Stock Controller / Retail Customer Care Executive-Guateng at M-KOPA

Your Impact

• Inventory Management: Receive, issue, and track stock with precision. Lead monthly stock takes and ensure depot readiness.

• Reverse Logistics: Manage phone swaps and returns with speed and empathy.

• Sales Support: Partner with acquisition and upgrade teams to ensure stock availability and smooth transactions.

• Customer Service: Log, troubleshoot, and resolve customer issues. Be the face of M-KOPA’s promise.

• After-Sales Care: Follow up on servicing, ensure timely pickups, and close the loop with customers.

• Depot Branding: Maintain visibility and quality of marketing materials.

Must-Have Qualifications

• Demonstrable experience in customer care or inventory management—ideally in mobile retail.

• Tech-savvy, with a strong bias toward smartphone usage and troubleshooting.

• Proven ability to manage front-office operations and digital systems.