HRP Global Project Manager at TMF Group

Discover the Role

• Development of HRP onboarding practice     
• contributing, taking initiative and participating on improving and promoting the HRP implementation and on-boarding best practice
• improving global standards, efficiency, productivity, quality
• improving of existing processes or process maps, written process, SOPs and creating them if not available, etc
• Innovation       
• offering support to implement any new technology, applications, tools that might improve the HRP onboarding practice

Key Responsibilities

Projects delivering      

• delivering all assigned Implementation and Onboarding Projects (“Projects”) in line with recognised best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting)

Point of escalation      

• acting as main central point of contact for clients and internal stakeholders for all Projects assigned

Project planning and executing          

• producing a detailed relevant project plan that includes objectives, scope, deliverables, timeliness, and resource allocation
• aligning with clients and internal stakeholders to ensure dates are achievable
• managing interdependencies, incorporating all required Project workstreams
• creating, maintaining and updating all required project management outputs at each country level (such as but not limited to Project Plans, RAID logs, Stakeholder lists, Governance plans, Communication plans, Availability tracker, etc)
• maintaining required level of quality
• Risk assessment and mitigation
• identifying any potential risks that might impact the Project’s success, recommend and implement actions to mitigate those risks
• Stakeholder communication   
• maintaining clear and effective communication with all Projects Client and TMF stakeholders (such as Local Offices, Technical Teams, Management/Leadership, Colleagues and others when applicable) to provide updates, address concerns, provide solutions for regular and complex problems/gaps and manage expectations (through Internal briefings, Kick Off Calls, Status Updates, SteerCos, Lessons Learnt sessions, etc)
• working closely with Solution Architects (for Global Solution Overview aspects related), Sales (for any commercial aspects related), Internal teams to ensure One TMF approach

Escalation       

• timely escalating resource issues, delayed project phases, missed deadlines and other planning issues
• ensuring the central support teams and/or local offices adhere to the HRP on-boarding defined procedures
• adhering to relevant escalation process
• Budget management   
• creating and managing the Project budget
• ensuring cost control and efforts throughout the Project are recorded
• setting, monitoring project KPIs and proposing solutions for improvement: on-time completion rate, planned hours vs time spent, budget variances and more

Change management  

• managing changes to Project scope, deviations, requirements, timeliness and assessing their impact on the Project through correct Contract & Change Management standard (i.e. Change Requests, Addendums, etc.) always working closely with contracting team (CCT) and the assigned AD / CSD and CSM as applicable

Project Closure           

• ensuring a smooth project closure, including proper documentation, final deliverables and knowledge transfer if needed
• ensuring any BAU requirements are set up with the appropriate teams (AD, CSD, CSM, Billing Team, CSC) such as SLAs, KPIs, Billing, Tools, etc.

INTERNAL PROJECTS            

• Reporting actual performance            
• accountable for the performance and results (revenue)
• offering support for measuring and reporting the relevant metrics through various internal reporting such as management reporting, IOS revenue reconciliation, dashboards (project analysis), Utilization reporting (including productivity), client satisfaction survey (CSAT), CRM, DAX time sheet, etc
• Other internal reporting
• adhering to relevant internal reporting process

Key Requirements

Key technical skills     

• Project management skills
• Advanced proficiency of MS Project Online, MS Excel, MS PowerPoint, MS Word
•  Intermediate proficiency of MS PMO, Power BI, MS Visio & CRM
•  Knowledge of HR and Payroll processes, understanding from a generalists' perspective how payroll is set up, structure, dependencies, implications, outputs and timelines
• Basic understanding of HRP interfaces  
• Fluency in English (written & oral), additional languages (e.g., Spanish, Mandarin, others) are a plus

Key soft skills 

• Effective communication: Clearly conveying project requirements, progress and updates to stakeholders and relevant parties, being able to articulate the issues and solutions
• Collaboration: Working effectively with cross-functional multi-cultural/regional teams, workstreams, contractors or external partners involved in the project
• Stakeholder management: Understanding and addressing the needs and expectations of various project stakeholders (from different countries and cultures)
• Time management: Setting timeliness and ensuring project tasks are completed on schedule
• Problem-solving: Identifying challenges and proposing solutions to overcome obstacles in the project’s path
• Adaptability: Being flexible and responsive to changes in project scope or priorities
• Adaptability: Adjust to challenges of managing projects across multiple countries  

Other soft skills          

• Organization: Efficiently managing project documentation, schedules and resources
• Negotiation: Engaging with stakeholders to reach agreements and make decisions that align with project objectives
• Risk management: Identifying potential risks and implementing strategies to minimize their impact on the project
• Attention to detail: Ensuring accuracy and precision in project documentation and deliverables
• Analytical thinking: Evaluating project data and information to make strategic decision

Experience and Qualifications

• Minimum 5+ years’ experience in Financial Services Industry or worked in a local payroll environment, with clear understanding of payroll processing
• Minimum of 3+ years’ experience in a project management role within the global services sector
• Type and level of education, training courses or certifications required to successfully perform this role           
• Bachelor’s degree in accounting/finance or of science in human resource management - necessary
• Agile PM (Foundation and/or Practitioner) / Prince 2/ Lean Six Sigma / other project management certification – desired

Candidate profile        

• Client oriented (accustomed to speaking and negotiating with client C-levels)
• Working independently, with guidance in only the most complex situations
• Has project management and HRP experience
• Flexible to manage multi-country, multi-regional complex projects
• Ability to coordinate with different departments/teams to set up new procedures and get those implemented
• Ability to travel as required