Hub Operations Supervisor at Kontak Recruitment

• This is not a desk-warming position. The successful candidate will work directly alongside the franchisee, learning the inner workings of a dual-service delivery hub that handles both parcel logistics and restaurant food deliveries. Think of it as being groomed into a second-in-command, where your performance shapes the operation and opens the door to increased responsibility and a higher salary.

Minimum Requirements

• Some tertiary education is advantageous, even partial studies
• At least one year of supervisory or operations-related experience
• Exposure to a courier, logistics, or food delivery environment is a strong advantage
• Comfortable working with metrics, reports, and dashboards on a daily basis
• Highly detail-oriented with the ability to spot problems before they escalate
• A self-starter who can work independently and take initiative without being micromanaged
• Reliable, with a strong sense of accountability, particularly around cash handling
• Able to work flexible shifts to cover operational requirements up to approximately 6 or 7pm
• Own transport is preferred, though company transport may be available for certain areas

Key Responsibilities

• Oversee daily hub operations across both the parcel delivery and food delivery service lines
• Monitor and manage driver availability, compliance, and performance against forecast targets
• Ensure all drivers are uniformed, equipped with food bags, and fully compliant before every shift
• Manage scheduling and shift planning in line with weekly order forecasts and driver requirements
• Coach and engage with both full-time and part-time independent contractor drivers to maintain active participation
• Oversee daily cash-up processes, reconcile balance sheets, and sign off on accuracy, investigating any discrepancies
• Handle escalated customer complaints for both the parcel and food delivery service streams
• Ensure team members are actively attending to customer complaints and resolving issues timeously
• Communicate operational disruptions such as weather, route changes, or unforeseen events to the relevant teams
• Monitor key operational metrics including OTIF delivery rates, offer acceptance, proof of collection and delivery triggers, and failure escalation management
• Manage non-final delivery failure incidents including vehicle breakdowns, address failures, and late collections
• Maintain compliance with SOP requirements for uniform standards, hot box usage, and vehicle presentation
• Report hub status updates and escalate concerns through the correct operational channels