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M-KOPA is the pioneer and global leader of Connected Asset Financing that offers millions of underbanked customers access to life-enhancing products. Our advanced connected asset financing platform combines digital micropayments and IoT connectivity to offer access to products including solar lighting, televisions, fridges, smartphones, financial services an...
Your Impact
Inventory Management: Receive, issue, and track stock with precision. Lead monthly stock takes and ensure depot readiness.
Reverse Logistics: Manage phone swaps and returns with speed and empathy.
Sales Support: Partner with acquisition and upgrade teams to ensure stock availability and smooth transactions.
Customer Service: Log, troubleshoot, and resolve customer issues. Be the face of M-KOPA’s promise.
After-Sales Care: Follow up on servicing, ensure timely pickups, and close the loop with customers.
Depot Branding: Maintain visibility and quality of marketing materials.
Must-Have Qualifications
Demonstrable experience in customer care or inventory management—ideally in mobile retail.
Tech-savvy, with a strong bias toward smartphone usage and troubleshooting.
Proven ability to manage front-office operations and digital systems.
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