Human Resources Administrator at MultiChoice

Purpose of the Position

Within your functional workstream, you deliver cost-efficient and effective HR services to employees and managers across the organization, meeting all contracted Service Level Agreements (SLAs) and constantly applying a strong customer orientation attitude. You make sure to follow standard procedures and document all activities in order to meet legislative requirements and to meet the desired efficiency gains.

Key Performance Objectives

Tasks

Operational Delivery

• Process new hires, promotions, separations, employee status changes, and other employee lifecycle events on the system and ensure that deadlines are met.
• Create and maintain employee personal files and records
• Prepare payroll input and ensure that all necessary documents and approvals have been received and information is entered accurately on the system
• Provide an effective, quality transactional service according to key performance standards
• Carry out all transactional activities that lie within the responsibility of your functional workstream or provide tier-1 call center HR support to all employees and leaders across MultiChoice Group
• Provide first-line HR data support and advice
• Ensure that admin related customer queries, complaints, and requests received are resolved accurately and taken to closure per the agreed SLA
• Maintain and monitor SLAs between HR Operations and business areas
• Review and regularly develop/customize HR reports & metrics to suit business needs
• Participate in regular meetings, invite stakeholders to HRSS functional workstream events, encourage participation and feedback from business into SLA improvement
• Inform business teams regarding changes
• Continually update all stakeholders on process changes, system updates, and all other relevant matters pertaining to HR Operations’ area of responsibility
• Be the SME in the functional workstream processes using the desired HR system
• Deliver continuously improved HR administrative services
• Document processes and procedures relating to system usage and navigation

Reporting

• Create regular reports and presentations on HR metrics  
• Analyze employment-related data and prepare required reports
• Work closely with the Analytics team to contribute to reports and statistics through maintenance of accurate information and data records

Qualifications Essential:

Post Matric qualification
Qualifications Preferred:

• A diploma in Human Resources Management, Math, Statistics, Computer Science or related field

Experience

• A minimum of 2-3 years’ work-related experience
• Ability to multi-task in a demanding environment
• Ability to manage complex multi-disciplinary initiatives using a process improvement approach
• Good knowledge and experience of administrative procedures
• Working knowledge of Microsoft Excel/Word/PowerPoint (Pivot Tables, Functions, Aggregate Formulas)
• Experience with HR information systems, reporting modules and querying of databases
• Excellent troubleshooting skills, including the ability to identify, track and resolve issues timeously
• Must be able to handle highly confidential information in a professional manner

Key attributes and competencies

• Service-oriented: know SLAs and make sure to deliver within the agreed time and quality
• Precision: ensure to understand customer’s queries to be able to resolve them the first time
• Communication skills: ability to communicate with different types of workforces and hierarchical levels

Technical Competencies

• Basic understanding of related HR/Labour Legislation
• Working experience with HR data
• Administration
• Ability to understand, document and apply guidelines, policies and procedures
• Attention to detail

Behavioral Competencies

• Data Orientated
• Excellent Communication Skills
• Deadline Driven
• Customer focused
• Motivated
• Accountability
• Teamwork
• Delegation
• Interpersonal Support
• Perseverance
• Motivating
• Prioritization
• Analytical Thinking