ICT Intern at Rosebank International

Job Purpose:

• The overall purpose of the job is to provide desktop support by installing hardware and software applications and operating systems and by troubleshooting problems with software applications and operating systems or repairing hardware for staff at the Rosebank College campuses whilst professionally learning and improving. 

Education (formal qualification requirements) – minimum

• Certificate / Diploma in Information Technology

Education (formal qualification requirements) – ideal

• Degree in Information Technology
• Legal Requirements
• Clean criminal record
• Training
• Knowledge of Standard Operation Systems
• IT Policies and Procedures
• Advtech Group IT Framework

Experience

• Job Title / Function                                                                         
• Minimum time spent in job
• Working within a team: 1 year
• Position Description
• KPA / Main Outputs and Responsibilities for this Position                       

Level 1 Desktop Support                                                              

• Gathers the user's information for example computer system name, screen name or report name, error or warning message displayed on the screen, any logs files.
• Analyses the information technology issue to figure out the underlying problem and identifies what the user is trying to accomplish.
• Uses a knowledge management tool that may include troubleshooting methods for example uninstalling or re-installing basic software applications after identifying the information technology issue

Software Installations

• Checks that the necessary system requirements are met before installing software.
• Checks for existing versions of the software.
• Selects the components of the operating systems that need to be installed for users.
• Checks whether device drivers and plug ins have been installed on the user's computer or laptop.
• Creates or updates program folders and files.
• Adds configuration data such as configuration files, Windows registry entries or environment variables.
• Makes the software accessible to the user, for example by creating links, shortcuts or bookmarks.
• Configures components that run automatically, such as Daemons or Windows services.
• Liaises with the First and Second Line Managers to activate the product or assign usernames or passwords.

Hardware Installations

• Installation of hardware as set out in the company’s standard operating procedure modules

Continuous Professional Development

• Increases knowledge of information technology by learning skills like problem solving and technical skills from the First and Second Line Managers.
• Learns from working in a practical environment dealing with real problems experienced by users.

Competencies

• Ability to clearly communicate with all levels of staff and management
• Problem Solving
• Planning and Organising
• Time Management
• Results Driven

Key Competencies (Operations):

• Knowledge and understanding of the South African higher education systems and regulatory framework.
• Ability to manage time effectively.
• Attention to detail.
• Customer service orientated.
• Ability to effectively cope with change.
• Deadline orientated and can work well under pressure.
• Be able to work in a team environment. 
• Effective communication skills