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  • Posted: Jun 29, 2022
    Deadline: Not specified
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    Truworths is a market-leading fashion apparel retailer in South Africa offering internationally inspired clothing and footwear for ladies, men, teenagers and kids across a diversified portfolio of its own exclusive brands.
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    Recoveries Liason - Credit Clerk

    Job Description    
    Our Recoveries department requires an individual with an enquiring mind and a real passion for customer service, to work in their Recoveries Team. The Recoveries Team forms part of the Credit Services function of Truworths with the main function of rendering customer services on accounts that are outsourced for debt collection. We deal with queries from customers, stores and external debt collection agencies.
    An exciting role has become available for a recoveries liaison within our Recoveries Team that forms part of the Credit Services Department at Truworths.

    Key Responsibilities    

    • Resolve email and telephonic queries from internal and external stakeholders, as well as customers, which relates to any account outsourced for collection or recovery.
    • Accurately assess communication/ requests/ queries and respond in line with the SLA.
    • Ensure customer account records and internal systems are timeously and accurately maintained.
    • Action workflow queues promptly and appropriately.
    • Accurately process ad hoc journals and/or allocate payments to accounts.
    • Identify and escalate problematic queries timeously.

    Qualifications and Experience    

    • Minimum of 2 years’ experience in a similar role
    • Call Centre (customer service, collections and/or sales) experience
    • Vision and CAS experience (advantageous)
    • Ability to speak an African language (advantageous)
    • Understanding of Debt Review and Sequestration process (advantageous)
    • Clear criminal and credit record

    Competencies    

    • Excellent telephonic communication skills (clarity, pace, pitch and tone of voice will be used for short listing purposes)
    • Excellent customer service skills
    • Computer literacy
    • Numeracy skills
    • Attention to detail
    • Open to learning
    • Passionate, enthusiastic and innovative
    • High personal standards in terms of work ethic, professionalism and punctuality
    • Able to work well in a team

    Closing Date: 17th, July 2022

    Method of Application

    Interested and qualified? Go to Truworths on truworths.erecruit.co to apply

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