Implementation Lead at WPP

What you'll be doing:

• Oversee Wrike EMEA regional workflow tool project and delivery roadmap
• Lead and manage the EMEA team of Implementation Managers.
• Focus on establishing the base Wrike service offering and engagement model with vendor to control initial project onboarding
• Facilitate technical discussion to agree base solution architecture and implementation model
• Lead setup, configuration, build and integration activities – maintaining best practice, consistency and standardization between existing and new implementations.
• Assist with the design, architecting and implementation of data integrations to support workflow and automation improvements.
• Manage vendor and review service/SLAs
• Ensure smooth handoffs pre/post onboarding - collaborating with support teams, end user groups and all stakeholders.
• Report to the Global Product Owner and steering group on implementation progress, issues, risks and changes.
• Lead Wrike superuser forums - ensure immediate business needs are managed and contracting aligns with Global agreement. Promote re-use, common solutions and workflows
• Wrike Platform Operations - contact point for maintenance, upgrades, security reviews, audits, etc.
• Undertake some super-admin duties as defined by the global platform standard operating procedure

What you'll need:

• Bachelor's/master’s degree in Information Systems, Technology, Business Management, or related degree; or equivalent combination of education and work experience
• Demonstrable experience in the implementation of workflow tools – (specific Wrike experience is beneficial but not required)
• Experience in digital transformation programs within large organizations
• Knowledge and experience in project management methodologies such as Agile/PMI/Lean
• Experience of working in a technical environment with APIs and Integrations, including API protocols and formats (e.g. SOAP, REST, XML and JSON)
• Experience in business analysis, requirements elicitation, business process engineering, as-is and to-be mapping, BPMN, etc.
• Highly organized, excellent planning skills with strong business change background
• Has sufficient credibility and gravitas, and ability to work with and relate to a highly demanding internal stakeholder base
• A direct, straightforward style, able to cut to the core quickly
• Excellent people and team management skills, able to manage upwards and influence in a complex environment (matrixed and across multiple physical locations)