Senior Trainer at TTEC

What you’ll be doing: 

• Senior trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings. L&LD Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards.

What you’ll bring to us:

• Achieve 100% of training completion goals.
• Learn key business objectives, timeframes, and requirements associated with each training goal and class.
• Understand and Improve the key success metrics associated with training goals.
• Deliver excellent customer service and communication.
• Escalate training issues as appropriate

What skills you’ll need:

• 1-2 years’ experience in training and/or adult learning
• Strong understanding of TTEC 's business, core values, and goals
• High customer service orientation
• Great interpersonal skills in dealing with a diverse population
• Strong coaching shills
• Strong attention to detail and desire to follow procedures
• Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly
• Call center experience