Implementation Consultant at Visa

About the Job

Job Description

• This position serves as Visa Project Manager for implementation services provided to Clients (Banks, Fintech, Payment service providers).  This is an individual contributor responsible for solving complex problems and taking a broad perspective to identify innovation solutions.  This role serves to gather and document project requirements while providing client consultative guidance on Visa regulations, fees, features and functionality.

In this role, you are expected to:

• Provide project management support to Visa clients and processors to ensure client expectations are exceeded
• Coordinate directly with client to analyze card program setup requirements to implement Visa products and services to support the business and formulate implementation solutions
• Report client project accomplishments and deliverables to management on weekly or monthly basis
• Confidently manage client projects in parallel to product developments and a changing landscape
• Manage non-routine, complex processing requests, as well as short term tactical and strategic customer initiatives
• Proactively identify opportunities for process improvement to improve team efficiencies and project delivery to clients
• Build and enhance positive working relationships with key Visa client institutions, processors and internal stakeholders
• Build a cohesive global workgroup and involve those global workgroups in communications and decision-making.
• Prepare and maintain detailed project plans, status reports, and issues logs
• Represent client system and operational requirements to internal Visa organizations. Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently and having a professional demeanor
• Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments
• Assume appropriate decision-making authorities to ensure flawless execution of project objectives
• Coordinate internal Visa resources to ensure delivery on commitments
• This position requires off scheduled work including late evenings / weekends in support of client and company configuration changes and associated post-production validation
• This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused.
• As a candidate, you should have:
  • Bachelor’s degree in Computer Science, Information Technology or equivalent work experience in a business analyst role in software or financial services
  • Requires a minimum of 8+ years’ of Information Technology system knowledge with good understanding of project management, technology and applications
  • Experience in retail banking, card schemes or new technologies that are applicable to the payment industry
  • Good working knowledge of Visa’s payment processing systems including message routing, authorization, clearing & settlement and client connectivity a plus.
  • Candidate is required to interact with stakeholders in US / India / Singapore, hence the ability to speak/write English fluently is a must

Language Skills:

• English-Required