HR Manager: Audit and Assurance- Internal Client Services at Deloitte

Job Description
Main Purpose of Job

• Delivers integrated talent solutions to the business unit/region.
• Plan, direct, coordinate and implement the Human Resources activities to maximise the strategic use of human resources.

Differentiators for this specific role

• Working with the Talent Partner/Director to ensure that the Service Line/Region has a detailed Talent Strategy that covers the full HR Value Chain.
• Investment in own development through attending learning programmes, project involvement to develop new skills etc.
• Actively contribute to and align with People & Purpose initiatives.

Key Performance Areas:

Strategic Impact

• Interrogates, clearly understands and communicates to team the agreed strategic objectives of both own Service Area and that of the client Service Line/s
• Manages the implementation of the strategic imperatives in line with service area strategy relating to:
• Implementation of change initiatives within designated area/s
• Management of the implementation of plan on a day-to-day basis with team
• Monitoring skills level in team relating to required outputs, assisting as necessary
• Clear and regular communication with superior and team on implementation status
• Supports own Service Line leadership in carrying out EXCO mandate
• Builds professional relationships within service line/s to understand business needs in area/s of responsibility
• Generates and implements innovative ideas and solutions within area of responsibility in collaboration with team members to enhance / renew service offerings

Client Impact: External / Internal

• Manages quality and timeliness of day-to-day deliverables of team in area of expertise to client
• Provides client management with sound professional advice and support across broad area of issues arising within area of expertise
• Proactively identifies client service and technical issues and independently implement resolutions to address these
• Participates in gathering of information for thought leadership process and share functional and industry knowledge and expertise with clients, colleagues and teams
• Meets with team on a regular basis to provide updates from client and SL leadership and to get input from team

Operational Effectiveness

• Manages day-to-day operations and delivery by team to clients
• Guides and directs daily work of team members giving recognition as well as support as needed
• Updates Senior Manager on status weekly or as directed
• Manages day-to-day risk issues within the team and ensures any contraventions are rectified and addressed
• Acts as role model in the value of exceptional client delivery and growing the brand of Employer of Choice

Development/Growth of Team

• Recruits, mentors and guides team members and shares expertise and knowledge with counselees on an ongoing basis
• Identifies areas of development for team and institute plans to address these
• Develops strong working relationships with key talent in team to ensure retention
• Delegates appropriately and encourages team to share their expertise and knowledge
• Provides relevant recognition and encouragement to team and leads by example
• Acts as counsellor to senior consultant level and below within Service Line ensuring effective guidance in development and career growth
• Demonstrates commitment to transformation agenda of the firm

Budgets / Profitability

• Provides input into annual budget to superior for drafting of budget for Service Area
• Manages expenditure within team and ensures time and expenses are submitted weekly

Qualifications
Minimum Qualifications

• Honours Degree in Human Resources or business management

Desired Qualifications

• Postgraduate qualification (relevant to Service Area / Business Management, etc.)

Minimum Experience

• 7 years’ working experience within the relevant function

Desired Experience

• 2 years at Senior Consultant level within the function

Additional Information
Technical Competencies:

• Skilled in field with sound industry and business knowledge
• Demonstrated leadership skills
• Experienced in communication and implementation of strategy
• Proven ability to manage and execute projects
• Experienced in development and delivery of professional presentations
• Good report writing skills
• Good financial knowledge

Behavioural Competencies:

• Excellent communication skills, both written and verbal
• Effective interpersonal and relationship building skills
• Good mentorship and coaching ability with desire to develop self and others
• Strong client delivery focus
• Adaptable, managing change and ambiguity with ease
• Focus on quality and risk
• Effective problem solving ability
• Excellent business acumen