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Your Impact:
Sales & Customer Engagement
Sell financed phones, cash phones, and SIM cards. Greet customers warmly, explain product features and financing options, and help them choose the right solution.
Customer Support & Service
Assist with RICA registration, payments, and after-sales support. Handle queries and complaints professionally, ensuring every customer leaves satisfied.
Brand Representation
Maintain a clean, organised counter and display area. Uphold M-KOPA’s brand standards and retail partner store rules at all times.
Stock Management
Track and count stock daily. Receive deliveries, support field reps collecting or returning stock, and report discrepancies. Complete daily paperwork and assist with monthly stock takes.
Team Collaboration
Communicate regularly with your Field Sales Manager and Channel Operations Manager. Share updates, flag issues, and contribute to a high-performing retail team.
Must-Have Qualifications:
Demonstrable experience in retail or sales, ideally in mobile or consumer electronics.
Proven ability to sell consultatively, handle objections, and close deals in a fast-paced environment.
Strong attention to detail and accuracy in stock handling and reporting.
What You'll Do:
Lead brand ambassador teams across Johannesburg and Cape Town, building systems that make financing simple and dignified for first-time customers. Analyze performance data to systematize what works. Partner with major retailers on in-store experiences. Coach teams through complex customer conversations. Transform insights into regional strategy. Build career pathways for promoter talent.
What You Must Bring:
Extensive progressive experience leading retail or field sales teams with demonstrable records of exceeding targets while developing people
Proven ability to transform data into actionable strategy that moves business outcomes—you spot patterns others miss
Established expertise in South African retail partnerships with deep understanding of customer dynamics and what makes in-store experiences convert
What You'll Do:
Lead brand ambassador teams across Johannesburg and Cape Town, building systems that make financing simple and dignified for first-time customers. Analyze performance data to systematize what works. Partner with major retailers on in-store experiences. Coach teams through complex customer conversations. Transform insights into regional strategy. Build career pathways for promoter talent.
What You Must Bring:
Extensive progressive experience leading retail or field sales teams with demonstrable records of exceeding targets while developing people
Proven ability to transform data into actionable strategy that moves business outcomes—you spot patterns others miss
Established expertise in South African retail partnerships with deep understanding of customer dynamics and what makes in-store experiences convert
Your Impact
Inventory Management: Receive, issue, and track stock with precision. Lead monthly stock takes and ensure depot readiness.
Reverse Logistics: Manage phone swaps and returns with speed and empathy.
Sales Support: Partner with acquisition and upgrade teams to ensure stock availability and smooth transactions.
Customer Service: Log, troubleshoot, and resolve customer issues. Be the face of M-KOPA’s promise.
After-Sales Care: Follow up on servicing, ensure timely pickups, and close the loop with customers.
Depot Branding: Maintain visibility and quality of marketing materials.
Must-Have Qualifications
Demonstrable experience in customer care or inventory management—ideally in mobile retail.
Tech-savvy, with a strong bias toward smartphone usage and troubleshooting.
Proven ability to manage front-office operations and digital systems.
Your Impact
Inventory Management: Receive, issue, and track stock with precision. Lead monthly stock takes and ensure depot readiness.
Reverse Logistics: Manage phone swaps and returns with speed and empathy.
Sales Support: Partner with acquisition and upgrade teams to ensure stock availability and smooth transactions.
Customer Service: Log, troubleshoot, and resolve customer issues. Be the face of M-KOPA’s promise.
After-Sales Care: Follow up on servicing, ensure timely pickups, and close the loop with customers.
Depot Branding: Maintain visibility and quality of marketing materials.
Must-Have Qualifications
Demonstrable experience in customer care or inventory management—ideally in mobile retail.
Tech-savvy, with a strong bias toward smartphone usage and troubleshooting.
Proven ability to manage front-office operations and digital systems.
Your Impact
Inventory Management: Receive, issue, and track stock with precision. Lead monthly stock takes and ensure depot readiness.
Reverse Logistics: Manage phone swaps and returns with speed and empathy.
Sales Support: Partner with acquisition and upgrade teams to ensure stock availability and smooth transactions.
Customer Service: Log, troubleshoot, and resolve customer issues. Be the face of M-KOPA’s promise.
After-Sales Care: Follow up on servicing, ensure timely pickups, and close the loop with customers.
Depot Branding: Maintain visibility and quality of marketing materials.
Must-Have Qualifications
Demonstrable experience in customer care or inventory management—ideally in mobile retail.
Tech-savvy, with a strong bias toward smartphone usage and troubleshooting.
Proven ability to manage front-office operations and digital systems.
What You'll Do
At M-KOPA, you'll build sophisticated event-driven microservices with real-world impact. Our engineering teams own their solutions end-to-end – from architecture decisions to production monitoring. Join us in combining cutting-edge .NET development with purpose-driven engineering that makes digital and financial inclusion possible across Africa.
Required Experience:
Strong grasp of C# .NET development
Experience with Event-Driven Systems
Microservices architecture experience
Testing and deployment expertise
DevOps culture mindset
Proven ability to collaborate effectively in distributed teams
Continuous learning mindset and openness to feedback
What You'll Do
At M-KOPA, you'll build sophisticated event-driven microservices with real-world impact. Our engineering teams own their solutions end-to-end – from architecture decisions to production monitoring. Join us in combining cutting-edge .NET development with purpose-driven engineering that makes digital and financial inclusion possible across Africa.
Required Experience:
Strong grasp of C# .NET development
Experience with Event-Driven Systems
Microservices architecture experience
Testing and deployment expertise
DevOps culture mindset
Proven ability to collaborate effectively in distributed teams
Continuous learning mindset and openness to feedback
What You'll Do
At M-KOPA, you'll build sophisticated Android applications with real-world impact. Our engineering teams own their solutions end-to-end – from architecture decisions to production monitoring. Join us in combining cutting-edge Android development with purpose-driven engineering that makes digital and financial inclusion possible across Africa.
Required Experience:
Solid senior-level expertise with Kotlin and Android app development
Deep knowledge of Clean Architecture and Dependency Injection
Experience with unidirectional data flow (MVI) and Jetpack Compose
Trunk-based development and Feature Toggles expertise
Strong testing practices and DevOps mindset
In this role, you would be responsible for:
Leading the strategic direction and evolution of our Product Design function
Collaborating with Product Management and Tech leadership to define overall UX strategy
Building and maintaining design systems that ensure visual cohesion while enabling rapid innovation
Reviewing design work to ensure quality and cohesion before release
Mentoring design team members and fostering a sense of belonging while helping advance their careers
Working with marketing teams to ensure visual cohesion across the M-KOPA brand
Translating design metrics into business outcomes that executives understand and value
Your application should demonstrate:
10+ years experience leading design teams and complex projects in digital products
Deep understanding of UX strategy with the ability to balance business goals with user needs
Experience building and maintaining design systems across multiple touchpoints
Solid leadership and mentoring capabilities
Ability to work with diverse, cross-functional teams across multiple countries
Solid interpersonal, communication, and collaboration skills
Experience translating design impact into business metrics
Experience in fintech or similar industries
In this role, you would be responsible for:
Managing end-to-end implementations of Microsoft Dynamics 365 F&O solutions, from requirements gathering to post-go-live support
Designing and configuring Supply Chain Management modules including warehouse management, inventory, logistics, procurement, and manufacturing
Architecting Finance modules including landed cost, invoicing, tax compliance, and financial reporting
Driving digital transformation of operations through D365 optimization and automation initiatives
Serving as the Dynamics 365 expert, advising teams on optimal platform utilization and integration strategies
Collaborating with Product Managers and Engineers to translate business requirements into technical solutions
Ensuring inventory management meets financial and audit compliance requirements through proper system configuration
Providing training and support to end-users across warehouse operations, finance, and other business units
Your application should demonstrate:
5+ years designing, configuring, and deploying Microsoft D365 Finance & Operations solutions
Strong background in ERP concepts including supply chain, warehouse management, inventory, and finance operations
Experience managing complex stock movements, reverse logistics, and repair tracking systems
Proven track record of end-to-end D365 F&O implementations from requirements gathering to post-go-live support
Experience with multi-phase, multi-country, enterprise-wide implementations
Ability to work with diverse, distributed teams across multiple countries
Strong analytical and problem-solving skills with experience in data-driven decision making
Experience with agile methodologies and cross-functional team collaboration
Nice to have: Microsoft Dynamics 365 certifications (MB-300, MB-330), experience with Power BI/SSRS, background in financial services or emerging markets
Job Description
You'll work directly with our executive team on critical strategic initiatives, managing OKRs and scorecards while diving deep into analytical projects that shape our business direction. This is a high-visibility position within our Fintech strategy team where your quantitative insights will drive decisions affecting millions of underserved customers across multiple African markets.
Key Responsibilities:
Coordinate strategy across the company through OKRs, scorecards, and key strategic forums
Lead and execute analytical deep-dives that deliver actionable results
Partner with different business units on high-priority strategic projects
Bridge gaps and drive cross-functional initiatives where needed
What You'll Bring
Essential:
4+ years experience in strategy consulting, corporate strategy, or similar analytical roles
Strong quantitative skills with advanced Excel and data analysis capabilities
Ability to translate complex data into actionable strategic recommendations
Your Impact:
Lead South Africa’s fraud strategy
Manage the full fraud lifecycle—from prevention systems and detection protocols to field investigations and criminal proceedings.
Build and manage high-performing teams
Lead a dynamic group of field investigators and data analysts. Set clear goals, coach for performance, and foster a culture of accountability and impact.
Strengthen law enforcement partnerships
Leverage your existing relationships with police, prosecutors, and regulatory bodies to accelerate investigations and secure convictions. You’ll be our bridge between corporate compliance and public enforcement.
Design scalable fraud frameworks
Develop systems that protect customers accessing digital financial services for the first time—without creating barriers to inclusion.
Enable trust through action
Ensure fraud prevention never becomes a bottleneck. Your work will reinforce customer confidence and support sustainable growth.
Must-Have Qualifications
Demonstrable experience managing fraud investigation teams in both corporate and public sector environments.
Proven field investigation experience, with a strong track record of conducting and overseeing fraud investigations across diverse communities and geographies.
Deep experience collaborating with law enforcement agencies, with strong existing relationships across South Africa’s criminal justice system.
Certified Fraud Examiner (CFE) or equivalent, with knowledge of criminal procedure, evidence handling, and prosecution processes.
What This Role Actually Means
You'll be the technical architect behind M-KOPA's financial planning transformation. That means:
Designing, building, and owning robust Anaplan models that support everything from annual budgeting and long-range planning to rolling forecasts and scenario modeling across multiple business units and geographies. You'll ensure these models scale, perform, and align with Anaplan best practices—because when you're operating at our velocity, architecture matters.
Owning the integrations between Anaplan and our ERP, CRM, and data lake, ensuring seamless data flow and real-time insights. You'll establish model governance, documentation standards, version control protocols, and security controls that make the platform sustainable as we grow. You'll identify every opportunity for automation, optimization, and continuous improvement—because you understand that great models evolve.
Partnering directly with Finance, Commercial, and Operations teams to understand business needs and translate them into scalable solutions. You'll lead user training and onboarding, driving platform adoption and ensuring teams become empowered and self-sufficient. You'll work with internal stakeholders and external consultants across time zones and cultures, aligning on design and implementation best practices. You'll explore opportunities to integrate AI and advanced analytics into the roadmap, future-proofing the platform as the business evolves.
What We Need You to Bring:
Certified Anaplan Model Builder (Level 2 or higher)—and if you're a Master Anaplanner, even better.
5+ years of hands-on experience developing and scaling complex Anaplan models, ideally in fast-growing fintechs, telecoms, or global multi-country environments where complexity is the baseline.
Strong financial planning knowledge—P&L, balance sheet, cash flow, driver-based forecasting—because you can't model what you don't understand.
Advanced Excel and data modeling capabilities and proven experience integrating Anaplan with ERP and data systems through APIs, ETL tools, or middleware.
Experience in an Anaplan-focused consulting role serving companies like ours, or as the internal builder implementing Anaplan in a high-growth organization. You've managed or worked alongside external implementation partners. You've collaborated across cultures and time zones.
Excellent communication skills and the ability to translate technical complexity into business value.
What You'll Do
You're Ready If You Have
Completed articles through SAIPA, SAICA, CIMA, or ACCA with demonstrable post-qualification experience in financial or management accounting
Strong technical foundation in IFRS and South African VAT with hands-on experience in financial reporting, reconciliations, and statutory compliance
Proficiency with accounting systems like Sage, SAP, Xero, or Dynamics and advanced Excel skills that turn data into insights.
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