Human Resources Business Partner at GBS

Key Responsibilities: 

Provide support to managers and employees.

• Provide practical and up to date advice on employment related issues and labour law, ensuring consistency in application and adherence to company policy.
• Guide managers on managing poor performance within their teams in line with company policy and best practice, provide coaching tips and guidance on how to give feedback.
• Promote employee well-being and provide professional HR advice on a broad range of people issues to ensure a climate of high performance and positive morale.
• Provide basic counselling to staff.
• Conduct training on company policies and procedures.
• Provide on-going support and assistance to the HR Manager.
• Drive diversity management around business objectives
• Draft or update policies and procedures for HRM approval.
• Drive a positive and accountable culture within the business

Disciplinary Processes

• Provide HR support, advice and recommendations pertaining to grievance and disciplinary measures.
• Provide an HR presence during investigatory meetings and disciplinary hearings.
• Investigate misconduct and non-compliance cases.

Administration

• Manage contracts of employment and induction / onboarding,
• Follow up on and manage probationary periods and fixed term contracts of employment,
• Compile monthly HR reports,
• Analyse monthly reports to identify trends and patterns,
• Process purchase orders and payments via procurement and finance systems
• Update workforce / manpower plans
• Conduct Exit Interviews
• Manage HRMS input and employee documentation,
• Organise meetings and appointments.
• General office administrative functions.

CCMA

• Provide company representation at CCMA

Minimum Requirements :

• HR Degree or 3-year HR Diploma.
• Minimum 3-5 years HR experience in the various fields of human resources as an HRBP or HR Practitioner
• Knowledge & application of relevant employment legislation (BCEA, LRA, Skills Development Act, Employment Equity Act, etc).
• Must have worked in a high-volume environment.
• Proven record of successful delivery of HR projects
• Working and sound knowledge of employee relations.
• Must have represented the business at CCMA.
• Contact centre industry experience is an added advantage.