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  • Posted: Jun 29, 2022
    Deadline: Not specified
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    Truworths is a market-leading fashion apparel retailer in South Africa offering internationally inspired clothing and footwear for ladies, men, teenagers and kids across a diversified portfolio of its own exclusive brands.
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    Inbound Call Centre Agent - Ecommerce/Multimedia

    Our Customer Services department requires agents with a real passion for retail and commitment to a high level of customer service, to work in our Multimedia Department and Ecommerce team.

    Key Responsibilities    

    • Preparation for contacts answered.
    • Personality and quality of multimedia correspondence (works at enhancing relationships with customers).
    • Exercises good judgement as to when to educate the Customer (for example, benefits of payment, NCA, Fashion Delivery Service, consequences of non-payment etc.).
    • Administration – demonstrates an ability to adhere to administrative procedures with speed and accuracy.
    • Department performance – actively contributes towards responding to Customers within 48 hours. Drives own training.
    • Take inbound calls related to E-commerce (online) and Fashion Delivery orders
    • Assist the customer with tracking their orders
    • Assist customers with online profile
    • Liaising with couriers and stores and giving feedback to the customer

    Qualifications and Experience    

    • A minimum of 12 months experience within a contact centre in an agent or similar role
    • Matric qualification
    • Competencies    
    • Customer/Client focus
    • Effective time management skills
    • Attention to detail
    • A good deal of accuracy
    • Ability to follow set procedures
    • The ability to be pro-active and constantly seek a better way of doing things
    • Good time management
    • Ability to work under pressure
    • Able to work in a team and independently
    • Excellent level of proficiency in written & spoken English
    • Extremely self-motivated & organised with the ability to multitask & prioritise
    • Strong analytical, problem solving and investigative skills
    • Exceptional customer Service Experience
    • Must be proficient in contact centre systems
    • Basic computer literacy
    • Basic ‘Vision-Nexus’ experience
    • Availability and willingness to work overtime/public holidays where required
    • 40 WPM typing speed

    Closing Date: 17th, July 2022

    Method of Application

    Interested and qualified? Go to Truworths on truworths.erecruit.co to apply

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