Human Resource - Business Partner at EXL South Africa

Job Description

• We are seeking a dynamic Human Resources Business Partner (HRBP) to operate at both strategic and operational levels, delivering an exceptional employee and leadership experience.
• This role focuses on executing the people strategy and driving key HR initiatives aligned with business objectives in South Africa. The HRBP will manage the full employee lifecycle, including talent development, performance management, leadership development, employee engagement, and retention.
• The ideal candidate will demonstrate strong business acumen, excellent interpersonal skills, and the ability to build trusted partnerships with stakeholders while aligning with culture and values.
• HR Business Partners perform a specialized type of HR work focused on HR consulting to the business. This role focuses on partnering with business to shape the people infrastructure and culture needed to attract, engage, and retain the very best talent.
• It entails working closely with business leaders to drive HR programs, talent management, employee engagement, performance management, workforce management and compliance.
• It also involves influencing and driving HR solutions to business, through HR CoEs of talent acquisition, HR shared services, learning and development compensation and benefits, statutory and compliance services. Additionally, HRBPs are tasked with implementing people policies and HR programs for the organization

Responsibilities

• Partner with business leaders to deliver the people strategy and implement innovative HR initiatives
• Drive the rollout of employee programs and organizational development initiatives
• Coach and support managers in adopting talent frameworks, tools, and best practices
• Foster a high-performance, diverse, and inclusive culture
• Act as a trusted advisor, providing accurate and timely HR guidance to leadership
• Collaborate with Payroll, HR Shared Services, Legal, and other internal teams
• Manage employee relations matters including disputes, performance improvement plans, disciplinary actions, and terminations
• Facilitate clear and effective communication on all HR-related matters
• Represent the company with professionalism and integrity both internally and externally

Qualifications

Selection/ Eligibility Criteria:

• This role is only open to Band B2 and Band C1 employees across the business. 
• Band B2 employees may apply - minimum of 12 months’ tenure in current role.
• Band C1 employees may apply for a lateral movement - minimum of 12 months’ tenure in current role.
• Performance rating of 3.5 or higher in the last appraisal cycle.
• Eligible under Progressive Disciplinary Policy – No warnings or disciplinary actions in the past 6 months. 
• No absence stage letters.
• Completed the assigned Renew training modules designated to your band level.
• Please note that you will need to pass any required assessments, as well as the mandatory background checks.
• Relevant HR Experience. 

Required Skills & Competencies:

• Strong leadership and influencing skills
• Ability to operate in a fast-paced, dynamic environment with agility
• Excellent stakeholder management and relationship-building skills
• Strong problem-solving and multitasking abilities
• Excellent verbal and written communication skills
• High attention to detail
• Strong analytical capability (attrition, retention, engagement reporting)
• Solid understanding of South African labour legislation and compliance
• Flexibility to support extended or graveyard shift operations
• Passion for continuous learning and driving impact

Experience Requirements:

• Minimum 5 years of HR experience (BPO industry advantageous)
• At least 3 years’ experience as an HR Business Partner