Implementation Engineer at Hollard Insurance

Job Purpose

• The Implementation Engineer ensures successful deployment and ongoing maintenance of complex systems. Efficiently managing system configuration and integration is central to the Implementation engineer’s responsibilities. Collaboration and continuous improvement promote operational excellence and enhance customer satisfaction.

Key Responsibilities

• Functionality Customization via IDIT Setup Wizards

Customizing system functionality ensures support for a wide range of insurance products and workflow processes. IEs should be able to:

• Use IDIT Product Designer/Manager setup wizard to create/update products They should be able to add/update:
• Covers
• Underwritings
• Clauses
• Product definition parameters
• Define Organization Hierarchy for the insurance company

Use Security manager setup wizard and be able to:

• Create Roles and Privileges and attach/remove them for specific user(s)
• Define Organization Hierarchy for the insurance company
• Use Workflow Builder setup wizard and must be able to :Create/Update Manual Actions, Events,
• Follow up tasks, Queues and setup escalation levels as required

Define workflows by attaching relevant events, tasks and document correspondences to required system or manually created actions
Use IDIT Document Manager and Sapiens Docs MS word plugin and must be able to :

• Create data dictionary tags to be used for printing specific data points from system to the document template
• Define/Update various incoming/outgoing document types viz a viz Regular File, SMS, Emails
• Create and design above mentioned document templates

Customizing system functionality ensures support for a wide range of insurance products and workflow processes. IEs should be able to:

• Use various setup wizards under Settings & Utility menus of IDIT, Using the wizard they must be able to :Setup various Payment Plans as per business needs
• Setup GL codes and perform GL mapping for IDIT transaction types against provided GL account codes
• Setup Dunning (Non-Payment) steps and actions

Use Loss Event and Litigation Setup Builder and should be able to:Add/Update new damage codes for Claims

• Create/Update Reserves and Payment templates via the setup wizard
• Add/Update Loss Event Agenda Setup builder

IEs should also be able to maintain reference table values via Setup Builder wizard. They must be able to:Add/Update values for specific master reference tables, for e.g., tables created to store values in Drop-down fields used across the system

• Upload and populate reference tables with large volumes of data using upload wizard of IDIT
• Use IDIT Rule Editor and be able to define/update business rules using data dictionaries and coefficients
• IEs should be able to define/adjust system parameters (Product Version and Application) to tailor the IDIT PAS to specific business requirements.
• Closely work with BAs and be proficient in the knowledge of understanding and using IDIT Setup workbooks created by BAs
• Maintenance of certain agreed IDIT setup workbooks following new additions or updates
• Must be able to create various Agreement types used by the system for eg: Agent Commission Agreement, Collective agreements
• Must be able to understand the functionality implemented and perform Unit Testing before promoting to Testing team
• Should be able to use IDIT’s Promotion Manager tool
• Should be able to create and manage promotions (which are set of SQL statements generated by the system) and the IEs are responsible to commit their changes under a promotion.
• IEs are expected to have working knowledge of release process from Dev to SIT environment (using CI pipeline)
• Should be able to analyse defects related to setup and provide resolutions

Required Knowledge and Experience    

• 3–6 years in insurance tech implementation or systems integration
• Experience with platforms like Guidewire, Duck Creek, Tial, Sapiens or proprietary insurer systems; REST/SOAP APIs; SQL; XML/JSON |

Required Knowledge and Skills

• Deep understanding of short-term insurance products (motor, property, liability, commercial lines)
• Familiarity with FSCA, POPIA, and insurance compliance frameworks
• Strong communication, stakeholder management, and analytical thinking
• Good conceptual, analytical, mathematical skills
• Strong techno-functional orientation, with understanding of IT Landscape, Object Orientation, multi-tier Application, Database Design & the readiness to understand business processes, interesting calculations, SQL queries
• Ability to match between customer functional requirements and application system functionalities
• Good verbal and written communication skills
• Good learner and self-starter, and a team player, ready for the next challenge - wherever it may be

On the job training/familiarisation time

• 3 months

Educational Requirements    

• Bachelor's in IT, Computer Science, or Insurance-related field