TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology.
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Senior trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings. L&LD Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards.
What you’ll bring to us:
Achieve 100% of training completion goals.
Learn key business objectives, timeframes, and requirements associated with each training goal and class.
Understand and Improve the key success metrics associated with training goals.
Deliver excellent customer service and communication.
Escalate training issues as appropriate
What skills you’ll need:
1-2 years’ experience in training and/or adult learning
Strong understanding of TTEC 's business, core values, and goals
High customer service orientation
Great interpersonal skills in dealing with a diverse population
Strong coaching shills
Strong attention to detail and desire to follow procedures
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly
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