HR Services Co-ordinator at TFG (The Foschini Group)

Key Responsibilities:

• Managing a team to strive and achieve first time resolution where applicable of queries/requests within scope/mandate related to HR disciplines
• Management of daily reporting
• Management of HR System workflows and assigning
• Ensure adherence to service level agreements, quality standards and adherence to policies and procedures
• Provide ongoing support and troubleshooting for HR system related issues
• Coach junior team members and contribute to a culture of learning and development
• Managing of projects tasked to the HR Administrator team, ensure that deadlines are achieved
• Conduct comprehensive HR System audits to ensure accuracy, compliance and manage potential risk
• Accurate resource planning and workforce management to ensure sufficient resources to deliver
• Management of individual and team KPA’s
• Ensuring that our training material remains accurate and up to date
• Maintain confidentiality of sensitive data and employee information
• Stay abreast of legislative changes and industry trends to inform best practices
• Perform other administrative tasks as needed

Qualification and Experience:

• HR or Payroll related Diploma
• 3 years HR/Payroll experience as a highly skilled competence level
• Team leadership experience advantageous
• Customer Service/user experience passion
• Sound knowledge and experience with HR systems and practices (preferably Oracle)
• Sound knowledge of ER related policies
• Good understanding of HR administrative, consulting and transactional activities 
• Strong analytical and problem-solving skills
• Excellent attention to detail and accuracy
• Strong organizational and time-management skills
• Understanding of the Retail business context is an advantage