Housekeeping Attendant - Limpopo at Radisson Hotel Group

Job description

• Hospitality is all about the individual. And we, at The Radisson Hotel Group, take pride in our unique Yes, I Can! service culture: our Company wide philosophy that ensures that every individual guest is treated with the best positive service attitude at every point of contact.
• The Team Leaders, Members, … every Radisson Hotel Group employee plays a vital role in delivering a memorable guest experience at all our hotels and resorts. Yes, I Can! is both our vision and the true ethos of what The Radisson Hotel Group is all about. With this in mind, we seek to appoint a Housekeeping Attendant who meets these criteria.
• The Housekeeping Attendant supports the strategic plans and objectives of the Housekeeping Department. The function should be supportive, hands-on, methodical and business focused; creating memorable moments for our guests, taking ownership for assigned activities whilst collaborating closely with their immediate report and key business partners in order to deliver quality results. The job incumbent acts as an ambassador for the brand, reflecting the company culture and values. All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations.

 TASKS, DUTIES AND RESPONSIBILITIES

• Thoroughly clean all assigned areas within prescribed standard guidelines
• Properly and safely use authorized cleaning agents
• Have complete knowledge and understanding of all cleaning products
• Uphold standards of hygiene and sanitation as per health and safety regulations
• Maintain treatment rooms in a high standard of hygiene and as per the specific room setup
• Ensure equipment is maintained in good working order and report any misuse
• Minimize or eliminate losses through negligence by adhering to monitoring program
• Follow through with a clearly established opening and closing procedure and report issues
• Manage product usage by following protocol guidelines
• Assist in all areas of the Hotel operations including hotel rooms and general public areas of the Hotel as requested by management
• Provide accurate, appropriate and immediate responses to all requests by guests
• Maintain a positive attitude and contribute towards a quality work environment
• Handle guests’ questions and concerns professionally and courteously
• Required to report for duty 15 minutes prior to the start of your shift
• Support and assist in the smooth running of the housekeeping department, where all aspects of the guest service experience are delivered, ensuring both property and company cleanliness standards are attained and adhered to.
• Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
• Collaborate with colleagues to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
• Support and deliver on the strategies and objectives of the housekeeping department taking ownership for assigned areas of responsibility.
• Develops and builds own skills, knowledge and experience at every opportunity within the housekeeping department, which aligns with the culture of growth, development and performance expected by the company. 
• Collaborates with the Head of Department, ensuring that departmental inventory is maintained, that productivity targets are achieved and performance levels are attained.
• Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company culture and values.
• Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
• Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
• Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
• Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
• Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Ensures that all assigned area/s for cleaning including rooms, public areas and all areas of hotel operations are up to brand standards for RHG in order to provide the exceptional guest service.

KEY REQUIREMENTS:

• Successfully completed Grade 12 or equivalent qualification.
• Minimum 1 year of relevant working experience in similar position
• Experience in housekeeping beneficial / advantageous
• Hands-on approach with a can-do work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions taking ownership for duties and tasks assigned
• Personal integrity, with the ability to work in an environment that demands excellence
• Experience of working with IT systems on various platforms
• Computer literacy would be an advantage (EXCEL)
• Strong communication & listening skills – including both written and verbal skills
• Display a Yes I Can! attitude.
• Flexible to work different shifts.
• Be enthusiastic, organized and a team player.
• Highly motivated and hands on mentality
• Demonstrates attention to detail
• Physically Fit / Ability to bend & carry
• Pro-active with a hands-on approach
• Ability to manage work ensuring that tasks assigned are delivered
• Ability to find creative solutions, offering recommendations
• Personal integrity, with the ability to work in an environment that demands excellence
• Ability to work collaboratively at all levels within the department
• An open and positive personality
• Ability to handle challenging priorities and assignments
• Ability to adapt to changing service environments
• Passion for the hospitality industry