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  • Posted: Apr 26, 2024
    Deadline: Not specified
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    NTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn’t stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities do great...
    Read more about this company

     

    Change Manager

    Want to be a part of our team?

    The role is responsible for developing and implementing change management strategies and plans that maximize employee adoption and usage of required changes. These responsibilities also include plans and efforts to anticipate and minimize resistant behaviours from employees and stakeholders.
    The role ensures that projects and initiatives meet objectives on time and budget at the required quality by increasing employee adoption and usage. This role focuses on the people side of change, which involves preparing, supporting, and equipping people to adopt and use changes to business processes, systems and technology, job roles, organization structures, and more.

    Working at NTT

    Key Roles and Responsibilities:

    • Apply a structured methodology and lead change management activities.
    • Leverage a change management methodology, process and tools to create a strategy to support.
    • adoption of the changes required by a project or initiative.
    • Support communication efforts. Enable the design, development, delivery and management of key communications.
    • Assess the change impact. Conduct impact analyses, assess change readiness, and identify key stakeholders.
    • Support training efforts. Provide input, document requirements, and support the design and delivery of training programs.
    • Complete change management assessments.
    • Identify, analyse and prepare risk mitigation tactics.
    • Identify and manage anticipated and persistent resistance.
    • Consult and coach project teams.
    • Create actionable deliverables for the core change management plans: Sponsor Plan, People.
    • Manager Plan, Communications Plan, and Training Plan.
    • Create actionable deliverables for any required "Extend" plans, such as the Resistance Management Plan.
    • Support and engage senior leaders.
    • Coach people managers and supervisors.
    • Support organisational design and definition of roles and responsibilities.
    • Coordinate efforts with other specialists.
    • Integrate change management activities into the project plan.
    • Evaluate and ensure user readiness.
    • Manage stakeholders.
    • Track and report issues.
    • Define and measure success metrics and monitor change progress.
    • Support change management at the organizational level.
    • Manage the change portfolio.

    Knowledge, Skills and Attributes:

    • Experience in delivery that includes the use of external suppliers and offshore resources.
    • A solid understanding of how people go through a change and the change process
    • Experience with and knowledge of change management principles, methodologies and tools
    • Proficiency in project management methodology, tools, and templates (includes project planning, schedule development, scope management and cost management)
    • Formidable team working skills across matrixed client, supplier, and geographically dispersed virtual teams
    • Instrumental in the use of IT methodologies, processes, and standards for project management (e.g., MS Project Server)
    • Experience in delivery that includes the use of external supplier and offshore resources

    Academic Qualifications and Certifications:

    • Bachelor's Degree in IT-related fields.
    • 10+ years in a corporate IT environment, in senior roles.
    • 8+ years' experience in change management.
    • Certifications preferred but not required (Prosci’s or equivalent, PMI, CAPM, PMP, PRINCE2 or PMI-ACPe).
    • Experience with and knowledge of change management principles, methodologies, and tools.
    • Proficiency in project management methodology, tools, and templates (including project planning, schedule development, scope management, and cost management).
    • A solid understanding of how people go through a change and the change process.
    • Instrumental in the use of IT methodologies, processes, and standards for project management (e.g., MS Project Server)

    Skills Summary

    Change Management Processes, Change Management Strategies, Digital Literacy, Researching, Risk Management, Strategic Analysis

    go to method of application »

    DevOps Engineer (Cape Town, Johannesburg)

    Want to be a part of our team?

    The DevOps Engineer consults with internal clients about the software technology environment with medium to high complexity. They translate business requirements into technology terms and develop more complex algorithms and programming code for software solutions. The primary objective of the DevOps Engineer is to design, test, implement and maintain software code that enables computer systems to perform specific tasks. They assist with determining how technology can be applied to meet client needs.
    The individual in this role will participate in the planning, design, build, test, and implementation of the assigned enterprise applications and/or systems. They will be required to perform most of the tasks defined in the planned agile epic workload or the project, gathering facts, analysing client requirements, and then designing, building, and supporting solutions that demonstrate the functionality to support the findings.

    Working at NTT

    Key Roles and Responsibilities:

    • Work closely with Platform Specialists to receive detailed business/user requirement specifications that identify the goals of the program
    • Assist with the preparation of a technical requirements document, including systems and flowcharts that diagrammatically show how the information will flow through the computer and its peripheral or related equipment
    • Analyse business requirements and ensure that the designed solution meets those requirements
    • Transform the detailed requirements into a complete, detailed systems design document that focuses on how to deliver the required functionality
    • Perform proof of concept if required
    • Compile detailed technical specifications based on their designs for developers or IT Programmers to implement
    • Convert a design into a complete information system. This includes acquiring and installing the systems environment, creating and testing databases, preparing test case procedures, preparing test files, coding, compiling, refining programs, and performing test readiness review and procurement activities
    • Ensure that throughout the development phase, the process is documented including the development procedures for application use and security
    • Oversee the testing of the program prior to its deployment and release
    • Examine any program errors in logic and data and make the necessary recommendations to correct the program as required and/or escalate the problem accordingly
    • Works with the required teams to assist with the installation and deployment of the application
    • Assist with implementation preparation and implementation of the solution into a production environment
    • Assist with the resolution of any problems identified in the integration and test phases
    • Support all the code sets and implementations that have been implemented in production in accordance with defined Service Level Agreements (SLAs) for the business
    • Write and distribute the task descriptions in a production environment to operate and maintain the solution that has been designed and implemented
    • Assist with post-implementation process reviews

    Knowledge, Skills and Attributes:

    • Expert knowledge on multi-technology application design best practices which enable them to act as trusted advisors to internal clients on optimal application designs
    • Ability to take holistic views of application environments, including hardware platforms, applications, databases, operating systems, and storage
    • Ability to work with abstract concepts and have sound problem solving and analytical skills
    • Strong people interaction and collaboration capability
    • Deep technical understanding of development and platform engineering
    • Excellent client-centricity with the ability to focus on business outcomes
    • Highly Organized and planned individual
    • Self-starter and self-managed
    • Strategic ability to define the technical direction in the portfolio of products including technical strategies and plans and execution plans
    • Strong stakeholder and relationship management
    • Excellent communication skills to effectively interact with a variety of stakeholders, including the technical teams and clients
    • Ability to demonstrate impeccable attention to detail and work well within a team environment
    • Good knowledge of project management principles to ensure that projects with clients are executed accordingly
    • Ability to continuously contribute to the improvement of internal effectiveness by contributing to the improvement of current methodologies, processes, and tools
    • Expert knowledge on design, implement, and maintain continuous integration and continuous deployment (CI/CD) pipelines to automate the software build, test, and deployment processes.
    • Expert knowledge and experience with deployment and release management across environments.
    • Expert knowledge of Automation tooling and source code repositories.
    • Expert knowledge of continuous improvement and performance optimisation.

    Academic Qualifications and Certifications:

    • Bachelor’s degree or equivalent in Information Technology or related
    • Relevant DevOps certification
    • Agile related certification
    • understanding and certification of cloud platforms and services (e.g., AWS, Azure, GCP).
    • Knowledge and certification of scripting and programming languages (e.g., Bash, Python, Ruby).

    Required Experience:

    • Demonstrated years of experience deploying software solutions to clients in an outsourced or similar IT environment
    • Demonstrated experience working in a multi-team environment across multiple geographies
    • Programming/development experience including Agile processes such as SCRUM, KANBAN

    ​Cloud Platforms:

    • AWS, Azure

    Languages:

    • Python, Bash, JS

    Development Environments:

    • Django, ReactJS

    Skills Summary

    • Automation Scripting, CI/CD, Cloud Platform, Communication, Container Orchestration, Cross-Team Collaboration, Security Compliance

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    Server Engineer (L2) - Durban

    Want to be a part of our team?

    The Managed Services Cross Technology Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity. This role focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.

    This role may also contribute to / support on project work as and when required.

    Working at NTT

    Key Roles and Responsibilities:

    • Proactively monitors the work queues
    • Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
    • Updates tickets with resolution tasks performed
    • Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner
    • Captures all required and relevant information for immediate resolution
    • Provides second level support to all incidents, requests and identifies the root cause of incidents and problems
    • Communicates with other teams and clients for extending support
    • Executes changes with clear identification of risks and mitigation plans to be captured into the change record
    • Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift
    • Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management
    • Works with automation teams for effort optimization and automating routine tasks
    • Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc
    • Identifies problems and errors before they impact a client’s service
    • Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting
    • Leads and manages all initial client escalation for operational issues
    • Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items
    • Ensures all changes are carried out with proper change approvals
    • Plans and executes approved maintenance activities
    • Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles
    • Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort
    • May also contribute to / support on project work as and when required
    • May work on implementing and delivering Disaster Recovery functions and tests

    Knowledge, Skills and Attributes:

    • Ability to communicate and work across different cultures and social groups
    • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
    • Ability to maintain a positive outlook at work
    • Ability to work well in a pressurized environment
    • Ability to work hard and put in longer hours when it is necessary
    • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
    • Ability to adapt to changing circumstances
    • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

    Academic Qualifications and Certifications:

    • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
    • Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)

    Relevant certifications include:

    • CCNP or equivalent certification
    • CCNA certification in must, CCNP in Security or PCNSE certification is good to have
    • Microsoft Certified: Azure Administrator Associate
    • AWS Certified: Solutions Architect Associate
    • Veeam Certified Engineer
    • VMware certified Professional: Data Centre Virtualization
    • Zerto, pure, vxrail
    • Google Cloud Platform (gcp)
    • Oracle Cloud Infrastructure (oci)
    • SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4
    • SAP Technology Consultant
    • SAP Certified Technology Associate - SAP HANA 2.0
    • Oracle Cloud Infrastructure Architect Professional
    • IBM Certified System Administrator - WebSphere Application Server Network

    Required Experience:

    • Moderate level years of relevant managed services experience handling cross technology infrastructure
    • Moderate level knowledge in ticketing tools preferably Service Now
    • Moderate level working knowledge of ITIL processes
    • Moderate level experience working with vendors and/or 3rd parties

    Skills Summary

    Incident Resolution, Information Technology Infrastructure Library (ITIL), Infrastructure Deployment, IT Infrastructure Management, IT Monitoring, Managed Services Delivery, Root Cause Analysis (RCA), Troubleshooting

    go to method of application »

    Service Delivery Specialist

    Want to be a part of our team?

    The Service Delivery Specialist is responsible for providing continuity in service and acts as an advocate for the client within NTT Ltd. They support the business by taking responsibility for overall contract management for medium to large complex client contracts. They are responsible for ensuring client satisfaction, service delivery and contract profitability for their assigned client contracts – can be specific client accounts or a group of accounts.

    The Service Delivery Specialist may operate across multiple sites or NTT Ltd Support Services offerings. They are the primary interface managing the services relationship between the client and NTT Ltd. They own the service governance structure, schedule and run all service management review meetings, and ensure all processes and documentation are in place.

    The Service Delivery Specialist role is a chargeable service in the Uptime Proactive Support Service (PSS) option. They are responsible to perform client facing activities in service activation of Uptime Support Services, support and coordinate with GDC in service activation to ensure successful completion. It is the responsibility of this role to identify trends and areas of improvement in service delivery and communicate this information to regional and global stakeholders.

    Working at NTT

    Key Roles and Responsibilities:

    • Works as an Independent Contributor (IC) and acts as the primary interface managing the services relationship between the client and NTT Ltd
    • Performs client facing service activation activities and support the GDC in service activation completion
    • Responsible for operations performance, including -
    • Service Improvement Plans
    • Establishes, monitors and reports Service Delivery Reports
    • Escalation management and Reporting
    • Meeting management with clients
    • Major incidents - scrutinises adherence to process, recommends changes when SLAs are not met and works with larger delivery teams
    • Change Management – manages and owns all RoE changes
    • Service First - owns Service First asset verification and contract status
    • Vendor Backout - manages backout issues with Vendor
    • Works with Transition teams and assigned Technical Account Manager to develop runbook that includes processes, escalation lists and documentation
    • Updates runbook regularly to reflect the necessary changes. The runbook content includes Network map(s); Site-level engineering diagrams; Client and site contacts; Configuration item and IT service mappings (relationships)
    • Leads and facilitates resolution of products and technical issues in concern with assigned Technical Account Manager
    • Provides assurance regarding the compliance of, and lifecycle management for, all contracted Services
    • Receives and manages change requests relating to the SOW and agreement, i.e. additional engagements/ projects, adding configuration items and IT services support to the Services (service coverage), moving configuration items and IT services to new or different locations etc
    • Interfaces with NTT Ltd internal contract management teams to normalise and execute change orders
    • Reviews new offers and service capabilities with the appropriate members of team
    • Supports billing / invoicing inquiries and / or disputes
    • Monitors client satisfaction and identify service improvement plans to address client’s satisfaction with the service

    Knowledge, Skills and Attributes:

    • Ability to establish strong relationships with internal stakeholders and external clients
    • Excellent relationship building skills
    • Strong ability in managing coordinated delivery of service
    • Excellent written and verbal communication skills
    • Highly analytical with good problem solving skills and can use initiative to drive innovation
    • Ability to work well in a pressurised environment
    • Excellent client service orientation
    • Displays excellent persuasion and influence abilities
    • Passionate, strong initiative, self-driven with commitment to succeed
    • Ability to manage budgets, resources, and timelines for service delivery projects
    • Proficient in project management, including planning, execution, monitoring, and project delivery
    • Assertive in approach with proficiency in negotiating terms, managing conflicts, and addressing challenges that may arise during service delivery
    • Seasoned, experienced professional; has complete knowledge and understanding of area of specialisation
    • Ability to use evaluation, judgement, and interpretation to select right course of action

    Academic Qualifications and Certifications:

    • Relevant bachelor’s degree or equivalent in Information Technology or Business Administration or related
    • ITIL Certification, such as ITIL Foundation or higher-level certifications
    • Service Intergration and Management (SIAM) certification desirable
    • Client Relationship Management certification desirable

    Required Experience:

    • Seasoned demonstrated years of experience in service delivery and/ or related function in a medium to large ICT organisation, preferably IT service provider
    • Seasoned background in delivering IT services, managing IT projects, and understanding the IT service lifecycle
    • Seasoned experience in managing client relationships, understanding client needs, and ensuring client satisfaction

    Skills Summary

    • Conflict Management, Contract Management, Customer Centric Solutions, Managed IT Services, Negotiation, Project Management, Service Delivery, Service Level Agreement (SLA)

    go to method of application »

    SD-WAN Engineer (L2)

    Want to be a part of our team?

    The SDWAN Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity.

    This role may also contribute to / support on project work as and when required.

    Working at NTT

    Key Roles and Responsibilities:

    • The support of SDWAN solutions such as Fortinet
    • The support of FORTI-SDWAN solutions such on a central forti-manager
    • The engineer will be responsible making sure that all client support cases are met, responded, and resolved in a timely manner without breaching the SLA.
    • Customer focused – will be required to follow up with clients, have joint troubleshooting sessions with the client to help achieve speedy resolutions.
    • Must have knowledge of configuring all Fortinet value added services IPsec tunnel, fsso, web filter rules, forti-analyser reports
    • Should have basic knowledge of cisco networking technologies such as BGP, EIGRP, OSPF, HSRP etc.

    Knowledge, Skills, and Attributes:

    • Ability to communicate and work across different cultures and social groups
    • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
    • Ability to maintain a positive outlook at work
    • Ability to work well in a pressurized environment
    • Ability to work hard and put in longer hours when it is necessary
    • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
    • Ability to adapt to changing circumstances
    • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

    Qualifications / Certifications, Skills and Experience

    • An appropriate tertiary qualification in computer science or Information technology with a B.Sc Eng / B.Sc / B.Comm preferred
    • Should have a valid /NSE4&5 and working towards NSE6 and NSE7, advantageous to have CCNA/CCNP SDWAN Enterprise
    • Should have Firewall experience (Fortinet)
    • At least 4-6 Years experience in an networking environment
    • A theoretical and practical understanding and knowledge of networking topologies and TCP/IP is required
    • The candidate should have working knowledge of computer hardware, operating systems, computer network architecture, routing protocols, specifically TCP/IP
    • The candidate must be a self-starter who is prepared to work in a dynamic team environment where the latest technologies are deployed
    • Must be pro-active
    • Accurate and diligent
    • The candidate must be passionate about customer service and strive to deliver an excellent level of service
    • Good communication and writing skills
    • work well in a small team environment
    • Friendly disposition, energetic/ enthusiastic and willing to grow within an organisation

    Skills Summary

    • Incident Resolution, Information Technology Infrastructure Library (ITIL), Infrastructure Deployment, IT Infrastructure Management, IT Monitoring, Managed Services Delivery, Root Cause Analysis (RCA), Troubleshooting

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    Senior Data Governance Specialist

    Want to be a part of our team?

    The Senior Data Governance Specialist is responsible for designing and developing the company's data infrastructure and will be required to leverage skills and expertise to introduce new ideas and improve on existing solutions in line with established frameworks and governance. This role will play an important part in how we shape and perform data governance and develop and implement data governance frameworks, policies, and procedures to establish data governance best practices across NTT.

    Working at NTT

    Key Roles and Responsibilities:

    • Networks with various stakeholders to analyze data requirements, develop data models, and ensure the integrity and security of our data infrastructure.
    • Accountable for defining how the data will be stored, consumed, integrated and managed by different data entities and IT systems, as well as any applications using or processing that data in some way.
    • Create a data governance framework to meet business and technology requirements while ensuring data security and compliance with regulations, and ensure it is integrated in relevant processes and part of how we operate across the organisation.
    • Work across multiple teams for the optimization of data storage and retrieval, enhance data quality and governance, and guide the organisation in making informed data-driven decisions.
    • Accountable for translating business requirements into databases, data warehouses, and data streams, collaborate with other teams and business stakeholders to understand data requirements and design appropriate data models and structures.
    • Design and implement data integration and data flow processes to ensure efficient data movement across different systems and platforms.
    • Accountable for analysing, planning, and defining data architecture framework, including security, reference data, metadata, and master data.
    • Accountable for defining and implementing data governance policies and procedures to ensure data accuracy, consistency, and security.
    • Work across multiple teams for the planning and facilitation of data governance communities, workshops, and meetings.
    • Accountable for developing and maintaining the data governance training setup and ensure data governance roles and relevant business partners are trained and onboarded.
    • Create and implement data management processes and procedures.
    • Analyse existing data systems and identify opportunities for improvement, recommending innovative solutions to enhance data management and analytics capabilities.
    • Accountable for defining and maintaining data standards, data definitions, and data dictionaries to ensure consistency and interoperability.
    • Work across multiple teams for the definition of technical standards and guidelines that pertain to data and information use, security, access and governance (including defining accountabilities in support of data quality mandates).
    • Accountable for defining a standard common business vocabulary, expresses strategic data requirements, outlines high level integrated designs to meet these requirements, and aligns with enterprise strategy and related business architecture.
    • Create diagrams showing key data entities and create an inventory of the data needed to implement the architecture vision.

    Knowledge, Skills and Attributes:

    • Strong understanding of data governance, data integration, data quality, data lifecycle processes and data management best practices, and how these impacts business performance.
    • Enterprise-wide view of the business and strong appreciation for strategy, processes and capabilities, enabling technologies, and governance.
    • Seasoned in preparing, facilitating, and driving forums, communities, workshops, and meetings with people across various levels of the organisation.
    • A capable change agent and communicator knowing how to demonstrate the value of Data Governance, create organisational buy-in and get the organisation to understand data governance
    • Ability to collaborate and communicate effectively with team members, contributing to their success
    • Ability to build relationships, manage business partners and navigate with ease at all levels of the organisation from senior management to specialists
    • Specialist in developing communication and training materials and training people in Data Governance.
    • Strong understanding of IT domains of information, security, application, technology infrastructure and integration
    • Problem-solving and analytical capabilities to safeguard data integrity, security, and organisation
    • Strong understanding of data security and privacy regulations (e.g., GDPR, CCPA) and experience implementing data protection measures.
    • Strong understanding of data modelling techniques, data warehousing concepts, and database management systems
    • Seasoned in SQL and experience with database development and performance optimization
    • Specialist in data visualization tools and techniques

    Academic Qualifications and Certifications:

    • Bachelor Degree in either Information Systems or Computer Science
    • Certifications in data management or related areas (e.g., DAMA Certified Data Management Professional)

    Required Experience:

    • Advanced demonstrated experience working as a Data Governance Specialist or in a similar role
    • Notable demonstrated experience in developing and implementing data governance strategies, frameworks, and operating models
    • Remarkable demonstrated experience in developing training materials, conducting data governance workshops, and facilitating knowledge sharing sessions
    • Advanced demonstrated experience with data management tools and technologies.
    • Notable demonstrated experience in developing data governance frameworks, data dictionaries, data classification schemes, and data standards is desirable.
    • Remarkable demonstrated experience in ensuring data governance practices align with regulatory guidelines and managing compliance audits.

    Skills Summary

    • Data Analysis, Data Governance Framework, Data Integration, Data Management, Data Modeling Tools, Data Security, Structured Query Language (SQL)

    go to method of application »

    Associate Resilience Consultant

    Want to be a part of our team?

    The Associate Security Consultant is an entry level role, responsible for translating clients’ cybersecurity requirements and customising and implementing security solutions into specific systems, applications and product designs. This role identifies and develops the security solutions for clients using company products, outsourced technology solutions and technical tools. This role consults with clients regarding secure product configuration, deployment, and security patches to minimise security vulnerabilities.

    In addition, this role provides comprehensive scanning, penetration testing, vulnerability assessments, monitoring services and source code analysis and delivers detailed results to clients. This role guides and supports clients in the development and implementation of product security controls.

    This role works under direct supervision of a more experienced team member / manager.

    Working at NTT

    Key Roles and Responsibilities:

    • Assist in conducting security assessments, vulnerability scans, and penetration tests to identify weaknesses in client systems.
    • Analyse security data, logs, and reports to detect and investigate security incidents or anomalies.
    • Prepare and maintain documentation, including security assessment reports, findings, and recommendations.
    • Collaborate with senior consultants to provide advice and support to clients on security best practices and risk mitigation strategies.
    • Learn and use various security tools and technologies for assessments and monitoring.
    • Stay updated on the latest cybersecurity threats, vulnerabilities, and industry best practices.
    • Assist in evaluating client systems for compliance with industry standards (e.g., ISO 27001, NIST) and regulatory requirements.
    • Communicate effectively with clients to understand their security needs and concerns.
    • Participate in training programs and certifications to develop expertise in cybersecurity.

    Knowledge, Skills and Attributes:

    • Work is reviewed periodically based on a set of defined procedures or precedence
    • Normally receives general instruction on work and new assignments
    • Learns to use professional concepts
    • Strong interest in cybersecurity and a desire to learn and grow in the field
    • Knowledge of basic cybersecurity concepts, principles, and best practices
    • Familiarity with common security tools and technologies is a plus
    • Excellent analytical and problem-solving skills
    • Effective communication skills, both written and verbal
    • Ability to work collaboratively in a team environment
    • Eagerness to stay up-to-date with the evolving cybersecurity landscape

    Academic Qualifications and Certifications:

    • Bachelor's degree or equivalent in Information Technology or Computer Science or Engineering or related
    • Industry relevant certifications such as CISSP, CISM, CEH, GSEC or CompTIA Security+

    Required Experience:

    • Entry level experience in the Information Technology Security Industry or relevant experience in similar role within a related environment
    • Entry level experience with security architecture design principles
    • Entry level experience with industry compliance and standards such as ISO 27000, PCI:DSS, NIST, HIPAA or others
    • Entry level experience with security tools and techniques to cover SANS Top 25, OWASP or others
    • Entry level experience working in a multi-team environment across multiple geographies

    Skills Summary

    • Data Analysis, IT Security Assessments, Security Compliance, Security Consulting, Security Strategy, Security Tools

    Method of Application

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