Fraud Manager (Operations) at M-KOPA

Your Impact:

• Lead South Africa’s fraud strategy
  Manage the full fraud lifecycle—from prevention systems and detection protocols to field investigations and criminal proceedings.

• Build and manage high-performing teams
  Lead a dynamic group of field investigators and data analysts. Set clear goals, coach for performance, and foster a culture of accountability and impact.

• Strengthen law enforcement partnerships
  Leverage your existing relationships with police, prosecutors, and regulatory bodies to accelerate investigations and secure convictions. You’ll be our bridge between corporate compliance and public enforcement.

• Design scalable fraud frameworks
  Develop systems that protect customers accessing digital financial services for the first time—without creating barriers to inclusion.

• Enable trust through action
  Ensure fraud prevention never becomes a bottleneck. Your work will reinforce customer confidence and support sustainable growth.

Must-Have Qualifications

• Demonstrable experience managing fraud investigation teams in both corporate and public sector environments.

• Proven field investigation experience, with a strong track record of conducting and overseeing fraud investigations across diverse communities and geographies.

• Deep experience collaborating with law enforcement agencies, with strong existing relationships across South Africa’s criminal justice system.

• Certified Fraud Examiner (CFE) or equivalent, with knowledge of criminal procedure, evidence handling, and prosecution processes.