HR Continuous Improvement and Operations Project Manager at Ernst & Young Global Limited (EY)

Key responsibilities:

• Identify and project manage continuous improvement activities and/or projects, working closely within the Region HR function and with Area / Global HR teams to continuously improve and optimize the HR operating model and service delivery standards through technology and process
• Working with Region and Area/Global teams, drive innovation and enhanced user experience through global technology platforms
• Monitor performance against agreed standards for activities/projects being managed; work to resolve issues as they arise
• Develop and implement methodologies to measure benefits realization over time after project completion
• Support the provision of valuable, “fit for purpose” management information within the HR function
• Apply insight and knowledge to transform HR data into meaningful, tangible outputs to support data-led discussion and decision making
• Support internal HR Finance processes and policies to ensure good financial controls and planning activities are in place, summarising key financial information, metrics and actions
• Support HR compliance by ensuring adherence to various regulatory requirements and guidance
• Talent team operations management including Sharepoint site maintenance, managing and coordinating monthly team meetings, ad hoc operational support for Regional Talent Leadership

Key interactions:

• Regional Talent Leader
• Other Regional Talent Team functions, i.e. Recruiting, Talent Development, Total Rewards, Talent Consultants, etc
• HR Services, i.e Talent Shared Services, HR Systems, People Data Reporting & Analytics, Mobility, HR Projects, M&A
• Other Non-Talent functions, e.g. IT and Finance

Skills:

• Demonstrable experience of thinking and acting strategically and commercially in pursuit of the wider EY business objectives
• Demonstrable experience of working in fast-paced, stressful environments to deliver required results
• Strong business acumen and knowledge of HR operations and experience to implement them effectively
• Ability to proactively identify continuous improvement opportunities, solve problems and drive to exceed expectations
• Ability to build strong, trusting relationships with stakeholders at all levels
• Ability to perform and manage multiple tasks simultaneously and with minimal oversight; work well under pressure and with time constraints
• Strong project management skills - to oversee projects to time/cost/quality standards
• Strong problem solving/conceptual/analytical thinking; able to assess complex or ambiguous situations and propose recommended solutions
• Strong team player with an enthusiastic, can do approach, able to interact well with people at all levels within the firm. Able to pre-empt stakeholder needs, communicate timely, and proactively manage expectations
• Strong attention to detail and organizational skills - ability to set priorities and allocate work within effective time frames
• Strong influencing and communication skills – ability and maturity to challenge and influence internal and external stakeholders (where required) to achieve desired outcomes
• Knowledge of change management and ability to execute change acting as a change agent.
• Advanced analytical skills including advanced Excel skills, Power BI skills, etc

Experiences:

• Minimum of 5 years of progressive experience

Preferred experience includes working in:

• Professional services or a large corporate environment
• Change management / Talent Operations type roles
• International and diverse environments
• Matrix organisations
• Project management focussed roles or experiences