. This role works across multiple departments within the company to ensure total customer satisfaction.

 Duties & Responsibilities:

• Delivering a comprehensive service to enquiring customers either directly or through a team of customer service agents
• Providing help to customers using Fidelity SecureDrive’s products and services
• Communicating courteously with customers by telephone, email, letter and face-to-face
• Investigating and solving customers' fitment and scheduling problems, which may be complex or long-standing, that have been passed on by customer service assistants. This requires collaboration with the technical teams in SA, India and Jamaica.
• Producing written information for customers relating to their fitments as well as telephonically
• Providing training to customers, either remotely or onsite, as required
• Setting up and providing usernames and passwords for customers
• Assisting customers through the setup process and training customers on the different features of the system
• Maintain a deep knowledge of Fidelity SecureDrive’s products and services and keep up to date with changes
• Managing a large number of incoming calls and emails
• Address any issues/disputes from customers or clients as quickly and efficiently as possible
• Ensuring all customers are scheduled and fitted within the applicable timeframe and SLAs as set out by Fidelity SecureDrive
• Communicate with technicians to follow up with Scheduled jobs to ensure they are attended to accordingly.
• Reschedule of jobs where clients were unavailable or client called in to reschedule.
• Assist clients with De-Re Installation process and scheduling.
• Assist client with scheduling repairs on devices if and where required accordingly.

Minimum qualifications and experience:

• Matric / Grade 12
• Relevant qualification/degree advantageous
• Excellent verbal and written communication skills
• Computer Literate (MS Office, Excel, PowerPoint)
• Great interpersonal skills
• Prior experience in Telematics advantageous
• Strong understanding of customer services management process
• Good knowledge of end to end supply chain and the impacts of demand on fitment schedule

Attributes:

• Patience
• Attentiveness
• Assertiveness
• Clear communication skills
• Ability to use positive language
• Action orientated
• Time Management
• Planning and Organizing
• Great work ethic and a willingness to do what needs to be done
• Attention to detail
• Problem Solving
• Analytical
• Be comfortable with working in a fast paced and pressurised environment
   

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Overall Purpose of the job:   

• The successful incumbent will be responsible to assist with processing and maintaining all administrative duties to ensure optimal operational functioning within the customer service department. 

Minimum qualifications and experience: 

• Matric  
• A minimum of 2 years customer service experience
• At least 2 years administration experience within a client-centric environment
• Intermediate knowledge of CRM, IVR, ACD, dialler, and general customer management IT and telephony systems(OSCC)
• Computer skilled and solid Microsoft Office Experience (Excel pivots / formulas for reporting)

Main duties & Responsibilities: 

Workforce 

• Reviews forecasted call volumes, average handling time and shrinkage to calculate the required headcount figure
• Generate Agent schedules within agreed timeframes and in line with call volume, average handling time and shrinkage forecasts
• Monitors adherence to schedule in line with operational processes
• Assesses forecasting accuracy and put processes in place to optimise forecasting accuracy
• Identifies and highlights trends impacting service delivery, and ensures remedial plans are incorporated into planning
• Optimizes headcount requirements to reduce cost without impacting operational delivery
• Analyses schedule and makes recommendations for improvement, including impact on budget
• Real time monitoring
• Workforce supervisor application software training. 

Reporting 

• Consolidate and analyse management reports 
• Extract and report on consultants daily, weekly and monthly performance
• Data analysis and outline key department challenges
• Monitor and report on system inefficiencies
• Track and report system downtime 

Systems and processes 

• Identify procedural issues that affect operational efficiency
• Log requirements with respective developers to ensure issues is addressed
• Document system change requirements in line with management need
• Support other role players within the division to ensure that standard operating procedures remain up to date and relevant

People 

• Create new user access
• Creating new campaigns
• Manage teams access levels
• Department leave planning with supervisors

Behavioural Competencies 

• Team player
• Drive for results
• Action orientated
• Organising
• Planning
• Time Management
• Excellent communication skills (verbal and written)

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• The above position is vacant at our Mafikeng Branch. The overall purpose of this position is to distribute and receive consignments

Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification (advantageous)
• At least 1 years’ experience in security industry or similar role
• Computer literate (compulsory)
• Possess excellent communication skills
• Must be able to work at night
• Able to work under pressure
• Physically fit

Job Specification (not totally inclusive):

• Prepare for vault room duties
• Planning of the vault room schedules CIT
• Receiving and distributing of consignments to and from CIT teams
• Scanning of consignments
• Balancing of vault and locking up
• Sorting of consignments
• Documentation and administration duties
• Searching duties

Other Personality Attributes and Core Competencies:

• Accuracy
• Good interpersonal skills
• Organising and planning ability
• Quality assurance
• Willing to work overtime
• Customer focus
• Team Work
• Honest and reliable

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• The overall purpose of this position is to load client ATMS.

Minimum Requirements: 

• Clear criminal record
• PSIRA accredited at least with Grade B
• Completed firearm training in handgun and rifle
• SAPS competency certificate
• CIT certificate
• Experience in security industry or similar role
• Driver’s license
• Computer literate

Key Performance Areas: (not totally inclusive): 

• Loading off all ATMS on a daily basis
• Securing and accounting for all cash transactions on a daily basis
• Attend to all technical faults on the ATM
• Balancing and accurate cash transaction handling
• Ensure all client assets are secured at all times
• Ensure all key procedures are followed at all times
• Complaint in trans track scanning operations
• Client interactions and assistance

Other personality attributes: 

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Must be self- motivated
• Customer service and relations
• Quality assurance
• Willing to work overtime
• Willing to Travel
• Alertness

Core Competencies: 

• Self-development
• Communication skills
• Customer focus
• Team work
• Able to follow instructions accurately
   

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Job Description

• The above position is vacant at our Mafikeng Branch. The overall purpose of this position is to assist the Operations Manager within the Cash in Transit division and ensure that Cash in Transit (CIT) operations are conducted according to planned procedures and schedules.

Minimum Requirements:

• Clear Criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• Computer literate (compulsory)
• At least 3 years’ experience in security industry or similar role (Advantageous at FSG)
• CIT management/ supervisory experience is advantageous
• Valid driver’s license is advantageous
• Own transport is advantageous
• Able to work under pressure
• Prepared to work irregular hours
• Clear disciplinary record

Key Performance Areas (not totally inclusive):

• Take full responsibility and accountability for the vehicle i.e. report mechanical faults, refuelling, operating the various security systems, ensure cleanliness of the vehicle, etc.  
• Assisting with daily operational requirements
• Ensure security and manage movement of CIT schedules during transit
• Driving of the CIT vehicle when needed (if applicable)
• Accident prevention and reporting
• Maintain contact with the controllers
• Carryout Security drills and maintain security awareness
• Take preventative actions towards any reported suspicious activity
• Liaise with clients and all staff - specifically Management
• Complete documentation and administration e.g. daily roster and reports to be submitted to management
• Report all delays to the Operation Manager immediately
• Risk Management and compliance

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Pay attention to detail
• Customer service and relations
• Quality Assurance
• Planning and organising skills
• Alertness

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Job Description

• A Unit Manager position is vacant at Sun City, reporting to the Site Manager, the overall purpose of this position is to ensure the posting of Security Officers, that all site specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.  

 Key areas of responsibility will include:

• Ensuring that contractual requirements are met as stipulated by the Client
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• Ensuring that Security staff maintains required performance at all times
• Dealing with all required administration matters
• Liaising daily with Branch management on various operational issues
• Submitting relevant weekly / monthly incident and general reports as required by Management

 Qualifications, experience and other competencies required:

• Matric certificate and should be Psira Grade A registered and accredited
• At least 5 years experience in the security industry   
• People management experience  
• Computer literacy on Microsoft Programs
• Own transport and valid Drivers Licence is required
• Must be prepared to work extended hours.
• Strong planning, leadership and organisational skills as well as good interpersonal and communication skills are essential
• Crucial - Must have experience in Casino and Hospitality security management

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• The above position is vacant at our Midrand Branch. The overall purpose of this position is to perform audits on ATM’s.

Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• Knowledge of ATMs
• ATM Custodian experience is advantageous
• Management/ supervisory experience is advantageous   
• Valid drivers license – code B minimum  
• Basic computer skills including Microsoft Office
• Excellent communication skills
• Able to work well under pressure and with minimal supervision

Key Performance Areas (not totally inclusive):

• Execute balancing on ATMs
• Perform on-site balancing and/or spot checks when required
• Ensure all SOPs are adhered to by operational staff and report non-compliance  
• Road marshalling; FOB checks; site and risk inspections to be conducted weekly
• Assisting with daily operational requirements
• Client liaison when required
• Perform additional ad-hoc services when applicable and when requested by Management
• Basic Team Leader functions required
• Full responsibility and accountability for the vehicle i.e. reporting faults, refuelling, operating the various security systems, cleanliness of the vehicle, etc. 
• Ensure security and manage movement of CIT schedules and bulk movements where applicable
• Administration duties; daily roster and reports to be submitted to management
• Training staff on ATMs when requested by management
• Assist the crew to load and offload consignments where needed and/or requested
• Fulfil Custodian duties when requested by Management
• Any additional requests relating to the ATM division when requested by management

Other Personality Attributes and Core Competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be a team player
• Prepared to go the extra mile
• Possess future leader attributes
• Must be assertive
• Must be self-motivated
• Must be disciplined
• Pay attention to detail
• Prepared to work overtime
• Prepared to Travel
• Self-development
• Communication skills
• Team work

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Job Summary:

• The hotel security officer is responsible for ensuring the safety and security of guests, employees, and hotel property. They are expected to patrol the premises, monitor surveillance cameras, respond to emergencies, and enforce hotel policies and procedures. The ideal candidate must possess strong communication and problem-solving skills, attention to detail, and the ability to remain calm under pressure.

Responsibilities:

• Patrol the hotel premises to deter and detect suspicious activity
• Monitor surveillance cameras and alarm systems
• Respond promptly to emergency situations, including medical emergencies, fires, and disturbances
• Report any safety hazards, security breaches, or suspicious behavior to management
• Enforce hotel policies and procedures, including guest registration and access control measures
• Assist guests and employees with any security-related concerns or inquiries
• Conduct regular inspections of hotel facilities to ensure compliance with safety and security standards
• Work closely with local law enforcement and emergency services when necessary

Qualifications:

• Grade 12
• Psira Registered
• Previous experience in security in a hospitality sector
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of emergency response procedures
• Must be physically fit and able to stand and walk for extended periods
• Flexible schedule, including nights, weekends, and holidays

Physical Requirements:

• Ability to stand, walk, and climb stairs for extended periods

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Position Summary:

• Fidelity ADT seeks a highly motivated and experienced Growth and Attrition Specialist to join our team. The incumbent will be required to identify, initiate, maintain and grow effective community relationships in order to proactively and reactively support local growth strategies. Further this role will be directly responsible for developing and maintaining strong relationships with our key customers, identifying new business opportunities, and maximizing sales and profitability to grow our market share in their area of responsibility. 

Key Responsibilities:

• Actively promoting and selling community solutions.
• Develop and implement strategic plans to drive sales growth and increase profitability.
• Develop Marketing Plans and collaborate with Sales force to drive brand visibility.
• Ensure return on Investment and drive profitability in existing schemes in conjunction with Branch Manager.
• Work with the Branch Managers to track and put in place strategies to decrease attrition in the community
• Identify emerging trends in the market and industry to identify new business opportunities.
• Scheme management: regular communications and formal meetings with all schemes in the area of responsibility.
• Negotiate contracts and pricing agreements with customers.
• Establish and maintain strong relationships with identified key customers.
• Attend community events, ensuring visibility of our brand in the area.
• Establish and maintain good relationships with SAPS, Community Watches, CPFs and Community Forums.
• Attend SAPS CPF community meetings – AGMs, Monthly meetings, Weekly, Adhoc.
• Collaborate with cross-functional teams to ensure that customer needs are met and that the company's goals are achieved.
• Focus on identifying and overcoming obstacles
• Strategize on how to stay ahead of the curve
• Monitor and report on sales performance, market trends, and customer satisfaction.
• Provide input into product development and marketing strategies based on customer feedback and market insights.
• Monitor and manage competitor activity.
• Analyze suburb specific information ie new client, attrition, terminations, crime and terminations to facilitate effective management of the area.

Qualifications:

• Diploma/Degree in Business Administration, Marketing, or a related field.

Skills, Attributes and Experience

• Minimum of 5 years of experience in sales, marketing, or customer management roles.
• Proven track record of success in developing and managing customer relationships.
• Strong negotiation and communication skills.
• Ability to think strategically and solve complex problems.
• Experience in the consumer goods industry is a plus.
• Proficiency in CRM software and Microsoft Office Suite.
• Proactive and solution orientated mindset
• Committed to quality and excellence
• This role requires flexible and extended working hours
   

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• The overall purpose of this position is to manage the day-to-day operations and management of a large Branch, to ensure that all Security Officers are posted as per Contractual agreements, that all site-specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Key Performance Areas: (Not totally inclusive)

• Overall management of the Branch which includes the following key functions, Operations, Financial Management, Transport, Human Resources, Industrial Relations, ISO, Client Portfolios, Contractual agreements, SLA’s etc.
• Management of Operations Mangers / Site Managers and Supervisors to ensure that all Client matters are dealt with promptly.
• Management of staff by applying the four major functions of a manager, planning, organizing, leading and controlling.
• Attending to daily / weekly /Monthly meetings with Clients as stipulated and when required.
• Attending daily / weekly, /monthly internal Management meetings as required.
• Quarterly appraisal of Operations and Administrative staff.
• Training and development of staff.
• Succession planning of staff.
• Assisting with the preparation of the annual budgets and ensuring that all managers maintain and adhere to set budgets
• Asset control.
• Fleet control.
• Firearm control.
• Responsible for staff, duty rosters and training
• Ensuring that due process is followed regarding the submission of quotations for purchases or repairs
• Ensuring that all operations comply with the standards and procedures required by the quality management system
• Submission of monthly and quarterly reports as required by Management.
• Risk assessments on Client premises.
• Investigation reports.
• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Ensuring that Security staff maintains required performance at all times.
• Dealing with all required administration matters.
• Liaising daily on various operational issues.

Qualifications, experience and other competencies required:

• Matric certificate, Psira Grade A registration and accreditation.
• At least 10 years’ experience in the security industry.
• Senior Security Management experience in managing a large security work force. 
• Working knowledge of ISO 9001:2008 Quality Management and its requirements.
• People management experience and skills.
• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Experience in Financial Management /Budgets.
• Experience in managing a fleet of vehicles.
• Assertive / Goal driven / Self motivator / passion for the business.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s Licence is required.
• No criminal record.
• Excellent track record.
• Firearm Competency.

Core Competencies:

• Strong planning skills
• Leadership skills
• Organisational skills
• Good interpersonal skills
• Communication skills
• Client liaison skills

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Overall purpose of the job:

•  The main objective of the Key Account Manager is to ensure that the relationship with the client is managed effectively and day-to-day operations run smoothly.

Duties & Responsibilities:

• Ensure that client’s needs, and expectations are met by the business.
• Address all queries as relates to the tracking portal, new fitments, repairs, stolen vehicle recoveries and other relevant issues and support the various teams within the division.
• Managing any issues that may arise with both internal and external customers.
• Prepare and present various reports to the customer and assist with internal reporting requirements.
• Ensure that the client database is managed effectively and regularly checked, reconciled and update so that any anomalies are timeously actioned accordingly.
• Ensure that all day-to-day operations run effectively- new fitments, repairs, de-installations, and reinstallations.
• Ensure that all customer branches have the necessary marketing material and training to effectively on-sell the tracking units to end customers and ensure that all operations related to this are managed and documented correctly.
• Ensure that relevant personnel receive adequate training on the use of the fleet portal, app and any other relevant elements of the product.
• Regularly run health checks to identify units that may require repair and action accordingly.
• Ensure that all other FSD staff on the customer’s premises are well-presented, punctual, productive and that their work is of an appropriate standard.
• Ensure that adequate controls are in place over stock and SIM cards as relates to the account.
• Ensure that processes are in place for the effective planning of new fitments as well as the timeous updating of information on the systems to ensure that units installed reflect the correct vehicle details.
• Ensure that processes are in place for removing deinstalled/deactive units from all systems and ensure they have been suspended from billing procedures.
• Assist with timely collections of outstanding invoices.
• Ensure that all additional billing requirements as per SLA agreement are processed and invoiced accordingly.
• Assist with stock forecasting and budgeting.
• Ensure works are executed as per company policies and procedure.
• Source and acquire new business in B2B and SME through an ongoing prospecting plan

Minimum qualifications and experience:

• Work experience in a similar role preferred
• Very strong computer skills- specifically excel and data manipulation skills (Pivot tables, Vlookups etc)
• Excellent verbal and written communication skills
• Great Interpersonal Skills
• Prior experience in Telematics advantageous

Attributes:

• Organised
• Structured
• Very strong data analytics/Excel skills
• Practical
• Time Management
• Planning
• Managing various projects
• Attention to detail
• Problem Solving
• Analytical
• Be comfortable with working in a fast paced and pressurized environment

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• Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.

Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.
• PSIRA registered - Grade C

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.
• Driver's license
• Own Vehicle

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

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Main Purpose of the Position

• To manage, control, and maintain all firearms within the branch, ensuring full compliance with company policies and legal requirements.

Key Performance Areas (Not Inclusive)

• Daily issuing, receiving, and stocktaking of firearms
• Operating and updating the FAMS system
• Handling all required administrative duties
• Liaising daily with the Branch Manager regarding any operational matters

Minimum Requirements

• Matric (Grade 12)
• PSIRA Grade A registered and accredited
• Minimum of 3 years’ experience in handling firearms

Firearm Training completed in:

• Handgun
• Hand Machine Carbine
• Shotgun
• Rifle
• Firearm Competency (517 applications)
• Computer literate (MS Office proficiency)
• Valid driver’s licence (held for at least 3 years)
• Willing and able to work shifts

Core Competencies

• Strong administration and organizational skills
• Excellent communication and problem-solving abilities
• High level of honesty, reliability, and integrity

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Role Overview:

• An Intermediate Life Support Paramedic provides essential pre-hospital emergency medical care, bridging basic life support and advanced life support levels. They assess, stabilize, and treat patients in emergency situations, often working alongside other emergency responders.

Key Responsibilities:

• Respond promptly to emergency calls and provide immediate medical assistance to patients.
• Conduct patient assessments, including vital signs, medical history, and physical examinations.
• Administer intermediate-level medical treatments such as airway management, oxygen therapy, and medication administration as per protocols.
• Perform basic and some advanced life support procedures, including cardiac monitoring and defibrillation.
• Stabilize patients and prepare them for transport to healthcare facilities.
• Operate and maintain emergency medical equipment and vehicles.
• Document patient care accurately and maintain detailed records.
• Communicate effectively with patients, families, and healthcare professionals.
• Adhere to health and safety regulations and infection control standards.
• Participate in ongoing training and professional development to maintain certification and skills.

Qualifications:

• Certification as an Intermediate Life Support Paramedic registered HPCSA.
• Valid driver’s license (minimum B, advantage C1) with the ability to operate emergency vehicles.
• Knowledge of relevant emergency medical protocols and procedures.
• Strong decision-making and problem-solving skills.
• Ability to work under pressure in high-stress environments.

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Job Summary:

• The Hotel Security Supervisor is responsible for overseeing the security operations of the hotel to ensure the safety and security of guests, employees, and property. The supervisor will lead a team of security officers and work collaboratively with other departments to enforce security protocols and maintain a secure environment.

Responsibilities:

• Supervise and train security officers, including scheduling, assigning tasks, and providing guidance and support.
• Monitor security cameras, alarms, and access control systems to detect and prevent security breaches.
• Conduct regular patrols of the hotel grounds to identify and address security risks.
• Respond to emergency situations, such as fires, medical emergencies, and disturbances, and coordinate with local law enforcement when necessary.
• Investigate security incidents and prepare incident reports for management review.
• Collaborate with other departments to ensure that security protocols are followed and guest safety is prioritized.
• Maintain a professional and courteous demeanor when interacting with guests and employees.
• Stay up-to-date on security trends and regulations to implement best practices and procedures.
• Assist in the development and implementation of security training programs for employees.
• Perform other duties as assigned by the Director of Operations.

Qualifications:

• Grade 12
• Minimum of 3 years of experience in security in hospitality sector.
• Psira registered
• Previous supervisory experience preferred.
• Strong communication and interpersonal skills.
• Ability to remain calm and make quick decisions in emergency situations.
• Knowledge of security systems and protocols.
• Ability to work evenings, weekends, and holidays as needed.

Physical Requirements:

• Ability to stand, walk, and lift up to 50 pounds.
• Ability to work in various weather conditions.
• Ability to pass a background check and drug screening.

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Job Summary:

• The Fire Assistant Technician will work under the supervision of the Fire Technician or Fire Chief to assist in the installation, maintenance, and repair of fire protection systems. The successful candidate will have a strong understanding of fire safety regulations and procedures, along with technical skills to effectively support the team in their duties.

Key Responsibilities:

• Assist in the installation, testing, and maintenance of fire protection systems, including fire alarms, sprinkler systems, and fire extinguishers.
• Perform routine checks and inspections on fire safety equipment to ensure they are in proper working condition.
• Respond to emergency calls and provide support during fire incidents as needed.
• Follow safety protocols and guidelines while working on-site to prevent accidents and ensure the well-being of all team members.
• Assist in conducting fire safety training sessions for staff members to educate them on evacuation procedures and fire prevention measures.
• Keep accurate records of all maintenance work, inspections, and repairs performed on fire protection systems.
• Carry out any other duties as assigned by the Fire Technician or Fire Chief.

Qualifications:

• High school diploma or equivalent.
• Previous experience working in a fire protection or related field is preferred.
• Knowledge of fire safety regulations and procedures.
• Technical skills to troubleshoot and repair fire protection systems.
• Strong communication and teamwork abilities.
• Ability to work flexible hours and respond to emergency calls when necessary.
• Physical ability to lift heavy equipment and work in challenging environments.

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• We are seeking a highly experienced and organized Security Site Manager to oversee all security operations at our site. The ideal candidate will have a strong background in security management and a proven track record of success in enforcing security protocols and procedures.

Responsibilities:

• Develop and implement security policies and procedures to ensure the safety and security of the site
• Supervise security personnel and ensure they are properly trained and equipped to carry out their duties effectively
• Monitor surveillance systems and respond to any security breaches or incidents in a timely and appropriate manner
• Conduct regular security audits and inspections to identify potential risks and areas for improvement
• Coordinate with law enforcement agencies and other security partners to address security threats and maintain a safe work environment
• Maintain accurate records and reports of security incidents and activities

Requirements:

• Proven experience in security management, preferably in a corporate or industrial setting 
• Psira Registered
• Strong understanding of security principles and best practices
• Excellent communication and leadership skills
• Ability to effectively manage a team of security personnel and prioritize tasks
• Proficiency in security technology and systems
• Valid security license or certification
   

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Overview:

• Fidelity is seeking a highly skilled and reliable Armed Escorting Driver to join our team. The ideal candidate will be responsible for transporting valuable cargo and ensuring its safe delivery to designated locations. This position requires a valid armed security license and experience in driving armored vehicles.

Responsibilities:

• Transport valuable cargo securely and timely to designated locations.
• Maintain a high level of security and vigilance while driving and handling cargo.
• Adhere to all company policies and procedures related to the safe transportation of valuable goods.
• Maintain a clean and organized vehicle at all times.
• Communicate effectively with team members and supervisors to ensure successful completion of assignments.
• Handle emergency situations calmly and effectively.
• Assist in loading and unloading cargo when necessary.
• Perform routine vehicle maintenance and ensure the vehicle is in proper working condition at all times.
• Follow all state and federal laws regarding the transportation of valuable goods.
• Maintain proficiency in operating firearms and be prepared to use them if necessary.

Qualifications:

• Valid armed competency in Hand gun, Rifle and shotgun.
• Valid Psira Certificate
• Valid driver's license with PDP & a clean driving record.
• Minimum of 3 years of experience in driving armored vehicles.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and handle emergency situations effectively.
• Strong attention to detail and ability to follow strict security protocols.
• Physical ability to lift and move heavy items.
• Knowledge of state and federal laws regarding the transportation of valuable goods.
• Ability to work in a fast-paced and high-stress environment.

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Job Description:

• We are currently seeking two Fire Detection Technicians to join our team. The ideal candidates will be responsible for the installation, testing, and maintenance of fire detection systems in accordance with industry standards and regulations. The Fire Detection Technicians will also be required to conduct regular inspections, troubleshoot system issues, and provide training to clients on the proper use and maintenance of their fire detection systems.

Key Responsibilities:

• Install, test, and maintain fire detection systems according to manufacturer specifications
• Conduct regular inspections of fire detection systems to ensure proper functioning
• Troubleshoot system issues and make necessary repairs
• Provide training to clients on the operation and maintenance of their fire detection systems
• Complete all paperwork and documentation related to installations and repairs
• Stay informed of industry developments and best practices in fire detection technology

Qualifications:

• High school diploma or equivalent
• Previous experience in fire detection system installation and maintenance preferred
• Knowledge of electrical systems and circuits
• Ability to read and interpret blueprints and technical drawings
• Strong troubleshooting skills
• Excellent communication and customer service skills
• Valid driver's license and clean driving record

Benefits:

• Competitive salary
• Health insurance
• Retirement savings plan
• Paid time off
• Opportunities for advancement

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Overall Purpose of the job:

• Be able to do the installation of electronic equipment for the security industry at commercial and industrial premises from Alarms, Access control, CCTV, Fire, Installation, Wiring, Commissioning

Minimum qualifications and experience:

• Matric or equivalent
• Minimum 3 years’ experience as an Electronic Security technician
• Programming, wiring, installations and fault-finding experience
• Valid code 08 driver’s license essential
• Must be PSIRA registered (Grade E, D C) 

Job Requirements:

• Install and Program multiple alarm systems (Ajax, Paradox, Texecom, Caddx, IDS, DSC, Rhino, Risco)
• Installation and Maintenance of electric fences
• Smart CCTV systems (Line crossing, Facial recognition, Street surveillance etc.)
• Integration of Electric fencing, CCTV, and Intruder alarm systems
• Setup and maintenance of wireless, fibre and copper networks
• Installation of basic electricity e.g., DB Boards, Inverters, UPSs, and Generators
• Oversight and design of big projects
• IT and Network support
• Access Control systems (Bio-Metrix, UHF, Facial recognition, and Access cards)

Main duties & Responsibilities:

• Program system as per specifications
• Plan the cable runs with the wireman
• Obtain customer codes before attending a call daily and when on Standby
• Complete handovers
• Complete job cards after every installation
• Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
• Keep stock up to date and assist store man with stock take
• Keep the company vehicle clean
• Submit petrol slips

Core competencies:

• Customer Focus Functional/Technical Skills
• Approachability Problem Solving and Troubleshooting
• Integrity and Trust Technical Learning

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JOB REQUIREMENTS & OTHER ATTRIBUTES:

• PSIRA registered (Grade C) advantageous 
• Proven ability to work under pressure and show attention to detail

QUALIFICATION & EXPERIENCE:

• Minimum Grade 12 or equivalent qualification
• Minimum 1 years experience as a Wireman
• Practical electrical/electronic knowledge advantageous

MAIN PURPOSE OF JOB:  

• To assist the Installations Technician with installing of cabling of an alarm system, drilling and be able to connect detectors and the panel. Be able to power-up and walk-test the system. A Technical Assistant at this level is suitably qualified and experienced (to the Company’s standards) to install the cabling of an alarm system as well as Intercom, CCTV & Access Control systems, do drilling on his own, connect detectors and the alarm control panel and also to power-up and walk-test the alarm system without the help of a technician present.

DUTIES

• Assist technician with installations of alarm and security equipment
• Assist technician by removing old equipment from clients premises
• Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc
• Inform technician of any shortfalls or limitations of the equipment and tools
• Inform technician of cabling required for an installation
• Assist technician with user functions and be able to do a handover
• Clean vehicles and premises after an installation

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• We’re looking for a motivated and organised Office Administrator to join our team. This role is ideal for someone who enjoys keeping things running smoothly, pays attention to detail, and is eager to grow within a supportive environment.
• The position will report to the Branch Manager. The overall purpose of this position is to assist in the administrative, Financial, and managerial responsibilities of the allocated Branch and Ops Managers.

Key Performance Areas: (Not totally inclusive)

• Provide administrative support to management and staff.
• Handle filing, data entry, and general office correspondence.
• Assist with scheduling meetings, travel arrangements, and office coordination.
• Maintain accurate records and documentation.
• Support HR and Finance teams with basic administrative tasks.
• Ensure the office environment remains tidy, professional, and well-organised.
• Ensure weekly, monthly and quarterly reports are timeously done.
• Ensure that all Payroll and Salary related concerns are handled accurately and efficiently.

Qualifications, experience and other competencies

• Grade 12 / Matric (a relevant certificate or diploma will be an advantage).
• Minimum of 3 years of administrative experience preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong communication and organisational skills.
• Reliable, responsible, and able to work independently.
• Ability to liaise professionally with personnel at all levels.
• Must be able to work under pressure / overtime as and when required