Hyphen IT Support Technician-2 at Rand Merchant Bank

Job Description

Performs onsite hardware software and peripheral updates and repairs in an organization.

• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Manage IT Service Level Agreements by ensuring cost saving against Investment of delivery return.
• Drive business profitability in the context of cost management through Information technology solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members by providing input to business requirements.
• Deliver exceptional IT Support service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements.
• Provision of an efficient IT administration service through careful and timeous planning, reporting and updating of all related information.
• Manage service desk and incidents to provide efficient IT support, aligned to SLA's and agreed standards.
• Manage designated product development projects from inception to final execution, including post
• implementation evaluation.
• Minimise system downtime through pro-active monitoring and planning; Ensure trending and minimisation of recurring problems.
• Maintain relevant systems to ensure integrity of data / functionality - (amongst other) by ensuring Anti Virus is installed on all PC's, all patches up to date, PC names up to date, server connections accurate and proactively provide system maintenance and support solutions.
• Support peers and colleagues across IT functions through knowledge management / sharing / mentoring /coaching.
• Manage personal development to increase own skills and competencies .