In-Store Agent (Gauteng & Western Cape) at M-KOPA

Your Impact:

• Sales & Customer Engagement
  Sell financed phones, cash phones, and SIM cards. Greet customers warmly, explain product features and financing options, and help them choose the right solution.

• Customer Support & Service
  Assist with RICA registration, payments, and after-sales support. Handle queries and complaints professionally, ensuring every customer leaves satisfied.

• Brand Representation
  Maintain a clean, organised counter and display area. Uphold M-KOPA’s brand standards and retail partner store rules at all times.

• Stock Management
  Track and count stock daily. Receive deliveries, support field reps collecting or returning stock, and report discrepancies. Complete daily paperwork and assist with monthly stock takes.

• Team Collaboration
  Communicate regularly with your Field Sales Manager and Channel Operations Manager. Share updates, flag issues, and contribute to a high-performing retail team.

Must-Have Qualifications:

• Demonstrable experience in retail or sales, ideally in mobile or consumer electronics.

• Proven ability to sell consultatively, handle objections, and close deals in a fast-paced environment.

• Strong attention to detail and accuracy in stock handling and reporting.