Key Accounts Manager at Hollard Insurance

Job Purpose:

• To actively maintain partner and client relationships and ensure that needs and challenges are resolved timeously with innovative solutions. This is done through engagement and collaboration at appropriate levels with partners and clients.
• Critical to this role is the coordination and integration of various parts of the Hollard business and the partner’s business.

This role is also responsible for:

• The execution of strategic initiatives related to specific partners and clients
• To bring the 5 pillars of account management together
• Accurate interpretation of business data analysis to inform business decisions
• Oversee the planning and execution of campaigns and product launches.

Key Responsibilities:

Operational Delivery

• Implementation of strategic initiatives across different partnerships.
• Accurate weekly and monthly reporting of performance measures.
• Sign off on policy documentation and branding of documents.
• Management of the P&L through ensuring accuracy and relevance of figures.
• Identify and reporting on service delivery failures.
• Contribute to various cross functional forums to improve efficiencies in other areas.
• Ensure adherence to SLA’s.

Grow existing business

• Initiate, prepare and develop strategy and product workshops within a compliance and legal framework
• Actively drive and coordinate all sales

Grow new business

• Development of marketing plan
• Demonstrate an understanding of the partner’s core business
• Compile business proposals and set up documents for new schemes
• Actively participate in product design sessions

Relationship Management

• Identify new business opportunities with partners/clients through regular contact and interaction.
• Monthly partner engagements to enhance business relations.
• Resolve queries, handle conflict and continually build healthy business relations.
• Coordination of internal stakeholders/experts to enable smooth operations.
• Ensure the terms and conditions of the SLA are met and enforced in the partnership.
• Ensure open communication channels between partnerships and other divisions within Hollard Life Solutions and the Hollard Group.

Knowledge management

• Compile training material and present to relevant parties in partnerships
• Warehousing of mission critical documentation related to partnership management

Lead others

• Liaise with both external and internal administration centres and other key Stakeholders

Required Knowledge and Experience    

• 5 years industry experience
• Strong interpersonal and communication skills
• Financial acumen
• Business acumen

Educational Requirements    

• Industry Credits
• Degree in Business Management related qualification