Job Vacancies at Multichoice

Purpose of the Position

Within your functional workstream, you deliver cost-efficient and effective HR services to employees and managers across the organization, meeting all contracted Service Level Agreements (SLAs) and constantly applying a strong customer orientation attitude. You make sure to follow standard procedures and document all activities in order to meet legislative requirements and to meet the desired efficiency gains.

Key Performance Objectives

Tasks

Operational Delivery

• Process new hires, promotions, separations, employee status changes, and other employee lifecycle events on the system and ensure that deadlines are met.
• Create and maintain employee personal files and records
• Prepare payroll input and ensure that all necessary documents and approvals have been received and information is entered accurately on the system
• Provide an effective, quality transactional service according to key performance standards
• Carry out all transactional activities that lie within the responsibility of your functional workstream or provide tier-1 call center HR support to all employees and leaders across MultiChoice Group
• Provide first-line HR data support and advice
• Ensure that admin related customer queries, complaints, and requests received are resolved accurately and taken to closure per the agreed SLA
• Maintain and monitor SLAs between HR Operations and business areas
• Review and regularly develop/customize HR reports & metrics to suit business needs
• Participate in regular meetings, invite stakeholders to HRSS functional workstream events, encourage participation and feedback from business into SLA improvement
• Inform business teams regarding changes
• Continually update all stakeholders on process changes, system updates, and all other relevant matters pertaining to HR Operations’ area of responsibility
• Be the SME in the functional workstream processes using the desired HR system
• Deliver continuously improved HR administrative services
• Document processes and procedures relating to system usage and navigation

Reporting

• Create regular reports and presentations on HR metrics  
• Analyze employment-related data and prepare required reports
• Work closely with the Analytics team to contribute to reports and statistics through maintenance of accurate information and data records

Qualifications Essential:

Post Matric qualification
Qualifications Preferred:

• A diploma in Human Resources Management, Math, Statistics, Computer Science or related field

Experience

• A minimum of 2-3 years’ work-related experience
• Ability to multi-task in a demanding environment
• Ability to manage complex multi-disciplinary initiatives using a process improvement approach
• Good knowledge and experience of administrative procedures
• Working knowledge of Microsoft Excel/Word/PowerPoint (Pivot Tables, Functions, Aggregate Formulas)
• Experience with HR information systems, reporting modules and querying of databases
• Excellent troubleshooting skills, including the ability to identify, track and resolve issues timeously
• Must be able to handle highly confidential information in a professional manner

Key attributes and competencies

• Service-oriented: know SLAs and make sure to deliver within the agreed time and quality
• Precision: ensure to understand customer’s queries to be able to resolve them the first time
• Communication skills: ability to communicate with different types of workforces and hierarchical levels

Technical Competencies

• Basic understanding of related HR/Labour Legislation
• Working experience with HR data
• Administration
• Ability to understand, document and apply guidelines, policies and procedures
• Attention to detail

Behavioral Competencies

• Data Orientated
• Excellent Communication Skills
• Deadline Driven
• Customer focused
• Motivated
• Accountability
• Teamwork
• Delegation
• Interpersonal Support
• Perseverance
• Motivating
• Prioritization
• Analytical Thinking

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Purpose of the Position:

This dynamic person would be responsible for articulating and telling the DStv brand story through authentic, purpose-built content distributed via paid media channels, strategic brand and influencer partnerships, and culturally insightful thought-leadership efforts. We're looking for a creatively ambitious, performance-driven candidate to lead the execution of strategic Content Marketing initiatives. The ideal candidate will have an understanding of paid media and ad technology, creative advertising functions, possess an operational and project managerial mindset, and have strong collaborative and communication skills.

This vibrant person would look after:

•  Showmax Add-to-Bill marketing portfolio
• Add Movies marketing portfolio
• BoxSets marketing portfolio
• DStv.com Website editorial oversight
• DStv YouTube South Africa
• Key Performance Objectives

Tasks

Content Marketing Strategy & Operational Excellence

• Execute complex, cross-functional, and cross-channel Brand Marketing and Brand & Influencer Programs
• Design, build and maintain the Multichoice digital presence
• Work with the SM to map out a content strategy that supports and extends marketing initiatives, both short- and long-term, determining which methods work for the brand and why - Continuous evolvement of strategy is a must
• Integration of content activities within traditional marketing campaigns
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
• Brainstorm new and creative growth strategies
• Ensure consistent global experience and implement appropriate localization/translation strategies
• Plan, execute and measure experiments and conversion tests
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Draft & execute digital consumer journey mapping
• Collaborate with agencies and other vendor partners
• Evaluate emerging technologies; provide thought leadership and perspective for adoption where appropriate

Budgeting, Planning & Organizing

• Deliver impactful and cost-effective marketing plans
• Monitor, analyse and report on competitive marketing strategies
• Manage budgets and timelines for paid media & creative production initiatives

People Management

• Manage team members to ensure effective delivery of business unit objectives
• Develop a high performing team by embedding formal performance processes
• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed
• Approve leave requests for team members and create a leave plan to ensure adequate coverage
• When required, initiate disciplinary processes for team members calling on support from Senior Manager in the team when required
• Resolve grievances raised by team members and escalate only if required
• Address poor performance of any team member through the formal Performance improvement programme and ensure that continued poor performance is appropriately dealt with
• Motivate team members and ensure that their efforts are recognised

Qualifications

• Degree in Marketing, related degree or relevant experience
• Post Grad advantageous

Experience

• At least 4-6 years’ relevant professional experience in digital marketing, content, production, media, advertising and/or journalism
• Ability to juggle multiple priorities and excel in a lean work environment

Technical Competencies

• Negotiation skills
• Good communication skills
• Interpersonal skills
• Customer service orientation
• Outstanding presentation skills
• MS Excel skills
• Good financial/management accounting skills
• Any Adobe Suite or coding experience advantageous
• UX experience advantageous

Behavioral Competencies

• Accountability
• Teamwork
• Delegation
• Interpersonal Support
• Perseverance
• Motivating
• Prioritisation
• Analytical Thinking
• Relationship Building
• Conflict Resolution
• Decision Making
• Critical Appraisal
• Holistic Thinking
• Persuading & Influence
• Coaching

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Purpose of the Position

• To provide level 1 support for all Procure to Pay modules including Coupa, SAP, ReadSoft, Process Director, BEST and Host to Host solutions within MultiChoice Finance Shared Services, and to address Procure to Pay systems maintenance, upgrades, transitions and new deployment requirements.

Key Performance Objectives

Tasks

Operational Delivery

• Provide primary support for (Level 1 functional support) for SAP and Coupa PTP modules
• Work with business to understand requirements to document the Business Requirement Specifications
• Document business processes
• Identify and propose business process improvements
• Develop and manage change impact analyses
• Perform Regression testing
• Perform User Acceptance Testing and Sign-off
• Review Business Requirement Specifications
• Perform end-user training
• Ongoing review and updating of PTP end-user training material for Coupa and SAP, including other PTP systems
• Act as a liaison between the business functions and the SAP COE 
• Work self-directed and independently
• Ensure adherence to SLAs
• Provide support on Coupa
• Requisition creation
• PO creation
• Confirmations on goods receipt
• Invoicing
• Integration from Coupa to SAP
• Integration monitoring
• Provide support on SAP
• Manual Invoice processing
• Process Directory
• Invoice integration from Coupa
• Vendor Statement reconciliation
• GRIR reconciliations
• Payments runs
• Liaise with bank for payment rejections
• Support all Procure to Pay system maintenance and upgrades, including impact analysis and change management
• Support all procure to pay system transitions, deployments and decommissioning within agreed timelines and budget

Stakeholder Management

• Communicate with internal employees to secure appropriate information to support and resolve first level functional queries
• Communicate relevant Banks and vendors
• Finance and SAP CoE

Qualifications

• Degree or equivalent in Finance/Supply Chain
• Relevant Coupa and SAP certification, or plan to certify within 6 months

Experience

• A minimum of 3 years’ experience as well as Coupa and SAP FICO experience 
• 2 Years Procure to Pay operational experience

Technical Competencies

• Customer focused
• Building strong working relationships both internally and externally
• Excellent people\interpersonal skills
• Excellent communication skills
• Tact and diplomacy
• Decision making skills
• Good judgement and analytical ability
• Planned and Organised
• Self-managed
• Accuracy and attention to detail
• Problem Solving
• Developing and using collaborative relationships to facilitate the accomplishment of work goals
• To work under pressure and think clearly and logically in challenging situations
• Deadline-driven/Meet Targets
• Thirst for knowledge
• Passion for systems and software
• Ability to research new solutions, with a commitment to provide continuous improvement
• SLA Management

Behavioral Competencies

• Relationship Building
• Conflict Resolution
• Decision Making
• Critical Appraisal
• Holistic Thinking
• Persuading & Influence
• Coaching
• Accountability
• Teamwork
• Delegation
• Interpersonal Support
• Perseverance
• Motivating
• Prioritisation
• Analytical Thinking

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Key Performance Objectives

Tasks

Incident Management

• Assist the management team in drafting a strategic direction for the function while ensuring that this direction is aligned with that of the CISO.
• Expand and mature existing incident response processes and activities
• Development and maturity of Detection capabilities by leveraging off of the SIEM, Network Behaviour Anomaly Detection and Endpoint Detection
• Plan, design and implement an overall security management process for the function.

The process includes: detection, triage, analysis, containment, recovery and reporting

• Innovate solutions by Investigating and implementing AI solutions to have better capability within the function.
• Mature the network access control initiatives as deemed necessary by management.
• Act as the lead for security incidents and breaches as per the defined processes.
• Improve ability to minimise and prevent further incidents by accurate documentation and post analysis of all system incidents. Forensics and Breach Management
• Assist by leading the incident response process and execution including unauthorized access, security policy violations and Data Loss Incidents
• Manage and execute processes responsible for the advanced analysis of security threat intelligence (malicious code, hackers and zero-day exploits, etc.) in order to proactively prepare for security events. Develop communication channels with the business units to ensure solid incident response and risk assessment processes
• Ensure continuous testing of all breach management processes
• Conduct red and blue team exercises as directed by management

People Management

• Manage specialists and external Consultants team to ensure effective delivery of business unit objectives.
• Assist the manager to ensure a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members.
• Motivate team members and ensure that their efforts are recognised
• Coach and mentor junior practitioners within the defensive systems field in principles and processes

Qualifications

• Degree (NQF 7) in Security/Information Technology/ OR equivalent
• Certification required – CISSP and CISM
   

Experience

• Minimum of 8 - 10 years of experience in an Information Security environment with specific focus on working with security incident and event management
• Forensics and breach management experience is critical
• A proven track record of experience in the IT and Information Security Industry is critical.
• Understanding the influence of service support services on successful service delivery is critical.
• Proven knowledge and experience in the Technology Operations Environment will be an advantage.
• Project Management experience is an advantage.

Technical Competencies

• Security Incident Monitoring and Response Strategy
• Incident Management
• Problem Solving and Analysis
• Business Acumen
• Stakeholder Influence
• Project Management
   

Behavioral Competencies

• Relationship Building
• Conflict Resolution
• Decision Making
• Critical Appraisal
• Holistic Thinking
• Persuading & Influence
• Coaching