Implementation Analyst at Apex Group

The Role

• This is an exciting opportunity to start a role in a rapidly growing Fintech company.   The role can involve hybrid working as the majority of customers are outside of the UK so interaction is principally remote.   However, our core team is based in the City of London and regular visits to the office are expected. 

Key Responsibilities

• A product support professional to join the FAC team as we enter the phase of deploying our software into a live production environment that will require high quality and responsive customer engagement to ensure levels of satisfaction are extremely high.

Responsibilities to include:

Playing a pivotal role in customer implementation projects including but not limited to:

• Initial analysis and documentation of customer implementation requirements;
• Providing guidance on the implementation path way including business reengineering and incorporation of the product into existing workflows as required.
• Liaising directly with the FAC product team to ensure customer requirements are met;
• In conjunction with the client,  gather required system reference data;
• Configuration of the required internal system parameters;
• In conjunction with the client ensure that user acceptance testing (UAT) is relevant and complete. This will include support of the UAT process;
• Go live support;
• Be an enthusiastic and flexible part of an evolving team and help us to grow and improve our capabilities as our customer base and product range expands.

 Skills Required:

• An experienced business analyst and or within an systems implementation role ( minimum 5 years’ experience)
• Experience working with Financial Markets software ideally with a  knowledge of Know Your Client, Investor Onboarding and Transfer Agency is preferred;
• A self-starter, able to work independently and as part of a team and has a diligent, organised and detail focused approach to their work;
• Highly motivated with excellent communication skills and  with the ability to work under pressure to deadlines - often in support of clients in different time- zones;
• Experience of business systems testing and implementation projects;
• Be available for international travel as required.

 What you will get in return

• Be part of a dynamic and fast-paced team that makes a genuine impact on revenue and sales pipeline;
• Develop a strong working knowledge of the FAC software and the context within which it operates;
• Opportunity to work with a diverse, agile and global team; and
• Competitive remuneration