IM Technical Writer at SMD Technologies

Job Summary:

As Technical writer you will be required to compose, copy-write and develop product manuals, how-to guides, website help sections, articles, and other such content that imparts technical information with ease and clarity to our consumers, in such a way that shows the professionalism, consistency and integrity of our brands.

Job description:

• The technical writer will be responsible for:
• Gathering information internally and externally regarding product functioning and manual needs
• Analyzing the information needs of the user
• Working with sales, product development, design and marketing specialists to compose new material and understand existing user materials and the purpose of new guides
• Writing top quality, easy to understand material, print or online, for user guides/instruction manuals
• Proofreading and editing your own work and the work of others
• Making amendments to written material in line with the suggestions of other departments
• Commissioning illustrations, diagrams and photographs and incorporating them into text
• Create tutorials for users and/or internal staff
• Adapting communications for different audiences
• Editing and updating existing user guides and marketing materials
• Mentoring, training and copywriting other colleagues’ materials
• Attending planning and briefing meetings
• Indexing and cataloging material
• Strict adherence to deadlines
• Consistent, necessary and accurate feedback and follow up on present and upcoming work and briefs
• Liaising internally and externally in order to assist various departments
• Accurately following briefs
• Adapting tone and style on materials to match divisions within the company
• Collaborating with the in-house design team on a day-to-day basis from manual production, packaging copy and product inserts
• Daily feedback on status of all jobs

Requirements:

• A strong portfolio of relevant work
• 2 years or more experience as a Technical Manual Writer
• Industry relevant diploma or Bachelor’s degree
• Excellent English communication skills; written, oral and comprehension
• Excellent language skills (grammar, punctuation) and a keen eye for spotting errors
• Excellent writing, editing and proofreading skills
• Technical product specification and product manual writing experience
• Basic to advanced knowledge of consumer electronic products
• Ability to effectively study a product and complete a relevant instruction manual
• Minimum of a basic knowledge of Compliance Legislation for instruction manuals and packaging, including knowledge of relevant Consumer Protection Acts (CPA)
• Basic knowledge of web copy, digital PR
• Creativity and content/campaign conceptualization skills