HR Partner (Fix Term Contract), BEXT at Amazon Web Services

Description

• The HR Partner role in our Builder Experience Team (BeXT) is a 12-month fixed-term contract focusing on the Builder experience.

During this 12-month term, you can expect to do the following in your day-to-day:

• Influence change and foster an environment of inclusion for our Builders
• Problem solving and influencing in diverse populations
• Working in a fast-paced and complex changing environment driven by continuous innovation
• Application of HR fundamentals
• Partnering with leaders at multiple levels of the organization to develop forward looking strategies and goals focused on the Builder experience.

Key job responsibilities

• BeXT delivers personalized people support to AWS Builders to amplify the voice of the Builder. In this role, you will collaborate with AWS business leaders and other HR teams to innovate, implement, and deploy HR strategies from talent and performance management, compensation, employee relations and other HR functions. You will also represent the company in CCMA cases, attending conciliation and arbitration hearings, preparing case documentation, and working closely with internal teams to ensure effective resolution. In addition, you will provide support to our Builders and their leaders aligned to an AWS business line or region, calling on HR expertise and empathy. To thrive, you will need a flexible skill set, including the ability to pivot through various scenarios utilizing HR expertise, consulting skills, as well as the ability to connect to the bigger picture while diving deep into the details and collaborate and consult across many teams, levels, and regions.

A day in the life
As a BeXT HR Partner, no two days look the same, but a typical day will most likely include the following responsibilities:

• Consult, coach, and develop leadership through decision making with empathy and sound judgement; collaborating and actioning on talent management processes, people development and performance management, compensation, and employee relations issues.
• Foster and role model an environment of inclusion for all Builders.
• Advocate for Builders’ needs through end-to-end experiences that help Builders feel fully engaged in the work they do and valued for who they are.
• Exercise high-judgement, manage through ambiguity and serve as first point of escalation for Builder concerns.
• Support Builder queries and situations with discretion and expertise, navigating Amazon Policies and applying high judgement as necessary.
• Actively promote adoption of technology and self-service.
• Collaborate and influence multiple levels of the organization, ranging from Builders to senior leaders.
• Conduct difficult workplace investigations in collaboration with Builder Relations.

Basic Qualifications

• Bachelor's degree or above in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or a related field
• Extensive human resource generalist experience
• High proficiency in English

Preferred Qualifications

• Experience working in a matrixed organization
• Coaching and consulting skills
• Strong business and HR acumen, including strong problem-solving skills, critical thinking and analysis, experience consulting on complex performance management cases
• Employee Relations/Investigations experience
• Possess conviction and tenacity, and excellent written and verbal communication skills
• Thrives in a high-pressure, ambiguous environment and able to manage multiple simultaneous priorities
• Intellectual curiosity; brings insight to team and business
• Ability to demonstrate high-judgement, empathy, autonomy, and flexibility
• Ability to maintain strict confidentiality regarding employee issues in Human Resources