HR Business Analyst at Ackermans

Job Description
Ackermans is seeking a talented and experienced HR Business Analyst to join our dynamic HR team. The ideal candidate will act as the interface between the Human Resource Information Systems Manager, Functional Department, PIT and or other 3rd Parties, through a set of tasks and techniques, to support solutions (New and or improved business process, information systems, software applications) that enable the Human Resource Department to achieve its goals.

We're a fully in-office team. This role is based at our Support Centre in Kuils River, Cape Town.

Knowledge Required:

• Waterfall and Agile working methodologies and principles.
• Working knowledge of implementing and maintaining systems/services/applications.
• Knowledge of BABOK management principles
• Ability to compile quantitative and or qualitative information/reporting
• MS Suite Intermediate - Advanced user
• System integration (environment/area specific)
• Knowledge of Personal Data Protection – POPIA

Working knowledge of:

• Cloud based (SaaS) software applications that can enable services.
• SDLC
• Change Control governance principles and Defect management.
• Fit for purpose system integration in an ERP- and non-ERP environment.
• Utilising various modelling techniques
• UI / UX
• Process Mapping Tools (Draw.io, etc)

Skills Required: 

• Planning
• Analytical
• Critical thinking
• Multi activity management
• Requirement’s elicitation
• Risk management
• Communication

Qualifications Required:

• Grade 12 Certificate/Matric
• A relevant Degree and or Higher National Diploma (Information Technology, Computer Science, System Design, Management Science, Business studies, Information Systems, Business Analyst)

Experience Required: 

• ± 2 years’ experience in Apparel Retail (Business area specific / Systems), with exposure to:
• Business process exposure/understanding (Area specific)
• Elicitation and documenting BRS/BRD (Small Change Requests)
• IT and or 3rd party collaboration
• Setup and execution of testing
• Systems/Business support for BAU (Production environment)
• Unified Modeling Language (UML – High-level context diagram, Product Breakdown Structure, System Architecture diagram, Flow Chart, Business Workflow diagram, Business Process Model and Notation, Use Case diagram, Use Case Narrative)
• Basic Oracle / Structured Query Language (SQL) – Area specific

Key Responsibilities:

Analysis

• Stakeholder analysis (Reference matrix, Quality - Continuous reference and adjust when there are changes)
• Elicitation process (Quality engagement - who, when, what, how)
• Document BRD/BRS (Quality of inputs and tested with Stakeholders/systems teams)
• Signoff (Internal/external approval)

 Planning

• Communication plan (Quality and pitched at the right level)
• Training methodology (M365, SharePoint, ALC)
• Testing methodology (Setup and execute)
• Pilot and roll-out plan

 Design

• PIT/3rd Party playback (Manage playback of FRS)
• Method (Waterfall / Agile - Follow correct process for whatever method is decided)
• Finalise FRS (Clarify and or update issues, concerns, feedback after playback)
• Signoff (Internal/external approval)

Development

• Monitor (Daily and or weekly - depending on Method)
• Report (Provide reports on Dev status)
• Collaboration (Interact and reference between Dev and Department)

Integration & Testing

• UAT (test cases, defect management, escalation process)
• Monitor and report (Daily and or weekly standstill with relevant parties - internal/external)

Deployment 

• Pilot methodology (Agree principles - Big bang or staggered approach - risk related and execute)
• Monitor and Report (Daily and or weekly standstill with relevant parties - internal/external)
• Business Approval (Obtain signoff from relevant parties (internal/external) impacted by change)
• Roll-out (Communication and training)

 Operations and Maintenance

• Handover Product to BAU (Documented, discussed and agreed with business)
• BAU (Day to day, tickets logged, resolved, ageing, etc.)

 Hardware/Software Review

• EOL (Products and or services coming up for replacement - Tech refresh and lifecycle management)
• On-prem/SaaS (New releases and or new functionality management)
• New Tech (What is available in your space)

Innovation/Improvement 

• Benchmarking (Processes, hardware, software in the market)
• Process/System simplification and or improvement