Fresh Jobs at Truworths

Our Customer Services department requires agents with a real passion for retail and commitment to a high level of customer service, to work in our Multimedia Department and Ecommerce team.

Key Responsibilities    

• Preparation for contacts answered.
• Personality and quality of multimedia correspondence (works at enhancing relationships with customers).
• Exercises good judgement as to when to educate the Customer (for example, benefits of payment, NCA, Fashion Delivery Service, consequences of non-payment etc.).
• Administration – demonstrates an ability to adhere to administrative procedures with speed and accuracy.
• Department performance – actively contributes towards responding to Customers within 48 hours. Drives own training.
• Take inbound calls related to E-commerce (online) and Fashion Delivery orders
• Assist the customer with tracking their orders
• Assist customers with online profile
• Liaising with couriers and stores and giving feedback to the customer

Qualifications and Experience    

• A minimum of 12 months experience within a contact centre in an agent or similar role
• Matric qualification
• Competencies    
• Customer/Client focus
• Effective time management skills
• Attention to detail
• A good deal of accuracy
• Ability to follow set procedures
• The ability to be pro-active and constantly seek a better way of doing things
• Good time management
• Ability to work under pressure
• Able to work in a team and independently
• Excellent level of proficiency in written & spoken English
• Extremely self-motivated & organised with the ability to multitask & prioritise
• Strong analytical, problem solving and investigative skills
• Exceptional customer Service Experience
• Must be proficient in contact centre systems
• Basic computer literacy
• Basic ‘Vision-Nexus’ experience
• Availability and willingness to work overtime/public holidays where required
• 40 WPM typing speed

Closing Date: 17th, July 2022

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Key Responsibilities    

• Advises customer of total due amount (arrears + instalment due).
• Asks for immediate payment/confirm PTP.
• Confirms when next payment will be.
• Confirms salary date and ensure correlations between salary date, PTP date and date last paid.
• Advises customer of the relevant consequences of non-payment or benefits of making payment.
• Negotiate for total due/Multiple PTPs.
• Offers the option to pay via credit card and explain benefits of paying via credit card.
• Offer a debit order and explain benefits of a debit order payment.
• All info updated correctly and correct action codes used.

Qualifications and Experience    

• Matric or equivalent qualification
• Previous relevant experience (collections experience) is advantageous.

Competencies    

• Computer literate (Excel, Word).
• Multi lingual beneficial.
• Is a willing, enthusiastic & active participant.
• Eager to learn new skills.
• Patient and tolerant.
• Competitive and a desire to succeed
• Focus and the ability to concentrate for long periods.
• Persistent and assertive.
• The ability to work in a competitive and stressful environment.
• Problem solving skills.
• Strong negotiation skills.
• Punctuality and good attendance.
• Honestly and trustworthy.
• Adapt to change quickly, in a fast-paced environment.
• Understand and adhere to the company and department standards, policies and procedures

Closing Date: 10th, July 2022

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Key Responsibilities    

• Advises customer of total due amount (arrears + instalment due).
• Confirms salary date and ensure correlations between salary date, PTP date and date last paid.
• Advises customer of the relevant consequences of non-payment or benefits of making payment.
• Negotiate for total due/Multiple PTPs.
• Offers the option to pay via credit card and explain benefits of paying via credit card.
• Offer a debit order and explain benefits of a debit order payment.
• All info updated correctly and correct action codes used.

Qualifications and Experience    

• Matric or equivalent qualification

Experience / Knowledge:

• Previous relevant experience (collections experience) is advantageous.

Competencies    
Essential Competencies:

• Computer literate (Excel, Word).
• Multi lingual beneficial.

Behavioural:

• Is a willing, enthusiastic & active participant.
• Eager to learn new skills.
• Patient and tolerant.
• Competitive and a desire to succeed
• Focus and the ability to concentrate for long periods.
• Persistent and assertive.
• The ability to work in a competitive and stressful environment.
• Problem solving skills.
• Strong negotiation skills.
• Punctuality and good attendance.
• Honestly and trustworthy.
• Adapt to change quickly, in a fast-paced environment.

Closing Date: 17th, July 2022

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Job Description    
Our Recoveries department requires an individual with an enquiring mind and a real passion for customer service, to work in their Recoveries Team. The Recoveries Team forms part of the Credit Services function of Truworths with the main function of rendering customer services on accounts that are outsourced for debt collection. We deal with queries from customers, stores and external debt collection agencies.
An exciting role has become available for a recoveries liaison within our Recoveries Team that forms part of the Credit Services Department at Truworths.

Key Responsibilities    

• Resolve email and telephonic queries from internal and external stakeholders, as well as customers, which relates to any account outsourced for collection or recovery.
• Accurately assess communication/ requests/ queries and respond in line with the SLA.
• Ensure customer account records and internal systems are timeously and accurately maintained.
• Action workflow queues promptly and appropriately.
• Accurately process ad hoc journals and/or allocate payments to accounts.
• Identify and escalate problematic queries timeously.

Qualifications and Experience    

• Minimum of 2 years’ experience in a similar role
• Call Centre (customer service, collections and/or sales) experience
• Vision and CAS experience (advantageous)
• Ability to speak an African language (advantageous)
• Understanding of Debt Review and Sequestration process (advantageous)
• Clear criminal and credit record

Competencies    

• Excellent telephonic communication skills (clarity, pace, pitch and tone of voice will be used for short listing purposes)
• Excellent customer service skills
• Computer literacy
• Numeracy skills
• Attention to detail
• Open to learning
• Passionate, enthusiastic and innovative
• High personal standards in terms of work ethic, professionalism and punctuality
• Able to work well in a team

Closing Date: 17th, July 2022

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About the job

Are you a graduate all about fashion? As a Trainee Buyer, you will be trained to take on the challenge of giving our customers the hottest fashion looks! You will be required to interpret fashion trends for the South African market - developing, sourcing and procuring garments for our leading edge fashion brands.

• Creative and conceptual input
• Develop fashion ranges that are fashion forward to meet our customers needs
• Product design and construction
• Combine trend information with commercial awareness
• Constant product analysis
• Optimising relationships with suppliers
• Negotiation
• Managing budgets
• Creative qualification
• Preferably fashion degree/ diploma
• A passion for the world of fashion
• Strong negotiation skills

To apply send us a copy of your CV, academic transcripts and ID to [email protected]