TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology.
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Looking for an opportunity where you'll contribute to the employee experience? You'll partner with operations and human capital as a trusted advisor to support employees. You'll handle all employee relations issues, questions and training on employee benefits and programs, termination and performance actions, and all employee related issues. With an eye on elevating the employee experience, you'll report issues that affect employee morale to service delivery leaders and act as part of the team to address these issues.
You’ll report to the HR & TA Manager. You’ll make an impact on the employee experience and support the business through building partnerships, a welcoming environment for questions, ideas and concerns.
During a Typical Day, You’ll
Use the Human Capital database including collecting data from employees and record management
Support benefit enrollment and assist with employment-related documents
Maintain and archive personnel files
Prepare reports for payroll and support payroll preparation
Support the onboarding process
Arrange health and safety training, medical checks and ensure all required documents are in place
Support the recruiting team
What You Bring to the Role
Technical expertise and understanding to implement compliance with all local human resource laws and regulations
Communication styles and approaches to different employees and management styles
Open, honest, and empathetic manner when working with people
Desire to follow procedures
Support team members with their questions
Working knowledge of database applications
Trusted advisor to team members in challenging situations
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