Debtors Manager - Intercare Corporate Services at Intercare Group South Africa

Role Description

• The Debtors Manager is responsible for the end-to-end oversight, performance, and compliance of the debtors function across all Intercare Care Settings, with a focus on optimising cash flow, reducing debtor days, minimising bad debt, and ensuring professional engagement with patients, practices, and funders.

CRITICAL OUTPUTS

• Provide overall leadership and operational oversight of the debtors function across all Intercare Care Settings.
• Ensure full compliance with approved policies, SOPs, internal controls, legislative requirements, and audit standards.
• Ensure accurate system usage, record-keeping, reconciliations, suspense account management, and data integrity.
• Ensure all electronic payments are allocated accurately and within agreed turnaround times.
• Investigate and resolve unallocated payments, incorrect references, credits, refunds, and settlement discounts in line with approved processes.
• Ensure billing accuracy, correct capturing, and timely system corrections to protect revenue.
• Investigate and resolve short payments and ensure timely escalation with medical schemes and funders.
• Manage debtor ageing and actively drive the reduction of debtor days across Care Settings.
• Identify high-risk and problematic accounts and implement corrective and recovery actions.
• Manage write-offs, bad debt declarations, journals, account handovers, and recoveries in line with approval frameworks.
• Ensure professional, timeous handling of patient queries, complaints, and communications in line with service standards.
• Compile accurate monthly management reports, analyse trends, and collaborate with the Tariffs and Contracts Manager to address tariff, contract, and compliance issues.
• Lead, develop, and performance-manage the debtors team, ensuring ongoing training, accountability, and a results-driven culture.

Role Requirements

• Degree or Diploma in Finance, Accounting, or Credit Management is required.
• Professional qualification such as CA(SA), or a Post-Graduate Diploma in Credit Management will be advantageous.
• Atleast 3 years’ experience in Debtors or Accounts Receivable Management, preferably within the healthcare sector.
• Preference for 5+ years’ experience, including leadership or management role.
• Strong experience in healthcare billing, medical aid processes, revenue cycle management, and financial controls is highly adventageous.

Deadline:29th January,2026