Open Positions at Intercare Group South Africa

Role Description

• In this pivotal role, you will transform patient feedback, behavioural data, and operational metrics into actionable insights that drive strategic improvements in service delivery, digital engagement, and overall patient satisfaction across our healthcare ecosystem. If you have a passion for data-driven decision-making in healthcare and a commitment to enhancing patient experiences, this is your opportunity to make a meaningful impact.

KEY RESPONSIBILITIES

• Experience Data Collection: Gather and organize patient feedback and experience data from multiple sources; ensure data completeness, accuracy, and alignment with business and clinical goals.
• Insights Generation: Analyse data to identify trends, pain points, and improvement opportunities; deliver clear and actionable insights.
• Dashboarding & Reporting: Design and oversee the development of experience dashboards; ensure timely and accurate reporting of metrics.
• Service Design by Journey Mapping & Service Blueprinting: Drive journey mapping workshops; document patient touchpoints and friction areas; identify friction points and co-create solutions with stakeholders.
• Stakeholder Collaboration: Work with cross-functional teams to embed insights into decision-making; support implementation of experience initiatives; collaborate with clinical, operational, and digital teams.
• Predictive & Prescriptive Analytics: Apply statistical and advanced analytics models to forecast experience trends and identify improvement opportunities; contribute to prescriptive recommendations; recommend interventions to improve outcomes.
• Innovation & Continuous Improvement: Propose and test new methods for capturing and improving patient experience; track impact of implemented changes.
• Data Governance & Ethics: Ensure ethical use of patient data; maintain compliance with privacy regulations.
• Design & Implement Customer Centred Culture: Create and implement a framework to foster a customer-centric culture.
• Service Recovery: Track and report on the group’s service recovery performance. Training & Enablement: Help teams interpret and apply insights effectively.

Role Requirements
REQUIREMENTS

• Bachelor’s degree in Marketing, Business Analytics, Psychology, or related field (NQF 7 minimum).
• Minimum 2 years relevant experience.
• Experience with data visualization tools.
• Proficiency in statistical analysis.
• Familiarity with journey mapping techniques.
• Knowledge of healthcare experience metrics advantageous.

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Role Description

• The purpose of the position is to lead the strategic direction, performance reporting and experience design of Intercare’s marketing function across all healthcare facilities; driving patient acquisition, loyalty and brand strength through data-led insights, design thinking and integrated omnichannel strategies.

KEY RESPONSIBILITIES

• Develop and execute the group marketing & patient experience strategy aligned to business growth and clinical excellence.
• Lead patient journey design and continuous improvement across digital and physical touchpoints using design-thinking principles.
• Strengthen brand governance, reputation management, PR and crisis communication.
• Drive omnichannel digital marketing, performance marketing, CVM and marketing automation for key service lines (Primary Care, Dentistry, Sub-Acute, Day Hospitals).
• Build and deliver executive marketing dashboards linking activity to revenue, occupancy and patient growth.
• Lead market research, competitor analysis and patient insights to inform positioning and product-market fit.
• Manage and mentor a multidisciplinary marketing, digital and experience design team plus external agencies.

Role Requirements

• Bachelor’s Degree in Marketing, Business, Communications or related field, NQF 7 / Honours preferred.
• Minimum 5 years proven marketing leadership experience in a multi-site or service-based organisation (healthcare advantage).
• Demonstrated success in patient/customer experience design, digital transformation and data-driven marketing.
• Expert in analytics, reporting tools and performance dashboards.
• High-level competencies: Strategic leadership, analytical thinking, stakeholder management, communication, financial/budget management, team leadership and adaptability.
• Ability to work in a fast-paced, timeline-driven environment with infrequent travel and occasional overtime.

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Role Description
CRITICAL OUTPUTS

• Assess billing information and ensure correctness.
• Actively maintain stock management processes.
• Regularly maintain and review GOODX and SWITCH system set-up.
• Manage main receptionist staff members and rostering.
• Ensure maintenance of office equipment.
• Ensure that all accounts are properly followed up.
• Effective problem identification by utilizing the age analysis.
• Daily cash–up control and banking processes.
• Managing of all patient accounts and all functions relating to it.
• Responsible for managing the practice in the absence of the practice manager.

Role Requirements

• Minimum qualification: Grade 12
• A degree or diploma will be advantageous
• 2-3 Years' experience within office administration environment
• Previous experience within the healthcare industry advantageous
• GoodX system experience will be advantageous
• Computer proficiency essential
• MS Office 365 experience will be advantageous

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Role Description

• The Head of Human Capital Operations provides governance, leadership and oversight of HC processes across Intercare’s decentralised business units. Given Intercare’s geographically dispersed operations, the role plays a critical part in driving a unified and consistent approach to people practices and culture, regardless of location. It ensures compliant, efficient and standardised execution of people processes, while driving data integrity, process optimisation and legislative compliance to support high performance and organisational effectiveness.

 CRITICAL OUTPUTS

• Establish and govern standardised HC operational frameworks, SOPs and controls across all business units to ensure consistency, accountability and compliance.
• Ensure full alignment to labour legislation, company policies and audit requirements through strong monitoring, internal checks and documentation oversight.
• Oversee the accuracy, timeliness and quality of all employee lifecycle transactions, ensuring reduced errors, improved controls and consistent service delivery.
• Maintain governance over payroll inputs, validations, reconciliations and compliance, ensuring accuracy and integrity without performing transactional payroll duties.
• Optimise HC systems functionality, data integrity, reporting and dashboards through audits, validations and continuous enhancement.
• Provide oversight of workforce planning activities, including headcount tracking, vacancy reporting and talent acquisition governance across all business units.
• Enforce recruitment operational standards, approvals and compliance while resolving systemic issues or process bottlenecks.
• Serve as the senior escalation point for complex HC operational issues, providing solutions-focused support to management and business leaders.
• Strengthen collaboration between HC, Payroll, Finance and operational teams, ensuring seamless communication and service delivery.
• Identify operational inefficiencies and drive organisation-wide process improvements through redesign, automation and simplification.
• Cultivate a culture of continuous improvement, operational discipline, data accuracy and professional service delivery across HC operations.
• Drive measurable improvements in turnaround times, accuracy, compliance and user experience across all HC operational areas.

Role Requirements

• Bachelor’s degree in HR, Industrial Psychology or related field (postgraduate qualification advantageous)
• Minimum 7+ years HC operations experience (10+ years in a multi-site environment preferred)
• Strong knowledge of SA labour legislation, compliance and HC governance
• Proven experience implementing operational standards in a decentralised or multi-site environment
• 3+ years leadership or operational governance experience
• Experience in healthcare or service industries advantageous
• Strong stakeholder engagement, relationship building and communication capability
• High operational discipline, attention to detail and commitment to confidentiality
• Strong analytical skills, reporting capability and systems understanding
• Ability to manage complex operational environments and drive continuous improvement
• Willingness to travel for site visits when required

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Role Description

• The Debtors Manager is responsible for the end-to-end oversight, performance, and compliance of the debtors function across all Intercare Care Settings, with a focus on optimising cash flow, reducing debtor days, minimising bad debt, and ensuring professional engagement with patients, practices, and funders.

CRITICAL OUTPUTS

• Provide overall leadership and operational oversight of the debtors function across all Intercare Care Settings.
• Ensure full compliance with approved policies, SOPs, internal controls, legislative requirements, and audit standards.
• Ensure accurate system usage, record-keeping, reconciliations, suspense account management, and data integrity.
• Ensure all electronic payments are allocated accurately and within agreed turnaround times.
• Investigate and resolve unallocated payments, incorrect references, credits, refunds, and settlement discounts in line with approved processes.
• Ensure billing accuracy, correct capturing, and timely system corrections to protect revenue.
• Investigate and resolve short payments and ensure timely escalation with medical schemes and funders.
• Manage debtor ageing and actively drive the reduction of debtor days across Care Settings.
• Identify high-risk and problematic accounts and implement corrective and recovery actions.
• Manage write-offs, bad debt declarations, journals, account handovers, and recoveries in line with approval frameworks.
• Ensure professional, timeous handling of patient queries, complaints, and communications in line with service standards.
• Compile accurate monthly management reports, analyse trends, and collaborate with the Tariffs and Contracts Manager to address tariff, contract, and compliance issues.
• Lead, develop, and performance-manage the debtors team, ensuring ongoing training, accountability, and a results-driven culture.

Role Requirements

• Degree or Diploma in Finance, Accounting, or Credit Management is required.
• Professional qualification such as CA(SA), or a Post-Graduate Diploma in Credit Management will be advantageous.
• Atleast 3 years’ experience in Debtors or Accounts Receivable Management, preferably within the healthcare sector.
• Preference for 5+ years’ experience, including leadership or management role.
• Strong experience in healthcare billing, medical aid processes, revenue cycle management, and financial controls is highly adventageous.

Deadline:29th January,2026

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Role Description

• The Funder Relations and Contracting Manager is responsible responsible for the strategic management, implementation, and optimisation of all medical scheme, funder, and insurance agreements across Intercare Care Settings to ensure compliant billing, accurate tariff application, system integrity, and sustainable revenue growth.

CRITICAL OUTPUTS

• Maintain expert knowledge of all medical scheme, funder, and insurance network agreements applicable to Intercare Care Settings.
• Evaluate and recommend network participation aligned to patient demographics, clinical scope, fee structures, and growth strategy.
• Ensure all funder and network agreements are correctly implemented, governed, and adhered to across Care Settings.
• Act as the primary escalation point for contractual, tariff, billing, and compliance-related matters with funders and insurers.
• Monitor and evaluate the financial feasibility, profitability, and growth impact of network participation and contractual decisions.
• Obtain, maintain, and ensure accurate configuration of all tariffs on systems to support compliant and optimal billing.
• Identify incorrect tariff applications, implement corrective actions, and manage tariff changes timeously.
• Champion compliant coding and billing aligned to NRPL, SAMA, SADA, and funder-specific rules and agreements.
• Analyse monthly coding and billing reports to identify missed revenue opportunities, non-compliance, and over-servicing risks.
• Support practices during forensic audits and proactively mitigate financial, regulatory, and compliance risks.
• Develop, maintain, and deliver coding, billing, tariff, and funder training and guidelines for clinical, administrative, and finance teams.
• Build and maintain strong working relationships with funders, insurers, Care Settings, and internal stakeholders to support negotiation, dispute resolution, and sustainable revenue optimisation.

Role Requirements

• Relevant qualification at NQF Level 7 is required; NQF Level 8 will be advantageous.
• Minimum of 5 years’ experience in healthcare contracting, funder relations, or commercial healthcare roles.
• At least 2 years’ experience in a leadership or people management role.
• Preference for 7 years’ experience within a hospital group or large healthcare organisation.
• Proven exposure to high-value negotiations, complex stakeholder environments, and healthcare funding models.
• Advanced knowledge of medical scheme regulations, ICD-10, CPT coding, and private healthcare payment structures.

Deadline:29th January,2026

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Role Description

• The role supports nursing management, ensures adherence to clinical standards, and contributes to a patient-centred, efficient and safe care environment.

CRITICAL OUTPUTS

• Perform basic nursing duties as delegated, ensuring patient dignity, hygiene, safety and comfort at all times.
• Support multidisciplinary care activities and maintain accurate, compliant clinical documentation.
• Provide excellent customer service by communicating clearly with patients and families and escalating concerns where necessary.
• Ensure accurate charging of consumables, compliance with operational policies and adherence to Intercare values.
• Maintain a safe environment through proper handling of medical waste, reporting equipment faults and following OHS protocols.
• Demonstrate commitment to continuous learning and professional development.

Role Requirements

• Minimum NQF 4 qualification
• Minimum 2 years’ experience as a Care Worker (3 years advantageous)
• Strong communication, teamwork and attention to detail
• Ability to work under pressure with empathy and professionalism
• Shift work required; overtime as necessary
• Computer Literacy.

Deadline:21st January,2026