Inbound Business Consultant at Pillangó Placements

• Join the Client Experience (CX) Team to deliver a seamless and remarkable client journey across all touchpoints. The purpose of your role will be to drive digital onboarding, retention and growth for mass-market clients by becoming their trusted advisor and identifying opportunities to add value through relevant products and services.
• A key summary of the role is outlined below.  A more comprehensive job specification with full details is available after initial contact and a successful CV review.

Duties / Key Responsibilities

• Own and grow a portfolio of lower-revenue, mass-market clients through digital and telephonic engagement.
• Deliver a smooth end-to-end onboarding and client experience.
• Build trusted business relationships, uncover needs and consult on relevant solutions.
• Upsell value-added services and new product features.
• Partner with Sales Consultants to convert opportunities, retain clients and support regional profitability.
• Train clients on products and processes, maintain accurate CRM records, and manage churn against targets.

Requirements

• At least 2 years’ client-service experience in healthcare and/or technology.
• At least 1 year’s experience training clients on software and upselling existing clients.
• Strong relationship-building, communication, negotiation, planning and problem-solving skills.
• Confident with digital client engagement and CRM administration.
• English plus at least one other South African official language.
• Knowledge of the private medical industry or medical practices is advantageous.

Education

• Matric is required; a tertiary qualification is preferred.

Soft Skills

• Self-motivated, empathetic, detail-focused and tenacious, with a positive mindset and genuine team spirit. You will be patient, adaptable, organised and committed to delivering a remarkable client experience.