HR Business Partner: Enabling Services at Santam Insurance

What will you do?

The Human Resources Division has a permanent position available for an HR Business Partner: Enabling Services, reporting to the HR Business Partner Lead. This position will be based at the Santam Head Office in Bellville, Cape Town and it will focus on the following Business Units:

•     Business Information Technology Services (BITS)
•     Group Underwriting
•     Shared Services Finance
•     Group Sourcing and Transformation

To provide Human Resource consultation to assigned business units and to be instrumental in facilitating and implementing agreed deliverables. These business deliverables will be aligned to Human Resources’ Strategy/Business Strategy, collaborating to develop and implement best practice HR programs, policies and systems that support the organisation’s leaders and managers in managing their units and meeting their strategic priorities. Key to the success of the HRBP is the ability to develop a strategic partnership in their ‘day to day’ work within assigned portfolios. This comes from understanding the department or business key strategic challenges and providing HR intervention to help the leaders achieve their goals and create positive and productive workplaces.

What will make you successful in this role?

The HRBP will take ownership of the overall HR practices for the business area, supported by the HR Shared Service Centre and the Centre of Expertise (COE), attending to:

Talent Management & Acquisition 

• Manage delivery on talent acquisition with the support of the Talent Acquisition specialist
• Drive the talent management and succession planning 
• Develop appropriate talent management strategies aligned to the business strategy

Business partnership 

• Has a good understanding of the business in order to partner at the right level and influence HR related decisions
• Provide advice and guidance on complex matters to managers and employees across the business area on HR related matters
• Analyse, interpret and conduct a trend analysis on HR data 
• Quarterly feedback on HR trends and provide solutions as required
• Drive actions with the support of the relevant CoE

Diversity management & Employment Equity

• Assist in developing EE plan per BU, implement actions, track and achieve milestones
• Ensure execution of all diversity initiatives in line with the BU EE Plan

Performance management

• Facilitate the performance management process (contracting, appraisals, reporting on trends, informal training)
• Support business with having the right conversations in terms of differentiating individual performance to business performance/objectives
• Continuous education regarding the performance management process

Culture and Engagement

• Facilitate and manage any change management interventions in the BU 
• Responsible for the execution of the culture and engagement survey in respect of feedback to business, action planning
• Partner  with business regarding OD

Learning and Development

• Facilitate discussions regarding work related and post graduate study aid (candidate approval) as well as the placement of learners and graduates
• Facilitate delivery on L&D needs through companywide programmes and putting interventions in place in consultations with L&D COE to address those needs that cannot be addressed through generic programmes

Employee Relations

• Provide sound advice to ensure the organisation complies to best practice and legislative issues
• Provide support to line managers in dealing with disciplinary, incapacity and grievance matters
• Deal with all appeals from disciplinary proceedings in line with the disciplinary code
• Support the business with matters that have been referred externally for conciliation
• Pro-actively addressing training needs in consultation with relevant COE

Remuneration

• Facilitate remuneration processes in BU’s including creating awareness of employee wellness offerings, job evaluation etc.

Qualification and Experience

• Postgraduate degree in HR, Industrial Psychology or equivalent is preferred
• 7 years+ HR Generalist experience 
• Ability to travel as required

Knowledge

• Knowledgeable about HR practices: recruitment, talent development, performance management, legislation, labour relations, leadership and organisational development, change management and remuneration.
• A strong understanding of HR legislation and requirements, and the ability to apply the relevant legislation in the work environment. Specifically, knowledge of employment practices & compliance (Labour Relations Act, Basic Conditions of Employment Act, Employment Equity Act, Skills development Act).
• Good knowledge and understanding of HR Best practices, policies and procedures.

Skills

• Strong written and verbal communication skills
• Business acumen
• Good HR Consulting skills 
• Ability to build and maintain good internal and external relationships
• Strong negotiation and interpersonal skills
• Strong presentation skills 
• Strong problem solving and analytical skills. Ability to analyse and interpret statistical data/HR analytics
• Ability to conduct self in a professional manner at all times
• Ability to work with individuals and team
• High degree of self-management, displaying an organised and measured approach to the workload and the clients – strong planning and organising skills
• Project Management skills