Dye & Durham Limited provides premiere practice management solutions empowering legal professionals every day, delivers vital data insights to support critical corporate transactions and enables the essential payments infrastructure trusted by government and financial institutions. The company has operations in Canada, the United Kingdom, Ireland, Australia ...
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We are seeking a dedicated and detail-oriented Implementation Consultant to join our dynamic team.
In this role, you will be responsible for guiding clients through the implementation of our software solutions, ensuring a seamless transition and optimal utilisation of our products. Your expertise will play a crucial part in enhancing client satisfaction.
Understand all the functionality within the GhostPractice system.
Installing and setting up software at clients.
Interviewing clients and their staff in order to understand their business and operational requirements.
Analysing the information that clients currently use to perform their duties.
Converting Non- Financial client's data from Legacy system into GhostPractice.
Managing and completing the conversion process between the conversions Team and Implementation Team.
Updating clients with latest GhostPractice version.
Train clients on all the functionality within the GhostPractice system.
Problem solving of client issues.
Functional testing of software.
Preparing and managing project plans.
Servicing clients in terms of their requirements of the GhostPractice system.
Meeting with clients and managing projects.
Key Responsibilities
Execute the strategy as expressed by the Executive Management team of the company.
Report directly to your Team Leader on all related activities.
Managing the Project assigned to you and making sure that all Milestones are met and the Project Launches as per project plan.
Attending to meetings with the client about the project.
Interviewing the client and understanding the client's processes and procedures in order to implement GhostPractice successfully.
Understanding and Analysing the client's data along with the client and converting and importing it into GhostPractice (Non-Financial).
Testing the integrity of the data along with the client.
Training Clients in a classroom setup or doing one-on-one training sessions with individual clients on GhostPractice.
Installing SQL and GhostPractice at the client if and when necessary.
Assisting the client with handholding and support during the Testing- and Launch phases.
Communicating project progress internally as well as to the client on a regular basis.
Ensuring that your client understands all the appropriate Financial and Management Reports in the system to assist them in better managing their business and staff.
Ensuring that all project related admin and documentation is completed and filed on GhostPractice and that all client signed documents are submitted to the Line Manager as well.
Skills, Knowledge & Expertise
Ability to handle multiple priorities and remain focused and organized.
Ability to effectively communicate verbally and in writing.
Proficiency in Microsoft Office products.
Understand all the functionality within the GhostPractice system.
Effectively manage Project Milestones and Due Dates.
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