Human Resource Business Partner at Eduvos

The Position:

To maintain and develop excellent student relationships and to provide support to students throughout the student journey from enrolment to graduation, thereby contributing to a positive student experience and student retention

Minimum qualification:

• Undergraduate qualification in social work, education / education psychology, counselling (Dip) or communication

Experience:

• Two years customer services experience preferably as a student advisor in higher education or professional development environment

Responsibilities:

• As the Student Affairs Advisor you will be primarily responsible for the following:
• Facilitate the implementation of the end-to-end enrolment and onboarding process
• Manage handover and transition from new business
• Induction and orientation support including access to systems
• Contract management
• Student and sponsor queries
• Student engagement and customer relationship management (CRM) – first contact of all assigned students
• Ongoing query resolution (1st level issues resolution / problem solve)
• Scheduled engagements (formalised check-ins)
• Student Affairs - Student representative council (SRC) and class representatives
• Facilitate on-campus election process
• Facilitate development and implementation of operational plans and budgets
• Implementation of on-campus student activities, events, clubs and societies
• Safeguarding – incident report and response facilitation
• Student wellness – awareness and referral

Functional competencies:

• Customer facing professional skills

Behavioural competencies:

• Initiative and responsibility - Acts on own initiative, makes things happen and accepts responsibility for the results.
• Constructive teamwork – Cooperates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.
• Relations and networking – Builds a useful network of contacts and relationships and utilise it to achieve objectives.
• Influence - Makes an impact; convinces and persuades others; promotes plans and ideas successfully.
• Effective communication - Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.
• Analysis and judgment - Quickly understands and analyses complex issues and problems; comes up with sound and rational judgments).
• Systematic approach (planning and organising) - Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
• Steadiness (emotional tenacity) – Creates a stable and reassuring work atmosphere; supports and encourages team in difficult times; is firm and reliable.