Jobs at Hollard Insurance

Job Purpose:

• To lead, manage and optimise workforce operations across Client Services and the Administration & Indexing teams. This role ensures resources are dynamically aligned to business demand, driving service excellence, operational efficiency, and effective task distribution based on staff skills and capacity.

Key Responsibilities:

• Manage a cross-functional team across client service, admin, and indexing units
• Allocate tasks and shift resources dynamically based on skillset, business volume, and priority
• Implement agile workforce planning and reallocation models to improve efficiency and reduce bottlenecks
• Partner closely with both Admin and Client Service managers to align on daily and long-term goals
• Monitor KPIs across all units; implement coaching plans and targeted interventions as needed
• Ensure quality standards, service level agreements, and compliance metrics are consistently met
• Support and track individual and team performance through regular audits and reviews
• Drive end-to-end optimization of admin, client service, and indexing workflows
• Identify opportunities to cross-skill staff for greater flexibility and coverage
• Lead continuous improvement initiatives and collaborate on change management projects
• Build a high-performance, agile, and adaptable team culture
• Lead daily huddles, training sessions, and development planning
• Manage workforce engagement and retention through structured leadership and support
• Deliver consistent workforce reporting to Admin and Client Service managers
• Identify and escalate operational or financial risks in workflow and task assignments

Required Knowledge and Experience    

• Strong understanding of client servicing, admin processing
• Ability to manage cross-functional teams and flex resources based on need
• Leadership experience in the long-term insurance industry
• Experience in the role/ Similar role 

Educational Requirements    

• Matric
• Post matric studies/qualification an advantage
• RE5

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Job Purpose

• The Implementation Engineer ensures successful deployment and ongoing maintenance of complex systems. Efficiently managing system configuration and integration is central to the Implementation engineer’s responsibilities. Collaboration and continuous improvement promote operational excellence and enhance customer satisfaction.

Key Responsibilities

• Functionality Customization via IDIT Setup Wizards

Customizing system functionality ensures support for a wide range of insurance products and workflow processes. IEs should be able to:

• Use IDIT Product Designer/Manager setup wizard to create/update products They should be able to add/update:
• Covers
• Underwritings
• Clauses
• Product definition parameters
• Define Organization Hierarchy for the insurance company

Use Security manager setup wizard and be able to:

• Create Roles and Privileges and attach/remove them for specific user(s)
• Define Organization Hierarchy for the insurance company
• Use Workflow Builder setup wizard and must be able to :Create/Update Manual Actions, Events,
• Follow up tasks, Queues and setup escalation levels as required

Define workflows by attaching relevant events, tasks and document correspondences to required system or manually created actions
Use IDIT Document Manager and Sapiens Docs MS word plugin and must be able to :

• Create data dictionary tags to be used for printing specific data points from system to the document template
• Define/Update various incoming/outgoing document types viz a viz Regular File, SMS, Emails
• Create and design above mentioned document templates

Customizing system functionality ensures support for a wide range of insurance products and workflow processes. IEs should be able to:

• Use various setup wizards under Settings & Utility menus of IDIT, Using the wizard they must be able to :Setup various Payment Plans as per business needs
• Setup GL codes and perform GL mapping for IDIT transaction types against provided GL account codes
• Setup Dunning (Non-Payment) steps and actions

Use Loss Event and Litigation Setup Builder and should be able to:Add/Update new damage codes for Claims

• Create/Update Reserves and Payment templates via the setup wizard
• Add/Update Loss Event Agenda Setup builder

IEs should also be able to maintain reference table values via Setup Builder wizard. They must be able to:Add/Update values for specific master reference tables, for e.g., tables created to store values in Drop-down fields used across the system

• Upload and populate reference tables with large volumes of data using upload wizard of IDIT
• Use IDIT Rule Editor and be able to define/update business rules using data dictionaries and coefficients
• IEs should be able to define/adjust system parameters (Product Version and Application) to tailor the IDIT PAS to specific business requirements.
• Closely work with BAs and be proficient in the knowledge of understanding and using IDIT Setup workbooks created by BAs
• Maintenance of certain agreed IDIT setup workbooks following new additions or updates
• Must be able to create various Agreement types used by the system for eg: Agent Commission Agreement, Collective agreements
• Must be able to understand the functionality implemented and perform Unit Testing before promoting to Testing team
• Should be able to use IDIT’s Promotion Manager tool
• Should be able to create and manage promotions (which are set of SQL statements generated by the system) and the IEs are responsible to commit their changes under a promotion.
• IEs are expected to have working knowledge of release process from Dev to SIT environment (using CI pipeline)
• Should be able to analyse defects related to setup and provide resolutions

Required Knowledge and Experience    

• 3–6 years in insurance tech implementation or systems integration
• Experience with platforms like Guidewire, Duck Creek, Tial, Sapiens or proprietary insurer systems; REST/SOAP APIs; SQL; XML/JSON |

Required Knowledge and Skills

• Deep understanding of short-term insurance products (motor, property, liability, commercial lines)
• Familiarity with FSCA, POPIA, and insurance compliance frameworks
• Strong communication, stakeholder management, and analytical thinking
• Good conceptual, analytical, mathematical skills
• Strong techno-functional orientation, with understanding of IT Landscape, Object Orientation, multi-tier Application, Database Design & the readiness to understand business processes, interesting calculations, SQL queries
• Ability to match between customer functional requirements and application system functionalities
• Good verbal and written communication skills
• Good learner and self-starter, and a team player, ready for the next challenge - wherever it may be

On the job training/familiarisation time

• 3 months

Educational Requirements    

• Bachelor's in IT, Computer Science, or Insurance-related field

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Job Purpose:

• To actively maintain partner and client relationships and ensure that needs and challenges are resolved timeously with innovative solutions. This is done through engagement and collaboration at appropriate levels with partners and clients.
• Critical to this role is the coordination and integration of various parts of the Hollard business and the partner’s business.

This role is also responsible for:

• The execution of strategic initiatives related to specific partners and clients
• To bring the 5 pillars of account management together
• Accurate interpretation of business data analysis to inform business decisions
• Oversee the planning and execution of campaigns and product launches.

Key Responsibilities:

Operational Delivery

• Implementation of strategic initiatives across different partnerships.
• Accurate weekly and monthly reporting of performance measures.
• Sign off on policy documentation and branding of documents.
• Management of the P&L through ensuring accuracy and relevance of figures.
• Identify and reporting on service delivery failures.
• Contribute to various cross functional forums to improve efficiencies in other areas.
• Ensure adherence to SLA’s.

Grow existing business

• Initiate, prepare and develop strategy and product workshops within a compliance and legal framework
• Actively drive and coordinate all sales

Grow new business

• Development of marketing plan
• Demonstrate an understanding of the partner’s core business
• Compile business proposals and set up documents for new schemes
• Actively participate in product design sessions

Relationship Management

• Identify new business opportunities with partners/clients through regular contact and interaction.
• Monthly partner engagements to enhance business relations.
• Resolve queries, handle conflict and continually build healthy business relations.
• Coordination of internal stakeholders/experts to enable smooth operations.
• Ensure the terms and conditions of the SLA are met and enforced in the partnership.
• Ensure open communication channels between partnerships and other divisions within Hollard Life Solutions and the Hollard Group.

Knowledge management

• Compile training material and present to relevant parties in partnerships
• Warehousing of mission critical documentation related to partnership management

Lead others

• Liaise with both external and internal administration centres and other key Stakeholders

Required Knowledge and Experience    

• 5 years industry experience
• Strong interpersonal and communication skills
• Financial acumen
• Business acumen

Educational Requirements    

• Industry Credits
• Degree in Business Management related qualification

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Job Purpose

• The Facultative Re Insurance accountant will be responsible for the preparation & submission of facultative claims statements; collections of fac claims recoveries & allocation of cash; reconciliation of specific fac claims related GL accounts, trial balance and LOB system. This person will need to be both relationship orientated, and deadline driven in order to perform successfully in this role.

Key Responsibility: 

• Review of process to ensure that any Fac RI premiums entries, claims entries or documents issues that are identified/queried by reinsurers are resolved monthly.
• Review of the completeness of claims documents sent to the reinsurers by the branches and COE’s daily.
• Risk Management: Ensure compliance with accounting practice applicable to insurers/reinsurers, good governance and risk management practice as well as laws and regulations.
• RI procedure guide: Responsible for continuous update of the Fac Claims RI standard procedure guide and send it out to and familiarise the claims handlers.
• FAC system and process training – provide system and process training to the branches to increase awareness on SOP, ensure accurate data is processed on the system and to improve the quality of documentation that is sent to the reinsurers.
• Trial balance: Prepare and reconcile to the GL on monthly basis.
• Monthly Fac RI claims paid statements: review and submit the RI statements to both local and foreign reinsurers. Monthly monitoring & aging of the international debtors’ & creditor’s age analysis report alienated per currency with the aim of reducing the outstanding amounts to 6 months.
• Monthly Fac RI OCR claims statements: review and submit the claims reserves to both local and foreign reinsurers.
• Reinsurance data reconciliation: reconcile RI cube to OCR & claims paid statements.
• Reporting & Review: Monitoring movements on large losses
• Review: and align all reinsurance FAC claims processes for compliance with Hollard internal processes as well as industry best practise.
• Banks and cash clearing: identifying deposits in the bank statement & allocations of receipts on Ekundu & preparation of allocations (All currencies)
• Reconciliation: RI claims, premiums and the bank
• Ledger posting: Submit the ledger entries.
• Write offs: Prepare & submission of write offs on monthly basis for amounts above mandate.
• Various monthly and quarterly reports

Required Knowledge and Experience    
Required Experience

• General FAC Reinsurance experience and understanding of placements
• Ability to interact with various stakeholders
• Insurance / Reinsurance Accounting

Knowledge:

• PC literate (Advanced MS Office, Great Plains an advantage, Ekundu an advantage)
• Technical insurance accounting, financial and management accounting
• Knowledge of systems and controls

Skills :

• Customer service orientation
• Time management skills
• Excellent interpersonal communication skills
• Analytical thinking skills
• Good planning and organizing skills

Personal Qualities:

• Accuracy and attention to detail
• Deadline / Delivery Driven
• Initiative and proactivity

Educational Requirements    
Required Qualifications

• Matric/Senior Certificate
• B Comm or related qualification would be an advantage
• Re Insurance / Insurance Accounting experience 

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Job Advert Summary    

• Hello… an exciting new opportunity has just become available in our Risk and Underwriting Division | Hollard Insure Business Unit.  We are looking to recruit a Head of Pricing.

Role Objectives:

• Provide unified strategic and technical leadership for pricing across Personal Lines, Commercial and Specialty lines. Own the end-to-end pricing capability from data ingestion and model development to deployment, monitoring and portfolio action while modernising the stack and driving adoption of secondary-perils and climate-aware techniques. Ensure performance transparency and financial alignment of pricing data to Finance actuals across the organisation.

Strategic Outcomes (What success looks like)

• Modernised pricing data foundation: A single, governed ingestion layer (first-party, partner and external peril or climate feeds) with documented lineage, quality rules and privacy or compliance controls; reliable joins to policy, claims and finance datasets.
• Finance-reconciled reporting: A standard pricing management reporting framework where pricing measures such as Actual versus Expected, price strength, uplift, elasticity, retention and mix reconcile to finance (ledger and business intelligence) at agreed tolerances and timelines.
• Model excellence and adoption: Generalised linear model and machine learning rating frameworks deployed with disciplined model operations; measurable lift versus baselines; consistent calibration across lines; rapid rollout cadence.
• Secondary-perils leadership: Systematic use of hail, flood, wildfire and wind vulnerability views and peril scores in pricing and underwriting rules; scenario and return-period sensitivity built into portfolio steering and renewal actions.
• Commercial impact: Clear price-for-risk, improved return on capital and loss ratio targets met per portfolio; visible playbooks for broker negotiations and effective renewal pricing strategies.
• One-team operating model: A Pricing Centre of Excellence with segment focus, shared tooling, unified governance and reduced vendor or tool duplication.

Key Responsibilities:

Pricing Strategy and Governance

• Set enterprise pricing strategy in conjunction with the CUO across Personal Lines, Commercial and Specialty; harmonise philosophy, documentation and guardrails.
• Establish & Chair the Pricing Committee; align decision rights with Reinsurance, Corporate Actuarial, Finance, Distribution and Technical Underwriting.
• Own model risk governance, validation cadence and change control for rate deployment, including rollback criteria.

Data Ingestion, Quality and Financial Reconciliation

• Build the modern ingestion layer across policy and claims, quote and bind, broker, binder -holder, telematics or Internet of Things, geospatial, vendor data and climate or secondary-perils datasets; define metadata, lineage and quality thresholds.
• Lead pricing-to-Finance reconciliation: design bridging logic, tolerance bands and monthly sign-off workflow; publish a single source of truth management information pack.
• Establish data service-level agreements covering latency, completeness and accuracy, as well as data-issue escalation paths.

Modelling and Analytics

• Oversee generalised linear models, tree-based machine learning and other non-linear techniques; ensure stability, interpretability and fairness.
• Integrate peril scores and hazard intensity measures (hail, flood, wildfire, convective storm) into technical price, underwriting rules and segmentation.
• Partner with Reinsurance on capital, excess of loss and catastrophe considerations; quantify price–capital trade-offs in model choices.

Deployment, Monitoring and Portfolio Steering

• Industrialise deployment across rating engines with continuous integration and continuous delivery, champion testing frameworks and controlled pilots.
• Run portfolio dashboards for Actual versus Expected, impact analysis and price strength ratio; convert insight into pricing actions and broker playbooks.
• Lead renewal of pricing frameworks and elasticity-aware strategies to maximise retention at target margin.

Required Knowledge and Experience    
Skills and experience

• 8-12 or more years of property and\or casualty pricing across multiple lines; prior team leadership across Personal Lines and Commercial and Specialty.
• Demonstrated rollout of modern pricing platforms and cloud-based data pipelines; strong Python and SQL skills, with experience supervising generalised linear models and machine learning models in production.
• Hands-on integration of secondary-perils and convective-storm views into pricing and underwriting decision-making; familiarity with reinsurance capital interactions.

Technical Skills (must-have)

• Modelling: generalised linear models, regularisation, tree-based machine learning; calibration and stability; uplift and elasticity measurement; price strength analysis.
• Tooling: Python andSQL; rating platforms such as Radar or Earnix; version control; feature stores; application programming interface-based rating.
• Data and cloud: data modelling, ingestion frameworks, data quality rules and lineage; patterns on Microsoft Azure (preferably), Amazon Web Services or Google Cloud Platform for analytics.
• Perils and climate: use of vendor hazard layers and vulnerability functions; portfolio hot-spotting and mitigation levers; integration into rates and referral rules.

Educational Requirements    

• Fellow Actuary (Actuarial Society of South Africa, Institute and Faculty of Actuaries or equivalent), or near qualified with an exceptional pricing leadership record; an advanced degree in statistics or data science is beneficial.

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Job Purpose

• To develop and maintain strong, effective relationships with brokers in order to attract and grow a profitable portfolio, ensuring a deep understanding of broker needs and delivering proactive portfolio management.

Key Responsibilities

• Sales and Marketing: Obtain new business from brokers and develop relationships with existing and new brokers. Manage the growth (including organic growth) of the division.  Sell Hollard products to brokers and/or agents using consultative selling techniques. Contribute to effective marketing of the Company products by answering questions, resolve problems on topics such as policy status, billing, etc, and explaining new or revised products and processes.  Make presentations to brokers and/or agents
• Account Management: Meet goals for volume and value of quality new business quoted and written within company guidelines. Management of own portfolio. Recommend or implement changes to improve productivity, profitability, growth and the quality of assigned book of business. Service, grow and maintain renewal policies. Confirm rating and cover on endorsements requested. Review segment profit/growth results and trends to recommend and implement action plans to produce profitable underwriting results. Ensure that all premiums are received and up to date on all accounts in portfolio. In collaboration with credit control review and discuss all outstanding premiums and arrears with Brokers on a monthly basis.
• Underwriting/Risk Analysis Analyze qualitative and quantitative data prepared by brokers to provide approval for risk selection and acceptance, coverage and price.  Recommend creative alternatives in regards to rating plans, coverage and payment plans. Decline unsuitable risks.  Ensure that policy transactions (quotes, new business, endorsements, renewals, post loss, cancellations) are issued and changes recorded accurately and in a timely manner by rating and/or capturing transactions to the core business system.  Ensure reinsurance is in place, where applicable.                                                            

Required Knowledge and Experience    
Required Knowledge, Skills and Experience

• More than 6 relevant short term insurance experience. 
• Sales and Relationship Management are key competencies for this role 
• Must have excellent communication skills (including writing and presentation skills); 
• Must demonstrate the ability to negotiate effectively 
• Must have the ability to analyse and understand data from reports, portfolios, and market trends. 
• A sound understanding of the TCF principles 

Educational Requirements    
Required Qualifications

• Matric
• BCom degree or relevant business qualification
   

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Job Purpose

• To develop and maintain strong, effective relationships with brokers in order to attract and grow a profitable portfolio, ensuring a deep understanding of broker needs and delivering proactive portfolio management.

Key Responsibilities

• Sales and Marketing: Assist the Broker Consultant to sell Hollard products to brokers and/or agents using consultative selling techniques. Contribute to effective marketing of the Company products by answering questions, resolve problems on topics such as policy status, billing, etc, and explaining new or revised products and processes. ?  
• Risk Management:  Credit control procedures, loss ratios, broker/agent agreements, ensure compliance with rating, underwriting principles and reinsurance. 
• Relationship Management: Interact frequently with brokers and/or agents. 
• Customer service: Provide timely and professional customer service to stakeholders.   
• Effective communication: Communicate as needed with stakeholders to obtain information needed to complete screening and transactions, etc.?          
• Reporting: Assist when required in producing reports eg. sales trends reports.  
• Innovation: Participate with senior management in initiatives around product development, processes, policy and strategy. 
• Continuous Process Improvement and Compliance: Adhere to and maintain standards pertaining to sales processes and recommend improvements. 
• General: When required perform any other duties necessary for the operational effectiveness of the company that is within your ability and scope. 
• TCF:  Ensure that customers are treated fairly. 
• Employee Growth: Take responsibility for your own career growth and have regular discussions with relevant role players 

Required Knowledge and Experience    
Required Knowledge, Skills and Experience

• 3-5 years’ related short term insurance experience 
• Must demonstrate good communication skills, both verbal and written, to effectively interact with internal and external stakeholders. 
• Sales and marketing skills are key for this role.  
• The successful candidate must possess strong relationship management skills to foster trust, collaboration, and long-term engagement with internal and external stakeholders. 
• Must have a sound understanding of the TCF (Treating Customers Fairly) principles. 
• Act as a Hollard brand advocate - South Africa’s favourite insurer and adopt the Hollard Way.  

Educational Requirements    
Required Qualifications

• Matric 
• NQF 4 Insurance qualification or equivalent advantageous 
• RE advantageous 

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Job Advert Summary    

• Hello… an exciting new opportunity has just come available in our?Hollard Insure, Marine Department (Broker Distribution). We are looking to recruit an Internal Broker Consultant. 

Role Objectives: 

• Support to Broker Consultants in processing all sales transactions assigned, within the set standards required by the company thus contributing to the productivity of the area   
• Assist the Broker Consultant to develop and maintain effective business relationships with brokers in order to attract develop and retain profitable business.   
• Enhance the image of the company through the continuous delivery of efficient and effective customer service. 

Key Responsibities: 

• Sales and Marketing: Assist the Broker Consultant to sell Hollard products to brokers and/or agents using consultative selling techniques. Contribute to effective marketing of the Company products by answering questions, resolve problems on topics such as policy status, billing, etc, and explaining new or revised products and processes.    
• Account Management:  Support Broker Consultants to meet goals for volume and value of quality new business quoted and written within company guidelines, by managing all accredited brokers, process all quotes assigned, update quote register, complete the new business worklist and responsible for follow up, processing all renewals under 65% loss ratio for preparation to negotiate with brokers, processing and following up all declaration letters, follow up and confirmation of surveys and following up on Risk Recommendations, prepare all new business closings prior to handing over to underwriting for processing.  
• Risk Management:  Credit control procedures, loss ratios, broker/agent agreements, ensure compliance with rating, underwriting principles and reinsurance. 
• Underwriting/Risk Analysis: Analyse qualitative and quantitative data prepared by brokers to provide approval for risk selection and acceptance, coverage and price.  Recommend creative alternatives in regards to rating plans, coverage and payment plans. Ensure reinsurance is in place where applicable. 
• Relationship Management: Interact frequently with brokers and/or agents.

Required Knowledge and Experience    
Required Knowledge, Skills and Experience

• At least 3 years’ Marine insurance experience 
• Good communication skills (including writing and presentation skills) 
• Negotiation skills (internal & external) 
• Relationship management skills (have the right approach with the right people) 
• Analysis and interpretation of data pertaining to assigned books, reports and market conditions 

Educational Requirements    
Required Qualifications

• Matric 
• NQF 4 Insurance qualification or equivalent advantageous 
• RE advantageous 

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Job Advert Summary    

• Hollard Group Risk (HGR) is a specialist Group Risk underwriter and focuses on the provision of group covers in South Africa.
• The pricing team is an operational support division to HGR, pricing group risk products offered to new and existing clients by assessing and assisting in managing the associated risk. We are looking to recruit a Graduate : Group Risk Pricing Analyst based in Cape Town

Key Outputs:

• Keeping track of new and existing work items and ensuring that the deadlines are met
• Processing of quotes/renewals and completion of quote documents
• Producing and assist in peer checking of team members’ final quote documents
• Ensuring all finalised quotes/renewals are correctly filed and up to date
• Ensuring all pending and finalised work items are updated accordingly on the task register
• Liaise with business consultants on delivery of Group Risk quotations and meet SLA’s set
• Attend meetings with various stakeholders as required
• Ensure effective communication between all stakeholders including clients, reinsurers, brokers and sales team with a view to build and maintain good stakeholder relationships and meet expectations
• Ensure accurate and timeous provision of information
• Quality control of output

Required Knowledge and Experience    

• A self-managed individual
• Attention to accuracy and detail
• Ability to use initiative, prioritise and make decisions
• Ability to engage and build relationships with stakeholders
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to adapt and collaborate effectively with team members.

Educational Requirements    

• Minimum requirement: Matric.
• Bachelor's degree in a related field are preferred. Recent graduates are encouraged to apply.
• Excellent computer skills (Excel, Word, Powerpoint